Manager, SMB Sales Vancouver

Rogers Communications, Inc.; Vancouver; Hybrid; CAD 75,000 - 115,000; Full time

Job summary

Join a forward-thinking company that prioritizes customer experience and employee growth. As a Manager of National SMB Sales, you will lead a dedicated Field Sales team in the Greater Vancouver Area, driving sales and fostering a culture of excellence. This role offers the chance to make a significant impact while enjoying a competitive salary, flexible benefits, and a commitment to diversity and inclusion. With opportunities for professional development and a supportive environment, you will thrive in your career while helping to connect Canadians through innovative solutions. If you are passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Pension plan and RRSP

Discounts on Rogers Services

Paid time off for volunteering

Self-driven career development programs

Employee assistance program

Cognitive Behavioural Therapy sessions

Fitness membership access

Donation matching

Qualifications

• Proven management experience in sales or customer service environments.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and coach a Field Sales team to exceed sales quotas.
• Manage sales strategies and monitor performance metrics.
• Develop sales employees for continuous improvement.

Skills

Leadership Skills

Communication Skills

Sales Management

Coaching and Development

Business Tactics Execution

Education

Management Experience

Sales/Customer Service Experience

Job description

Select how often (in days) to receive an alert:

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference – we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Who we're looking for:

SMB Sales at Rogers Business is a team that believes in leading with integrity, to unite people with the goal of creating memorable experiences. If you feel like this is a team you want to be a part of, apply with us now.

The Field Sales Team is looking for a Manager, National SMB Sales. Reporting to the Sr. Manager, National SMB Sales, you will direct and manage a Field Sales team that is responsible for selling and cross-selling to new and existing Rogers SMB customers and promoting the benefits from the Advantage suite of products. The successful candidate will be responsible for the day-to-day coaching and continuous development of a Field Sales team in the Greater Vancouver Area to overachieve quotas.

As one of Canada's top 100 employers, working at Rogers as an Inside Business Sales Consultant is a rewarding career. We deliver a robust suite of innovative and advanced Business Solutions to our clients. In this role, you can experience a sales leadership career like never before with continuous professional development and recognition, industry knowledge, and excellent earning potential as a high-performing individual.

What you will do:

1. Provide hands-on, ongoing coaching, leadership, and support to the inside sales team focused on small/medium business to ensure monthly quotas are continuously met or exceeded.
2. Provide sales management funnel guidance and manage weekly sales reports to monitor sales activity and ensure quality performance.
3. Accountable for sales planning, strategy development, and plan implementation.
4. Deliver on sales quotas while maintaining the cost and quality of the product.
5. Manage metrics associated with daily activities and results.
6. Supervise and motivate the Field Sales team to obtain set objectives for customer education/customer prospecting and customer satisfaction.
7. Develop and maintain effective interaction with all internal customer support and marketing teams to maximize sales results.
8. Responsible for full management responsibilities including talent management, workforce planning, performance management, employee engagement, etc.
9. Develop sales employees to continuously improve their sales and account management skills.
10. Manage the resolution of sensitive customer requests and issues where necessary.

What you bring:

1. Management experience in a sales/customer service call center environment is an asset.
2. Demonstrated leadership skills in leading a team.
3. Experience in developing and executing business tactics as it relates to sales is an asset.
4. Excellent interpersonal, communication (verbal and written), and presentation skills are required.
5. Demonstrated proficiency in the competencies required for the Manager role (i.e. achievement orientation, team leadership, adaptability, business acumen).
6. Ability to translate the impact of operational decisions on financial results.
7. Proven ability to manage and motivate teams, including coaching, performance, and career development is required.

A full BC Class 5 driver's license is required.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

1. Competitive salary & annual bonus.
2. Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
3. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
4. Paid time off for volunteering.
5. Company matching contributions to charities you support.
6. Self-driven career development programs (e.g., MyPath program).
7. Rogers First: priority in applying to internal roles of interest.

Wellness Programs:

1. Homewood employee & family assistance program.
2. Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
3. Low or no-cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity:

Work for an organization committed to environmental protection. Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with the Hiring Manager, and a final round interview. Best of luck!

To protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC
Travel Requirements: Up to 25%
Posting Category/Function: Sales & New Business Development
Requisition ID: 317719

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Location:

Vancouver, BC, CA

Being a Rogers team member comes with some great perks & benefits including:

1. Health & well-being benefits.
2. Donation matching.
3. Paid time off for volunteering.
4. Wealth Accumulation including: Pension plan & Employee stock options.
5. Generous employee discounts.
6. Leadership development, Mentorship, and Coaching programs.

*available for full-time and part-time permanent employees, some restrictions apply.

Job Segment: Field Sales, Inside Sales, Telemarketing, Sales Management, Business Development, Sales