MANAGER - TICKET OPERATIONS

Overview

Responsibilities

ESSENTIAL JOB FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Assists with supervising admissions/ticketing attendants wherever tickets are sold on property.
• Sets up events in the ticketing system.
• Supports box office staff in their job functions as needed.
• Ensures a positive and creative team environment within the department.
• Facilitates open communication with supervisors and staff.
• Ensures proper inter-departmental communication and organization.
• Provides complete and ongoing staff training.
• Responsible for financial settlement and accountability of all revenues from ticket sales and ancillary income with the internal finance department.
• Completes and distributes accurate daily ticket counts.
• Organizes department and financial information for weekly marketing meetings.
• Builds shows on the TM Host platform.
• Creates, modifies, and maintains inventory for all ticketed events on the TM Host platform.
• Creates and manages all presales, packages, and post-sales in compliance with co-promoters, outside producers, and venue partners.
• Monitors inventory and ticket sales, implementing strategic flex ticket pricing as needed.
• Maintains ticketing computer systems.
• Organizes nightly will-call tickets.
• Interacts with artists, record labels, management, and band tour accountants.
• This is not an exhaustive list; other duties and tasks may be performed as circumstances require.

Qualifications

• High School Diploma required; college degree preferred.
• At least 5 years of experience in Box Office/Ticketing Management using Ticketmaster Host platform.
• At least 3 years experience in a Supervisor/Manager role. Familiarity with Ticketmaster Pricemaster, Platinum/Dynamic/Flex Pricing.
• Previous experience with Ticketmaster TM1 platform is preferred.
• Experience in a Casino environment is a plus.

Physical Demands

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Must frequently lift, push, pull, and move up to 50 pounds.

Working Conditions

• Typically performed in a highly regulated environment, with occasional presence on the Casino Floor, which may expose to noise and other environmental factors.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodations to apply or during the assessment process, please inform Human Resources.

We thank all candidates for their interest; only those considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL and strive to foster an inclusive workplace culture.

We are committed to providing employment accommodations in accordance with applicable laws. Please contact Human Resources at hrnotify@hrcottawa.com for accommodation requests at any stage of the hiring process.