Manager, Strategic Systems Implementation - Airline Operations

Porter Airlines Inc.; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading North American airline in Toronto is looking for an Airline Operations Business Leader to drive enhancements in operational visibility and efficiency across the network. The successful candidate will possess a deep understanding of airline operations, with a focus on fleet and crew management, and the ability to implement strategic initiatives effectively. This role offers a hybrid model and is focused on driving change through technology and leadership.

Qualifications

• Minimum 7 years’ experience in airline operations, with 3+ years in leadership roles.
• Comprehensive knowledge of fleet logistics and crew deployment.
• Demonstrated success in leading large-scale business transformations.

Responsibilities

• Lead the cross-functional workstream for the implementation of operational systems.
• Collaborate with stakeholders to deliver coordinated solutions.
• Drive change management and report progress to executives.

Skills

Airline operations experience

Leadership skills

Stakeholder management

Risk management

Continuous improvement methodologies

Education

PMP certification or equivalent

Tools

Jeppesen

Sabre

AIMS

NavBlue

Job description

Job Summary

We are embarking on a transformative project to implement an integrated fleet tracking, crew tracking, and airport turn management solution, and we’re seeking an Airline Operations Business Leader to spearhead this initiative.

This role will play a critical part in enhancing operational visibility and efficiency across the network. The ideal candidate brings deep understanding of a mid-sized airline environment, and the proven ability to drive business process and technology changes at scale while managing risk prudently.

This position is responsible for leading the cross-functional business workstream responsible for the deployment of new operational systems, ensuring seamless business process integration across key departments and aligning with corporate objectives for safety, efficiency, and service reliability.

If you are passionate about shaping the future of our operations and delivering measurable impact through technology and leadership, we encourage you to express your interest.

Duties & Responsibilities

• Lead the business workstream for the implementation of an integrated fleet, crew, and airport turn management platforms.
• The business workstream scope includes, but is not limited to, defining the new business operating model, defining/updating roles and responsibilities as required, collaborating with the project team on system configuration rules, change management activities, and training requirements.
• Partner with stakeholders across Commercial Operations (SOC), Airports, Technical Operations, IT, Flight Operations, and Crew Scheduling to deliver a coordinated solution.
• Collaborate with project team members to manage schedules, milestones, and deliverables using structured methodologies.
• Identify and address pain points in current operational practices through scalable, tech-enabled solutions.
• Apply responsible risk management practices and conduct thorough impact assessments.
• Drive change management efforts through effective communication, stakeholder engagement, and support tools.
• Track progress using key performance indicators (KPIs) and report regularly to Program Management and executive leadership, as required.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

• Concern for Safety:Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork:Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service:Providing service excellence to internal and/or external customers (passengers).

• Initiative:Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus:Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication:Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications

• Minimum 7 years’ experience in airline operations, with 3+ years in leadership or program delivery roles.
• Comprehensive knowledge of fleet logistics, crew deployment, airport turnaround operations, and industry regulations.
• Previous experience in a leadership position
• Demonstrated success leading large-scale systems or business process transformations.
• Proficiency in stakeholder management, cross-functional coordination, and risk-based decision making.
• PMP certification or equivalent experience is considered an asset.
• Hands-on experience with industry platforms (e.g., Jeppesen, Sabre, AIMS, LH Systems, S4A, NavBlue, etc.).
• Exposure to Lean, Six Sigma, or other continuous improvement methodologies.
• A forward-thinking mindset with a focus on operational innovation and execution excellence.

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.