Manager, Surveillance

064 Hard Rock Ottawa Employee Services; Ottawa; On-site; CAD 64,000 - 86,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Surveillance Manager to oversee all surveillance operations, ensure regulatory and policy compliance, and safeguard assets in a fast-paced casino setting.

The role leads a Surveillance team, coordinating with security, operations, and regulators to maintain integrity and safety across gaming activities and guest interactions. Requires AGCO licensing and a university degree with related field experience.

Qualifications

• University degree or comparable experience in criminology, law or related fields.
• 3+ years managerial/supervisory experience in a related field.
• Complete knowledge of AGCO rules and regulations and slot operations protection.

Responsibilities

• Lead the Surveillance Department and manage the team in a shift work environment.
• Ensure compliance with AGCO regulations, company policies and laws.
• Oversee audit findings and advise management on improvements.
• Maintain knowledge of Surveillance systems, access control and security procedures.
• Collaborate with regulators and operations to maintain a secure gaming environment.

Skills

Leadership

Team management

Regulatory compliance

Customer service

Education

University degree

Criminology/Law background

Job description

Job Description

• Company: Hard Rock Ottawa Hotel & Casino
• Location: Ottawa, Ontario
• Job Type: Full Time Permanent
• Is this a current vacancy? Yes, this is an existing open position.
• Compensation: CAD $ 63,918-85,626/Yr.
• License Requirements: AGCO License ( Alcohol Gaming Commission Ontario)

Overview

The Surveillance Manager is responsible for overseeing all surveillance operations within the casino and ensuring compliance with regulatory requirements, company policies, and industry best practices. This role leads the Surveillance team in monitoring gaming activity, safeguarding company assets, protecting guests and team members, and detecting suspicious or fraudulent activity. The Surveillance Manager works closely with operational leaders, security personnel, and gaming regulators to maintain the integrity of casino operations while supporting a safe and secure gaming environment.

Responsibilities

Possess strong leadership skills that are vital to managing people and delivering exceptional customer service as the manager is responsible for the overall management of the Surveillance Department, providing leadership and direction in a shift work environment. The manager will lead his or her team in compliance with AGCO regulations and all applicable laws, policies and procedures. He or she is accountable for hiring, motivating and retaining staff and working with direct reports to develop performance objectives, support development opportunities and recognition. He or she will maintain awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets. The manager will act as a senior advisor in project and business development assisting the management team in meeting objectives consistent with corporate and site goals. Lead or facilitate meetings with guidance from more senior staff to discuss audit findings and consulting services with top levels of management. The Manager will have a strong technical understanding of the Surveillance system, switches, access control.

Education and /or Experience Requirements

A University Degree or comparable working experience in related fields with strength in Criminology, Law or related fields. Managerial experience and supervisory experience in the related field of three (3) or more years. Complete knowledge of the Internal Control Manual and AGCO rules and regulations along with knowledge of the slot operations including protection initiatives, and cheating manoeuvres devices. The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. Investigative procedures.

Physical Demands

Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but limited to excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.