Manager, Support Services

Humber River Health; Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare institution is seeking a Manager, Support Services responsible for overseeing operations across multiple hospital sites. The role includes ensuring compliance with safety standards, managing staff, and maintaining high quality services. This position is integral to improving care delivery through effective resource management and teamwork.

Benefits

Evidence-based leadership support

Commitment to diversity and inclusion

Engagement in research and academic collaboration

Qualifications

• Requires a diploma or degree in relevant field.
• Five years of leadership experience in healthcare environmental services.
• Certification in Healthcare Environmental Services is preferred.

Responsibilities

• Oversee cleaning standards and infection control compliance.
• Manage departmental budgets and staff.
• Develop and implement department policies.

Skills

Leadership

Infection prevention/control

Budgeting

Resource planning

Quality improvement

Education

Diploma or undergraduate degree in Health Administration

Environmental Services or related field

Job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Employment Status: Permanent Full Time

Location: Humber River Health, Wilson Site, travel to other sites as required

Hours of work: Monday to Friday, on-call & weekends as required

Employee Group: Management

Reporting Relationship: Corporate Director, Support Services

Position Objective:

The Manager, Support Services is responsible for key aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linens across all three hospital sites. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Responsibilities:

• Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
• Develops and implements department policies and procedures.
• Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
• Facilitates return-to-work programs and leads team meetings.
• Prepares and manages department budgets, monitors expenses, oversees procurement of supplies/equipment, analyzes variances, and recommends cost-saving measures.
• Develops and monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
• Leads or supports special initiatives, including capital planning, facility moves, and service improvements.
• Represents Support Services in internal committees and liaises with external vendors.
• Strengthen teamwork and coordination between different functions and representatives within Command Centre including EVS Dispatch, Portering Dispatch, and Bed Control, amongst others.
• Strengthen teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput.

Qualifications

• Diploma or undergraduate degree in Health Administration, Environmental Services, or related field is required
• Minimum of five (5) years of healthcare environmental services leadership experience is required
• Certification in Healthcare Environmental Services (e.g., CHESP) is preferred
• Strong knowledge of infection prevention/control standards
• Proven leadership in unionized environments
• Budgeting and resource planning experience
• Familiarity with quality improvement processes and tools

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.