Manager, SWIS

Catholic Crosscultural Services; Toronto; On-site; CAD 57,000 - 61,000; Full time

Benefits offered by this job

CAAT Pension Plan

Group benefits

Training and mentorship

Inclusive workplace culture

Job summary

Catholic Crosscultural Services (CCS) is seeking a full-time Manager to oversee the SWIS program, ensuring delivery to newcomer students and families in school settings.

You will lead planning across participating schools, collaborate with administrators, SWIS Workers, partner agencies, and funders to meet objectives and outcomes.

Join a diverse team committed to equity, learning, and community impact while ensuring effective program operations and data integrity.

Qualifications

• Bachelor-level social work education or equivalent in Human Services.
• Experience managing and evaluating settlement programs.
• Leadership of staff and teams in multi-stakeholder settings.
• Strong knowledge of Ontario school system and board structures.
• Proven ability to plan, implement and evaluate services and outreach.

Responsibilities

• Manage overall delivery, monitoring, and evaluation of the SWIS program.
• Lead planning and delivery of SWIS services with schools and partners.
• Oversee program delivery model, staff deployment, and equitable service distribution.
• Direct school-based activities, workshops, and outreach initiatives.
• Ensure accurate data management and reporting in OCMS/CCS systems.

Skills

Social work degree

Settlement counselling

Team leadership

Program management

Ontario education system

Education

Social work degree

Tools

OCMS

Data Management Systems

Job description

Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status.

We ensure our employees are reflective of the diverse clientele that we serve. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun!

We aresearching for a full-time Manager who will be responsible for ensuring the effective delivery of support services to newcomer students and their parents in school settings, helping them successfully settle, integrate, and participate in their schools and communities.

If you want to apply your skills, experience, and talents to an organization that is making a difference in the lives of newcomers then this is the opportunity for you!

What you will be doing:

Manage the overall delivery, monitoring and evaluation of the Settlement Workers in Schools (SWIS) program to ensure program objectives, funder requirements and expected outcomes are achieved.

Lead the planning and delivery of SWIS services across participating schools in collaboration with school administrators, school staff, SWIS Workers, partner agencies and other key stakeholders.

Oversee the effective implementation of the CCS SWIS program delivery model, ensuring appropriate school coverage, equitable service distribution, effective staff deployment and responsiveness to changing school and newcomer needs.

• Oversee other support service initiatives, including mental wellness and short-term counselling.

Provide oversight and direction for school-based group activities, information sessions, workshops, summer programming and other initiatives that support newcomer students and families.

Develop and oversee outreach, promotional and engagement initiatives to increase awareness and uptake of SWIS services among newcomer students, families, schools and community partners.

Guide the use of digital outreach, online communication channels and social media to promote SWIS programs, activities, resources and key messages in alignment with CCS communications standards and organizational policies.

Oversee the accurate and timely use of OCMS and CCS internal Data Management Systems, ensuring program documentation and data meet organizational standards.

Liaise with CCS leadership, Program Managers, school board representatives, community organizations, funders, Steering and Advisory Committees, SWIS Managers and Coordinators from other settlement agencies, and regional SWIS initiatives and collaborative tables.

Represent CCS and the SWIS program at Steering Committee and Advisory Committee meetings, regional SWIS initiatives, school board, community, funder, sector and inter-agency planning tables as required.

Supervising, directing, and evaluating the work of the settlement team

Supervising, directing, and evaluating the work of project staff (e.g., summer students, student placements)

Determine staffing requirements based on current and future agency needs, identifying potential skill gaps, turnover, staff secondments and promotions

Participate on agency committees and special projects as assigned

Perform other duties as assigned

What are we looking for?

• Social work degree, settlement counselling diploma or equivalent training in Human Services field
• Minimum 3-5 years of experience in settlement and/or community work
• Minimum of 2 years of experience managing and leading teams
• Demonstrated experience in program management, staff supervision, service planning, facilitation and program evaluation
• Strong knowledge of the Ontario education system, school board structures, school-based settlement services, and local community resources and services especially relevant to newcomer settlement
• Strong knowledge and understanding of government settlement funding policies, priorities, and emerging trends.
• Strong knowledge of and sensitivity to the settlement, employment, social, educational, and systemic issues and barriers experienced by newcomer students and families.
• Experience working in a very diverse, multi-cultural workplace and a strong understanding of building and sustaining a successful, respectful, inclusive and productive work environment
• Strong digital literacy, including proficiency with standard office applications, online communication platforms and the ability to support digital outreach and social media initiatives
• Possession of a valid Ontario Driver’s License and access to a car is an asset.

Why work with us?

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a permanent employee:

Competitive compensation, paid sick time, employee recognition programs, and a great workplace culture!

• We offer a secure retirement pension for our employees through our participation in the CAAT Pension Plan. CAAT gives our employees peace of mind, knowing that they are building a secure and predictable pension while they work. Learn more about the CAAT Pension Plan: www.caatpension.ca/pensionsfortalent .
• Comprehensive group benefit plan to support your well-being from day one that is paid in full by CCS!This includes extended health care, dental care, life insurance, accidental death and dismemberment coverage, long-term disability and an Employee Assistance Program (EAP).
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment that encourages creativity, curiosity, and celebrates success!

Location:Scarborough, ON

Compensation: $41.68 - $43.98 based on experience

Hours of work : 35 hours per week, including evenings, weekends and occasional overtime is required

CCS is committed to a workplace that reflects the diversity of the populations we serve. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We encourage qualified candidates from Indigenous, Black and other racialized persons, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities to consider working with and for CCS.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact [e-mail] for assistance.