Manager, SONAR360 and Platform, IRAP Program

Automotive and Surface Transportation; Montreal, Ottawa; Hybrid; CAD 64,000 - 184,000; Full time

Job summary

A leading research organization is seeking a Manager for SONAR360 and Platform within the IRAP Program. This role involves project management, supervision of staff, and collaboration with stakeholders to enhance CRM functionalities. The ideal candidate has a strong background in project and budget management, along with experience in technology environments. This position offers a hybrid work arrangement in Montreal or Ottawa.

Benefits

Comprehensive health and dental coverage

Robust pension plan

Bilingualism bonus of $800 per year

Qualifications

• Significant recent experience in supervising and developing staff.
• Significant experience in managing project budgets.
• Experience in building stakeholder relationships.

Responsibilities

• Identify and deliver new programming and systems at IRAP.
• Monitor project performance against budget and timelines.
• Lead performance planning and personnel review.

Skills

Project Management

Budget Management

Change Management

Communication Skills

CRM Management

Stakeholder Management

Education

Undergraduate degree in Computer Science or related field

Tools

MS Dynamics CRM

Job description

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Manager, SONAR360 and Platform, IRAP Program

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.

City: Ottawa or Montreal

OrganizationalUnit:Industrial Research Assistance Program

Classification:RCO

Tenure:Continuing

Work Arrangements:Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.

At NRC, we recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options, please contact the hiring team using the contact information below.

Notes: This position is being re-posted. If you had previously applied, there is no need to re-apply.

The Role

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for a Manager, SONAR360 and Platform to support our teams within NRC-IRAP’s Division Services. The Manager would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

Reporting to the Director of Business Applications within NRC-IRAP, the incumbent in this role will:

• Participate in identifying, developing and/or delivering new programming, systems and projects at IRAP, as well as optimizing existing programming, systems or projects. Prioritize work; define goals, priorities, and plans; project manage the work and track and report on progress. Act as a trusted advisor to IRAP’s Leadership Team.
• Use project management processes to monitor project performance and ensure project milestones and deliverables are met on time and within the assigned budget.
• Ensure that project performance and outcomes are communicated effectively to the team and clients.
• Direct the planning to ensure that the program or project has sufficient human resources, skills or competencies, equipment and facilities (within budget) to achieve objectives or outcomes.
• Prepare expenditure and revenue forecasts and manage the assigned budget for fee for service projects according to NRC policies and procedures.
• Lead performance planning and review of personnel and make recommendations to the Director or Director General regarding training and development, promotions, pay increases and other human resource actions as necessary to achieve objectives.
• Create a climate that fosters collaboration, innovation, creativity and communication within IRAP.
• Manage the development/deployment and continuous improvement of IRAP CRM Application and platform in collaboration with stakeholders.
• Establish roadmap for future functionalities/improvements and coordinate prioritization and implementation.
• Take advantage of platform features to enhance CRM functionalities and usability.
• Coordinate the integration of other applications.
• Collaborate with stakeholders to ensure adoption through change management and training.

This is an excellent opportunity for the right candidate who brings expertise in the development and management of new projects and loves creating authentic and enduring relationships with people across the organization.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Candidates must respond to all pre-screening questions in order to be considered. Failure to do so will result in automatic disqualification.

Education

Undergraduate degree from a recognized postsecondary institution in computer science, information technology or related field.

• Significant* and recent** experience in supervising, managing and developing staff.
• Significant* and recent** experience in managing project and operational budgets.
• Significant* experience in management principles and practices such as, but not limited to: Project Management, Change Management, Communication Management, Financial Analysis, Issue/Problem Management, Performance Measurement, Human Resources, Risk Management, and Project Administration.
• Experience in providing advice to senior management.
• Experience in building and managing stakeholder relationships within and across organizations.
• Experience in implementing and managing CRM systems.
• Significant* experience in overseeing complex*** projects.
• Experience in designing user-focused applications.
• Experience in functioning successfully in a constantly evolving business and technology environment.

Assets:

• Experience in entrepreneurship or business management of SMEs that develop and commercialize technology-based products and services.
• Experience with MS Dynamics CRM systems.
• Experience in delivering Gs and Cs programs.
• Project management certification.

* Significant experience is defined as having the depth and breadth of experience that would normally have been gained performing the duties over a period of three (3) years or more.

** Recent is defined as within the last five (5) years.

*** Complex defined as horizontal or multi-organization.

Condition of Employment

Reliability Status

For a Reliability Status, verification of background information over a period of 5 years is required.

Candidates will be assessed on the basis of the following criteria:

• Knowledge of the challenges facing SMEs in their innovation and commercialization efforts.
• Knowledge of leadership and management practices and principles.
• Knowledge of design, implementation and evaluation of projects and/or programs and/or applications
• Ability to analyze complex situations/documents and develop succinct written briefing materials.
• Ability to lead, evaluate or implement new processes, methods, systems and/or applications, or practices that significantly improve operations.
• Ability to communicate effectively both orally and in writing.
• Management services - Client focus (Level 3)
• Management services - Conceptual and analytical ability (Level 3)
• Management services - Initiative (Level 3)
• Management services - Results orientation (Level 3)
• Management services - Teamwork (Level 3)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services

This position is classified as a Research Council Officer (RCO), a group that is unique to the NRC. Candidates are remunerated based on their expertise, outcomes and impacts of their previous work experience relative to the requirements of the level. The salary scale for this group is vast, from $64,739to $183,010per annum, which permits for employees of all levels from new graduates to world renowned experts to be fairly compensated for their contributions.

NOTE: Please note that the full RO/RCO salary scale has five levels. Salary determination will be based on a review of the candidate’s expertise, outcomes and impacts of their previous work experience relative to the requirements of the level. As such, the initial salary could be within another level of the RO/RCO salary scale (i.e. above or below the intended level for this position).

In addition, the incumbent who meets the language requirements will receive the Bilingualism Bonus of $800per year.

NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.

Discover the possible

Anything is possible at the National Research Council (NRC),recently named one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region and Forbes Canada’s Best Employers!

As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

Notes

• Relocation assistance will be determined in accordance with the NRC's directives.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with therequisition number (22072) to:

Closing Date: 19 August 2025 - 23:59 Eastern Time

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careersmodule from your NRC computer.