Manager, Technology Infrastructure

City of Windsor; Windsor; On-site; CAD 111,000 - 136,000; Full time

Job summary

Join the City of Windsor as a member of the Information Technology team in a regular full-time position managing critical technology infrastructure. The role involves strategic oversight, team leadership, and ensuring system reliability and security. We are looking for an experienced individual with strong communication skills and a proven track record in technology services.

Qualifications

• Possess a Master’s or University Degree in relevant fields.
• At least four years of experience in technology services.
• Demonstrable managerial experience and team leadership skills.

Responsibilities

• Manage IT infrastructure including data centre and servers.
• Define and measure IT service delivery goals.
• Ensure operational integrity of mission-critical systems.

Skills

Leadership

Communication

Problem Solving

Project Management

Technical Support

Education

Master’s Degree in Computer Science or equivalent

University Degree in Computer Science or equivalent

Post-secondary Diploma in Computer Science or equivalent

Job description

JOB POSTING #:2025-0283

POSTING PERIOD:Friday, July 18, 2025 at 8:30 AM to Friday, August 1, 2025 at 4:30 PM

DEPARTMENT:Information Technology

UNION:Non-Union

JOB CODE:NU0065

POSITION STATUS: RegularFull-Time

GRADE/CLASS: NU13

# OF POSITIONS:1

RATE OF PAY:$111,823.08 to $135,922.24 Annually

SHIFT WORK REQ'D: No

DUTIES:
Reporting to the Senior Manager/Deputy Chief Information Office Technology Strategy & Operations this position will be responsible to manage technology infrastructure which includes the data centre, servers, storage, communication and networking. Will define and measure service delivery goals and objectives of IT infrastructure and services as well as Technical Support Analyst staff.In conjunction with IT Managers, define and measure performance of IT services and develop and maintain corporate policies on new hardware, software and applications.Ensure that all mission critical systems are operational during hours of use - these hours could be up to seven days a week, twenty-four hours a day for some systems.Ensure that appropriate security is in place to maintain the integrity of corporate data, to stop the intrusion of outside forces that could corrupt and/or destroy corporate data, and to make sure that appropriate backup and recovery systems are in place.Performs Occupational Health & Safety duties as outlined in the Corporate Health & Safety Program;Carry out other related duties as assigned.

QUALIFICATIONS:

• Must have a Master’s Degree in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of four (4) years of experience in a technology services position.
• OR Must have a University Degree in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of six (6) years of experience in a technology services position.
• ORMust have a post secondary school community College diploma in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and over ten (10) years of experience in a technology services position;
• Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment;
• Must have experience writing business plans;
• Must have managerial/supervisory experience demonstrating team leadership;
• Must have extensive and demonstrable experience in the application of business and management principles to the use of computer technology;
• Must be able to manage multiple projects at one time;
• Must be able to manage and motivate a diverse staff of professionals;
• Must be able to deal calmly and professionally with irate customers;
• Must be able to interpret a complicated problem/solution and explain it in non-technical terms.
• Must have good written and oral communication skills;
• Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work.
• Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program;
• Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset;
• The physical demands analysis associated with this job indicates a medium level of work;
• Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.