Manager, Technical Consulting

Okta, Inc.; Toronto; Hybrid; CAD 149,000 - 223,000; Full time

Job summary

A leading company in identity management seeks an experienced Manager of Professional Services. This role drives technical consulting delivery, team leadership, and operational excellence, focusing on identity and access management solutions. Exceptional candidates will possess strong leadership and communication skills, and a solid technical background.

Benefits

Health, dental, and vision insurance

RRSP with a match

Telemedicine services

Paid leave including PTO and parental leave

Qualifications

• 3+ years leading teams with supervisory responsibilities.
• 8+ years as a technical consultant delivering solutions.
• 5+ years in Identity & Access Management.

Responsibilities

• Assist with technical consulting oversight for professional services.
• Manage and mentor Technical Consultants.
• Ensure adherence to implementation methodology for customer success.

Skills

Leadership

Technical expertise

Consulting skills

Communication

Education

Bachelor’s Degree in Computer Science

Tools

API Management

Job description

Get to know Okta

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Position Description

We are looking for an experienced, enthusiastic, hands-on leader who can rapidly learn the Okta value proposition and apply it to customers of all sizes. This is a key leader of the Professional Services organization accountable for the implementation and delivery of technical consulting services. You should have experience managing a technical team, resource forecasting, change management, and operational excellence for PS teams. An understanding of reporting and metrics as well as capacity planning and utilization targets is required. You will need a strong consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. This position is a player / coach role that includes customer facing delivery responsibilities, typically around 30% (12 hrs/wk) customer facing delivery. Specifically, the role will involve applying the Okta Identity and Access Management (IAM) value proposition to Workforce and Customer Identity Access Management customers.

Duties and Responsibilities

The Manager role involves significant responsibility across team leadership, customer engagement, and operational oversight:

• Assist the Director, Technical Consulting with oversight and accountability for professional services billings/revenue, customer satisfaction, resources, and utilization.
• Responsible for growing and retaining PS Technical Consulting members wholly focused on our customers’ success.
• Provide direct management, mentoring, and support to the Technical Consultants to ensure their continued technical and professional growth.
• Demonstrate / improve our repeatable implementation methodology to rapidly enable customers to adopt Okta services.
• Work with the Business Operations team to ensure proper post-implementation activities are accounted for and in compliance with corporate policies.
• Serve as a customer liaison managing relationships and communication between the project team, customer, and internal stakeholders.
• Represent Okta Professional Services across multiple engagements and workstreams.
• Ensure customer success from beginning to end of the engagement life cycle.
• Manage project budgets to customer and Okta expectations.
• Continue to upskill team members to ensure the team has the expertise and capabilities to successfully deliver Okta to customers.

Qualifications

The position requires a blend of leadership experience, technical expertise, and consulting skills:

• Experience leading teams (supervisory responsibilities): 3+ years.
• Experience delivering solutions to external customers: 8+ years as a technical consultant.
• Experience in Identity & Access Management: 5+ years.
• Authority in technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, OAuth, OpenID Connect, WS-Federation).
• Familiarity with IAM solution providers is strongly desired.
• Extensive knowledge of enterprise web technologies and security, including cutting-edge infrastructures.
• Ability to work independently and multi-functionally supporting the development of client work.
• General knowledge of modern cloud architectures as well as complex enterprise on-premises IT landscapes.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Ability to multi-task and manage multiple customer engagements is a requirement.
• Able and willing to be a hands-on contributor.
• Experience in process improvement, decision-making, managing processes, planning, analyzing information and developing standards.
• SaaS deployment experience is preferred (Salesforce, Box, Office 365, Workday or Other HR as master source for identities).
• Demonstrated experience with API management using Mulesoft, Axway or Apigee is preferred.
• Ability to travel up to 50% may be required.

Communication and Team/Customer Interaction

Strong communication and interaction skills are essential for this role:

• Effectively communicate technical information to non-technical audiences.
• Communicate with internal and external customers and all levels of management.
• Demonstrated ability to work and interact high-level customer executives.
• Can “own the room” and drive integration sessions.
• Delivers informative, well-organized presentations.
• Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Superb communication skills, including issue tracking, triaging and crisis management.
• Provides technical leadership on delivery methodologies.
• Communicates effectively with customers, team members and management.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Education

• A Bachelor’s degree (or equivalent) in Computer Science, Information Technology or related discipline is required.
• Relevant certifications are a plus:
• Okta Certified Consultant
• CISSP certification.

Okta Core Leadership Competencies

Okta’s Top 5 Core Leadership Competencies are deeply ingrained principles that guide company actions and align with Okta values: Love our Customers | Build it, Own it | Always secure, Always on | Drive what’s Next. Managers and leaders are expected to embody these competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.okta.com/can .

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Position Description

We are looking for an experienced, enthusiastic, hands-on leader who can rapidly learn the Okta value proposition and apply it to customers of all sizes. This is a key leader of the Professional Services organization accountable for the implementation and delivery of technical consulting services. You should have experience managing a technical team, resource forecasting, change management, and operational excellence for PS teams. An understanding of reporting and metrics as well as capacity planning and utilization targets is required. You will need a strong consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. This position is a player / coach role that includes customer facing delivery responsibilities, typically around 30% (12 hrs/wk) customer facing delivery. Specifically, the role will involve applying the Okta Identity and Access Management (IAM) value proposition to Workforce and Customer Identity Access Management customers.

Duties and Responsibilities

The Manager role involves significant responsibility across team leadership, customer engagement, and operational oversight:

• Assist the Director, Technical Consulting with oversight and accountability for professional services billings/revenue, customer satisfaction, resources, and utilization.
• Responsible for growing and retaining PS Technical Consulting members wholly focused on our customers’ success.
• Provide direct management, mentoring, and support to the Technical Consultants to ensure their continued technical and professional growth.
• Demonstrate / improve our repeatable implementation methodology to rapidly enable customers to adopt Okta services.
• Work with the Business Operations team to ensure proper post-implementation activities are accounted for and in compliance with corporate policies.
• Serve as a customer liaison managing relationships and communication between the project team, customer, and internal stakeholders.
• Represent Okta Professional Services across multiple engagements and workstreams.
• Ensure customer success from beginning to end of the engagement life cycle.
• Manage project budgets to customer and Okta expectations.
• Continue to upskill team members to ensure the team has the expertise and capabilities to successfully deliver Okta to customers.

Qualifications

The position requires a blend of leadership experience, technical expertise, and consulting skills:

• Experience leading teams (supervisory responsibilities): 3+ years.
• Experience delivering solutions to external customers: 8+ years as a technical consultant.
• Experience in Identity & Access Management: 5+ years.
• Authority in technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, OAuth, OpenID Connect, WS-Federation).
• Familiarity with IAM solution providers is strongly desired.
• Extensive knowledge of enterprise web technologies and security, including cutting-edge infrastructures.
• Ability to work independently and multi-functionally supporting the development of client work.
• General knowledge of modern cloud architectures as well as complex enterprise on-premises IT landscapes.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Ability to multi-task and manage multiple customer engagements is a requirement.
• Able and willing to be a hands-on contributor.
• Experience in process improvement, decision-making, managing processes, planning, analyzing information and developing standards.
• Software development experience: Preferred (Java, .Net, PHP, REST/JSON, etc.)
• Expertise in JavaScript and one of the major JavaScript MVC frameworks: Desirable (Angular, Node, React, Backbone, Ember, etc.).
• SaaS deployment experience is preferred (Salesforce, Box, Office 365, Workday or Other HR as master source for identities).
• Demonstrated experience with API management using Mulesoft, Axway or Apigee is preferred.
• Ability to travel up to 50% may be required.

Communication and Team/Customer Interaction

Strong communication and interaction skills are essential for this role:

• Effectively communicate technical information to non-technical audiences.
• Communicate with internal and external customers and all levels of management.
• Demonstrated ability to work and interact high-level customer executives.
• Can “own the room” and drive integration sessions.
• Delivers informative, well-organized presentations.
• Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Superb communication skills, including issue tracking, triaging and crisis management.
• Facilitates effective team interaction.
• Provides technical leadership on delivery methodologies.
• Communicates effectively with customers, team members and management.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.

Education

• A Bachelor’s degree (or equivalent) in Computer Science, Information Technology or related discipline is required.
• Relevant certifications are a plus:
• Okta Certified Consultant
• CISSP certification.

Okta Core Leadership Competencies

Okta’s Top 5 Core Leadership Competencies are deeply ingrained principles that guide company actions and align with Okta values: Love our Customers | Build it, Own it | Always secure, Always on | Drive what’s Next. Managers and leaders are expected to embody these competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#LI-Remote

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.okta.com/can .

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $149,000 — $223,000 CAD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ .

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/ .

U.S. Equal Opportunity Employment Information
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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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