Manager, Station Services (11355)

Toronto Transit Commission (TTC); Greater Toronto Area; On-site; CAD 124,000 - 156,000; Full time

Job summary

The Toronto Transit Commission (TTC) is seeking a Manager, Station Services to ensure the cleanliness and safety of subway stations. This role involves project management, quality control, and supervising staff to uphold high standards of service. Candidates should possess a relevant university degree and extensive experience in maintenance management.

Benefits

Comprehensive health, dental, and vision package

Support for professional development

Membership in TTC defined pension plan

Qualifications

• Minimum of 5 years of experience in maintenance management.
• Knowledge of Occupational Health & Safety Act and other regulations.
• Valid Class G driving license for Ontario.

Responsibilities

• Lead Station Services to ensure clean and safe subway stations.
• Manage cleaning programs and quality assurance audits.
• Supervise employees and maintain a harmonious work environment.

Skills

Project Management

Communication

Analytical Skills

Education

University Degree in relevant discipline

Job description

Join to apply for the Manager, Station Services (11355) role at Toronto Transit Commission (TTC)

Join to apply for the Manager, Station Services (11355) role at Toronto Transit Commission (TTC)

Get AI-powered advice on this job and more exclusive features.

Toronto Transit Commission (TTC) provided pay range

This range is provided by Toronto Transit Commission (TTC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$124,706.40/yr - CA$155,846.60/yr

JOB INFORMATION

Requisition ID: 11355

Number of Vacancies: 1

Department: Stations (20000017) - Station Services (30000213)

Salary Information: $124,706.40 - $155,846.60

Employment Type: Regular (On-Site, Various Stations)

Weekly Hours: 35 Off Days: Various Shift: Various (support 24/7 operations)

Posted On: May 20, 2025

Last Day to Apply: June 3, 2025

Reports to: Head, Stations

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Come join our team at this exciting time for the position of Manager, Station Services!

Reporting to the Head - Stations, the Manager, Station Services will lead the Station Services section in ensuring clean and safe subway stations for TTC customers and employees. This includes the project management and quality assurance of ongoing scheduled cleaning programs, planned and emergency cleaning projects, as well as quality control/cleanliness audits. The Manager, Station Services is also responsible for the coordination of ongoing scheduled cleaning of Stations, waste handling programs, and program work associated with construction projects.

What You Will Do

• Leading the Station Services section in ensuring clean and safe subway stations for the public and TTC employees
• Ensuring the quality control of the Department’s cleaning/maintenance programs including improving ongoing scheduled cleaning programs
• Developing, implementing and management of various programs such as emergency cleaning and clearance, waste/recycling collection, clear snow, ice and water, preventative and predictive maintenance programs for inspection, testing, repair and condition based replacement for the cleaning equipment
• Performing various project management responsibilities for all cleaning projects and programs including preparing cost estimates, project justification, cost/benefit analysis, scheduling, forecasting workload, analyzing schedule updates
• Developing maintenance and service contract documents, managing contracts and ensuring the work completed is in compliance with contract documents and preparing a variety of other reports related to the work
• Ensuring due diligence with respect to environmental management and ensuring employees are properly trained, qualified and comply with applicable policies, rules, regulations and safe work practices
• Supervising employees, performing employee performance reviews, participating in the union grievance process, attending arbitration and court hearings, and maintaining a harmonious work environment
• Keeping informed and investigating new technology, equipment, tools and procedures for continuous improvement of the Section
• Liaising with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Manage projects
• Secure and manage fiscal resources
• Communicate in a variety of mediums
• Apply analytical skills
• Create and deliver presentations in various formats
• Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a University Degree in a relevant discipline or equivalent post-secondary education, combined with extensive directly related experience working in a progressively responsible supervisory/management capacity
• You have a minimum of 5 years of comprehensive knowledge and work experience of maintenance management procedures and techniques applicable to the cleaning and waste management of high passenger volume public facilities
• You have comprehensive knowledge of applicable codes and regulations such as Occupational Health & Safety Act, Ministry of Environment Regulations, Employment Standards Act, and Transportation of Dangerous Goods
• You have good knowledge of business administration and working knowledge of computerized maintenance management systems, word processing, spreadsheet and database systems
• You have good knowledge of budgetary principles, combined with comprehensive knowledge of project management procedures and techniques
• Ability to plan and direct the activities of subordinate employees
• Your application will demonstrate that you have extensive experience at leading a large work group comprised of front-line supervisory staff, skilled, and unskilled employees
• Sound judgement, highly developed organizational, analytical, problem solving and interpersonal skills; excellent oral and written skills combined with experience in public speaking and making presentations to large groups of employees, subordinates and senior management
• You currently have a valid Class G driving licence for the Province of Ontario and use of own vehicle
• If identified as the successful candidate, you must attend and successfully complete the Training & Development Department’s program for Subway Rule Book certification, and any other courses as directed by management (including recertification as appropriate)
• Must have or must rapidly acquire sound knowledge of the policies and procedures applicable to the TTC and the Service Delivery Department.
• Must become familiar with the appropriate sections of the ATU Local 113 collective agreements.
• Project Management Professional (PMP) certificate is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone]. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

Referrals increase your chances of interviewing at Toronto Transit Commission (TTC) by 2x

Sign in to set job alerts for “Service Manager” roles.

Mississauga, Ontario, Canada 15 hours ago

Manager, Customer Support Training & Development (12 Month Contract)

Whitchurch-Stouffville, Ontario, Canada 1 week ago

Customer Service Supervisor (Manufacturing)

Scarborough, Ontario, Canada CA$80,000.00-CA$90,000.00 1 week ago

Managed Services Customer Success Manager - Canada

Customer Success Manager (Enterprise Focus)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.