Manager, Support Shops

British Columbia Rapid Transit Company; Vancouver; On-site; CAD 107,000 - 161,000; Full time

Job summary

The British Columbia Rapid Transit Company invites applications for the Manager, Support Shops position. This role involves managing maintenance activities for the rail system while ensuring safety and efficiency. Candidates should possess a degree in engineering and have substantial experience in maintenance management within large organizations. Join a team that operates one of the longest fully automated transit systems while enjoying competitive pay and benefits.

Benefits

Comprehensive benefits including medical

Paid vacation

Transit passes

Training and development opportunities

Qualifications

• 8 years of maintenance management experience in a large, unionized organization.
• Experience in transportation or infrastructure preferred.
• Solid knowledge of safety compliance regulations.

Responsibilities

• Manages maintenance programs ensuring safety and efficiency.
• Develops departmental budgets and oversees compliance with regulations.
• Implements quality assurance processes and monitors departmental performance.

Skills

Advanced knowledge of transit maintenance

Planning and organizational skills

Interpersonal skills

Emergency response planning

Education

Diploma or Degree in Engineering

Job description

Join to apply for the Manager, Support Shops role at British Columbia Rapid Transit Company

3 days ago Be among the first 25 applicants

Join to apply for the Manager, Support Shops role at British Columbia Rapid Transit Company

Get AI-powered advice on this job and more exclusive features.

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

Responsibilities

PRIMARY PURPOSE

Manages maintenance programs and activities of designated BCRTC assets to support the highest level of safety, efficiency and reliability for the rail system.

Key Accountabilities

Provides area-specific input to overall maintenance strategic planning. Develops operating plans and tactics to support achievement of department strategies. Reviews and signs off on the annual maintenance plan (AMP) based on regulatory, manufacturing and BCRTC standards. Develops departmental operating budgets and delivers approved budgets to ensure theAMP is cost effective, consistent and well communicated to related stakeholders. Participates in the 5-year AMP planning forecast.

As asset stewards, maintains and executes the approved AMP of all assets in accordance to BCRTC engineering approved standards, specifications and procedures as prescribed by the asset owner. Manages asset maintenance activities in support of the operational requirements and demands as per the operational service plan.

Provides operational leadership to the designated maintenance department. Prioritizes and manages various maintenance activities according to staffing level, resources, inventory and budgets, covering preventive maintenance, corrective repairs, service effecting failures, safety hazard failures and supports capital projects. Forecasts, schedules and executes the Preventative Maintenance planned inspections as per engineering prescriptions. Develops and monitors quality workmanship and product sample audits to ensure a high-level work standard is maintained and achieves a state of good repair of the asset.

Accountable for the safety of the assets. Manages compliance with regulatory requirements including BCRTC SMS and ensures all work task activities are accompanied with job hazard analysis.

Oversees departmental performance. Establishes performance matrix and key performance indicators of the maintenance department to measure business performance and identify gaps. Manages and improves the departmental performance through reporting supervisors. Monitors and reviews department performance to planned targets and objectives. Reports department performance to senior management and executive team.

Oversees department-specific Quality Assurance and Quality Control processes, including the identification of failed or non-conforming assets. Ensures quality control reviews are conducted and corrective actions resulting from compliance issues and technical investigations are implemented.

Develops and implements practices, methods and techniques. Establishes departmental policies, procedures and SOPs. Fosters continuous improvement, growth and innovation by identifying, developing and implementing changes that uphold safety and asset reliability.

Provides senior-level subject matter expertise on capital projects related to assets, including but not limited to design, development and construction.

Manages associated contracted services provided by external sources as required. Develops and maintains a close working relationship with external stakeholders including regulatory bodies and service providers.

Manages staff including their selection, motivation, performance management, training and development. Participates in the collective bargaining and grievance processes when applicable.

Qualifications

EDUCATION AND EXPERIENCE

The competencies of this position would be acquired through completion of Diploma or Degree in Engineering, plus eight years of maintenance management experience in a large, unionized organization. Experience in transportation, large infrastructure or rail industry is preferred.

Other Requirements

Advanced knowledge of the concepts, principles, practices and techniques pertaining to maintenance within the transit industry.

Advanced planning and organizational skills to develop strategies and plans, with particular emphasis on operational and resource planning to optimize service and control cost.

Solid knowledge on safety and workplace compliance regulations and legislations.

Solid interpersonal skills to provide expertise and advice to BCRTC Senior management and to represent BCRTC on internal/external committees and stakeholder meetings.

Solid knowledge of emergency response planning and services.

Solid computer skills in standard office suites and web-based systems.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident

This position works predominately on-site

Rate of Pay

The salary for this position ranges from $107,200 - $160,800 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How To Apply

Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: June 13, 2025

Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at British Columbia Rapid Transit Company by 2x

Sign in to set job alerts for “Support Manager” roles.

Manager, Customer Support Training & Development (12 Month Contract)

Assistant Manager Service Operations - Afternoon Shift

Surrey, British Columbia, Canada 1 week ago

Assistant Manager - Customer Experience Manager

Richmond, British Columbia, Canada 6 days ago

Assistant Manager - Customer Experience Manager

Delta, British Columbia, Canada 6 days ago

Implementation Customer Success Manager, North America

Assistant Manager - Customer Experience Manager

City of Langley, British Columbia, Canada 3 weeks ago

Business Operations Manager, IT Services - Global On-Premise Support

Security Operations Support Manager (Night Shift)

Burnaby, British Columbia, Canada 2 months ago

Port Coquitlam, British Columbia, Canada 2 weeks ago

Surrey, British Columbia, Canada 5 days ago

Customer Success Manager- Fixed Term Contract

White Rock, British Columbia, Canada CA$60,000.00-CA$70,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.