Manager Tech Delivery / Partner Mgmt

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading financial institution seeks an experienced project manager to oversee technology initiatives and ensure alignment with strategic business goals. The role requires strong leadership and communication skills, along with a solid background in IT and project management. As a key player, you will enhance operational efficiency and drive innovative solutions for business growth.

Benefits

Comprehensive health benefits

Savings and retirement programs

Paid time off

Career development opportunities

Qualifications

• 3-5 years relevant experience required.
• Expert knowledge of business and bank technology standards.
• Comfortable managing significant business areas and projects.

Responsibilities

• Manage cross-functional IT teams for project delivery.
• Ensure alignment with business goals and technology leadership.
• Monitor project deliverables and assess risks across the portfolio.

Skills

Project Management

Leadership

Problem Solving

Communication

Education

Undergraduate degree or Technical Certificate

Graduate Degree preferred

Job description

The accountabilities for the role include but are not limited to the following :

Ensure ongoing understanding of business segment and I&E priorities and ensure alignment.

Ensure project priority is established, reviewed regularly, and maintained in alignment with business priority.

Ensure bi-directional communication and engagement as required for business sponsored projects that impact I&E as well as I&E Segment Impacting initiatives (SII) that impact the business segment.

Determine ongoing training requirement for segment and I&E on processes and technology supporting partner interaction.

Ensure regular and ongoing communication of I&E Segment impacting activities or processes to Segment Executives and business aligned stakeholders.

Support strategic alignment of segment portfolio infrastructure to strategic enterprise initiatives such as Enterprise Delivery Pipeline (EDP), Cloud, etc. by understanding application roadmaps and ensuring that they are capitalizing on opportunities to align these initiatives as well as improving efficiency and addressing currency debt.

Maintain an understanding of the segment’s key applications and business functions including implementation, complexity, and major dependencies.

Through input from segments and I&E management team, identify opportunities for cross functional improvements – process simplification, automation of functions to gain efficiencies and improve quality.

Maintain an understanding of the segment’s infrastructure portfolio.

Work with teams to identify opportunities to streamline, simplify and reduce cost.

Work with segment technology partners to influence action plans to capitalize on opportunities.

Ensure that costs are aligned to services, understanding trends, identifying / investigating anomalies and identifying opportunities for reduction.

Maintain an understanding of the segment's infrastructure estate and delivery alignment to the Platforms & Technology (P&T) scorecard.

Work with segment to understand target exit dates, plans, and target state.

Monitor Target Exit Date, assist with segment interaction to track remediations.

Job Requirements :

Undergraduate degree or Technical Certificate.

Graduate Degree preferred.

3 -5 years relevant experience.

Expert knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing / directing teams and projects.

Willingness, motivation, and ability to set work direction at an operational level, work autonomously in the management of the unit and collaborate with other business or technology leaders to establish and execute on common goals with a medium- to longer-term business perspective.

Comfortable and capable of supporting a significant business area, product group, enterprise platform, service or capability under a segment CIO or technology functional area.

Strong leadership, creative problem-solving, planning, and organizational skills.

Excellent oral and written communication skills, with the ability to work independently and under pressure.

KEY ACCOUNTABILITIES

CUSTOMER

• Manage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirements
• Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by Tech PMs
• Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area
• Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and / or Technology Project Managers etc.)
• Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting)
• Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications
• Assess change requests and issues across the portfolio and identify key items for reporting
• Manage vendor relationships for own area and ensure timely / accurate communication and resolution of issues; monitor billings / expenses against contracts
• Assist in the assessment of the scope and risk of projects; work with the client, project managers, and / or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverables
• Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products

SHAREHOLDER

• Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations
• Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
• Assess and review schedule impacts, and works with stakeholders to resolve, and escalate further as necessary
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
• Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
• Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
• Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
• Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices / agreements
• Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses
• Ensure a full understanding of business requirements and apply knowledge to escalate / prioritize delivery of new and existing projects

EMPLOYEE / TEAM

• Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
• Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
• Establish and maintain open and effective communication with clients, the businesses, and other team members
• Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and / or team
• Participate in knowledge transfer within the team and business units
• Establish effective relationships across multiple business and technology partners, program and project managers

BREADTH & DEPTH

• Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
• Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects
• Knowledgeable of external competition, industry and / or market trends in relation to own business
• Responsible for managing multiple teams and / or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking / planning in the execution of work plans with a short to medium term business perspective
• Manages system enhancements, new releases or projects typically focused on a specific product / application of moderate scope and complexity
• Directly or indirectly manages / Leads a group (e.g.,
• Orchestrates the development of resolutions, plans and strategies for operational advancement
• Generally reports to Sr. Manager or Executive role

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.