Manager, Tender & Contracts Operations

Fresenius Kabi Canada; Toronto; On-site; CAD 123,000 - 150,000; Full time

Benefits offered by this job

Health benefits and dental

RRSP match

Vacation accrual

Float days and sick days

Employee assistance program

Casual dress code

Employee recognition

Discount programs

Professional growth

Job summary

Fresenius Kabi Canada is seeking a Manager, Tender & Contracts Operations (French-English bilingual preferred) to lead end-to-end tender and contract lifecycle across Canada. You will drive governance, pricing integrity, and cross-functional collaboration with Product Managers, Sales, and Legal.

Responsibilities include ensuring timely submissions, maintaining ERP/contract data, and delivering strategic risk-aware decisions. Fluency in French-English is highly valued for customer interactions.

Qualifications

• College diploma or undergraduate degree, combined with three to five years of contract administration and/or contract management experience. Prior experience in the healthcare or pharmaceutical industry is preferred.

Responsibilities

• Fosters a work environment conducive to an engaged team by leading by example and managing according to engagement principles and learnings.
• Plans staffing levels and partners with Human Resources to recruit, interview, and select employees for the department.
• Provides guidance, direction, coaching, and oversight to department employees to ensure they are properly trained and that resources are used effectively and efficiently.
• Directly manages Contracts Department staff, assigns work, and ensures the timely completion of departmental responsibilities.
• Proactively monitors relevant markets and tendering channels to identify applicable tender opportunities and bring them forward to the appropriate business units for evaluation and potential product submission.
• Leads cross-functional tender submissions, coordinating all required inputs and approvals to ensure complete, accurate, and timely submissions.
• Develops a thorough understanding of tender requirements and commercial implications, providing business units with informed insights and proactively identifying opportunities, risks, and key considerations to support sound bid decisions.
• Serves as a customer-facing representative for tender and contract matters, participating in meetings with current and prospective customers to understand requirements, address contractual and commercial matters, and support strong customer relationships
• Actively gathers market and customer insights through customer interactions, industry conferences, and external engagements, and shares relevant trends, opportunities, risks, and competitive intelligence across the organization.
• Conducts a thorough final review of tender submissions prior to release, ensuring all information is complete, accurate, consistent, and compliant with tender requirements.
• Ensures all new and existing contract pricing, rebates, chargebacks, and related commercial terms are accurately maintained across all applicable systems, including ERP and contract databases.
• Manages the timely communication of tenders, tender awards and losses, and contract renewals to relevant stakeholders.
• Partners closely with business units and Legal to ensure contractual terms are clear, comprehensive, commercially sound, and appropriately protect the Company’s interests while managing risk.
• Owns the end-to-end contract lifecycle management process, ensuring contracts are effectively implemented and managed from execution through compliance, amendments, renewals, and termination.
• Actively monitors and addresses contract obligations, milestones, pricing, and associated risks.
• Owns and maintains accurate and timely reporting for customers, internal stakeholders, and senior management, ensuring all reporting requirements and deadlines are consistently met. Oversees the contract management system (Salesforce module) to ensure it is maintained in accordance with Company expectations.
• Oversees the development and maintenance of standard operating procedures for the Tender and Contracts Operations function.
• Maintains professional interactions with key customers, buying groups, and distribution partners, including MDP and McKesson, ensuring all interactions align with Company values.
• Leads continuous improvement initiatives by proactively identifying process gaps, inefficiencies, and emerging risks, and implementing sustainable solutions to improve performance and strengthen controls.
• Performs other duties as assigned.

Skills

French-English bilingualism

Leadership skills

Communication

MS Office

PowerPoint

SAP

Enterprise systems

Attention to detail

Project management

Analytical skills

Education

College diploma

Tools

SAP

Job description

As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With more than 41,000 employees and presence in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.

WHAT WE OFFER!

Benefits

At Fresenius Kabi Canada we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including:

• Company paid health and dental benefits that start on your first day of employment
• Company matched RRSP program
• Generous vacation plan with one extra day accrual for each year of service
• Paid float days and paid sick days
• Employee assistance program
• Casual office dress code
• Employee recognition program
• Perkopolis & Goodlife Discounts
• Professional growth and development opportunities

We are currently seeking a Manager, Tender & Contracts Operations (French-English bilingualism strongly preferred) to join our team

The pay range for this role is: $123,00.00-$150,00.000

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate's background and demonstrated capabilities.

This position is an existing vacancy within the organization.

The Manager, Tender & Contracts Operations is responsible for leading the end-to-end tender and contract lifecycle, ensuring effective execution, governance, compliance, and management of contractual obligations for all business units within Canada. Develops and maintains systems for coordinating information flow regarding tenders, contracts pricing and capacity while continuing to focus on customer and company-wide business priorities. Manages and supports efforts of Product Managers, Business Unit Managers and sales representatives across all business units in relation to GPOs and across all customer types.

Job Responsibilities

• Fosters a work environment conducive to an engaged team by leading by example and managing according to engagement principles and learnings.
• Plans staffing levels and partners with Human Resources to recruit, interview, and select employees for the department.
• Provides guidance, direction, coaching, and oversight to department employees to ensure they are properly trained and that resources are used effectively and efficiently.
• Directly manages Contracts Department staff, assigns work, and ensures the timely completion of departmental responsibilities.
• Proactively monitors relevant markets and tendering channels to identify applicable tender opportunities and bring them forward to the appropriate business units for evaluation and potential product submission.
• Leads cross-functional tender submissions, coordinating all required inputs and approvals to ensure complete, accurate, and timely submissions.
• Develops a thorough understanding of tender requirements and commercial implications, providing business units with informed insights and proactively identifying opportunities, risks, and key considerations to support sound bid decisions.
• Serves as a customer-facing representative for tender and contract matters, participating in meetings with current and prospective customers to understand requirements, address contractual and commercial matters, and support strong customer relationships
• Actively gathers market and customer insights through customer interactions, industry conferences, and external engagements, and shares relevant trends, opportunities, risks, and competitive intelligence across the organization.
• Conducts a thorough final review of tender submissions prior to release, ensuring all information is complete, accurate, consistent, and compliant with tender requirements.
• Ensures all new and existing contract pricing, rebates, chargebacks, and related commercial terms are accurately maintained across all applicable systems, including ERP and contract databases.
• Manages the timely communication of tenders, tender awards and losses, and contract renewals to relevant stakeholders.
• Partners closely with business units and Legal to ensure contractual terms are clear, comprehensive, commercially sound, and appropriately protect the Company’s interests while managing risk.
• Owns the end-to-end contract lifecycle management process, ensuring contracts are effectively implemented and managed from execution through compliance, amendments, renewals, and termination.
• Actively monitors and addresses contract obligations, milestones, pricing, and associated risks.
• Owns and maintains accurate and timely reporting for customers, internal stakeholders, and senior management, ensuring all reporting requirements and deadlines are consistently met. Oversees the contract management system (Salesforce module) to ensure it is maintained in accordance with Company expectations.
• Oversees the development and maintenance of standard operating procedures for the Tender and Contracts Operations function.
• Maintains professional interactions with key customers, buying groups, and distribution partners, including MDP and McKesson, ensuring all interactions align with Company values.
• Leads continuous improvement initiatives by proactively identifying process gaps, inefficiencies, and emerging risks, and implementing sustainable solutions to improve performance and strengthen controls.
• Performs other duties as assigned.

Qualifications

College diploma or undergraduate degree, combined with three to five years of contract administration and/or contract management experience. Prior experience in the healthcare or pharmaceutical industry is preferred.

Skills

• French-English bilingualism is strongly preferred due to the nature of customer, tender, and contract interactions across Canada.
• Excellent leadership skills, with strong written and verbal communication abilities.
• Demonstrated customer service orientation and the ability to collaborate effectively with stakeholders at all levels, both internally and externally.
• Strong computer proficiency in Microsoft Office and PowerPoint, with advanced knowledge of SAP and experience working with enterprise business systems.
• Self-motivated and capable of working independently with minimal supervision. Strong attention to detail, with the ability to manage multiple priorities and adapt to changing workloads.
• Excellent organizational, analytical, problem-solving, and continuous improvement skills. Proven ability to follow established standards and procedures while maintaining confidentiality.
• Demonstrated ability to analyze and interpret data, conduct investigations, and solve problems independently. Strong business acumen, sound judgment, and advanced critical thinking skills.
• Above-average abilities in decision-making, writing, information gathering, document organization, and information retention. Excellent follow-up, project management, and execution skills.

MORE ABOUT US!

As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.

In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.

Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of almost 450 million patients annually.

Inclusion and Equal Opportunity Employment

At Fresenius Kabi Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know ([e-mail]). We welcome members of all backgrounds, experiences and perspectives to apply.

Artificial Intelligence (AI) Use In Recruitment

Fresenius Kabi uses AI-supported tools to help compare applicant résumés with job requirements and identify potential matches. These tools do not make hiring decisions. All candidate reviews, selections, and decisions are made by our recruitment team.