Manager, Site Reliability Engineering

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

We were also recognized as one of National Capital Region's 2024 Top Employers in Canada, read on to see why!

The Manager, Site Reliability Engineering Role

This role will grow and develop Qlik’s Canada team of Site Reliability Engineers (SREs) located in Ontario Province, primarily Ottawa. The team’s primary responsibility is to achieve high levels of reliability for the Qlik SaaS product offerings through sustainable operations and platform automation as well as run the major incident response process. You will be responsible for managing the day-to-day activities of the SRE team as well as driving initiatives to improve reliability and enhance the platform. Your team will build and provide tools that empower all teams to meet availability goals and create self-healing services following industry leading practices. You will provide visibility to areas that need improvement and coordinate efforts to address these. You’ll report directly to the Regional Director SRE North America region.

Here’s how you’ll be making an impact:

• Responsible for supporting high uptime and reliability of Qlik SaaS offerings 24x7 for customers.
• Leads the Canada team based in Ontario Province and coordinates with peers and software engineers across geographies for reducing toil (manual, repetitive work) as well as defining and tracking SLOs (operational goals).
• Builds, supports, and maintains the Qlik Cloud Services production instance consistent with related SLAs and SLOs.
• Team runs incident management processes during working hours using a follow-the-sun rotation when appropriate.
• Runs the Kubernetes platform and common infrastructure components leveraging strong knowledge of cloud native technologies and AWS.
• Translate business and operational strategy into technical solutions by designing and executing an architecture that supports the strategy.
• Recruit and develop talented SREs in Canada while building a strong team culture that is highly collaborative, focused on learning, and continuously making improvements.

We’re looking for a teammate with:

• 5+ years of software development and operational leadership experience providing high reliability for complex, enterprise-level product offerings.
• 3+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud; experience strongly preferred working with AWS and Kubernetes.
• Strong track record of managing a group independently while working with peers and partners across geographies in EMEA, APAC (India) and Canada.
• Solid fundamentals around understanding microservice architecture as well as building and running distributed software systems.
• Experience with common cloud native infrastructure components such as MongoDB, Solace, Splunk, Redis, etc. in a shared environment.
• Experience running incident management processes and setting up sustainable on-call practices. Ability to dig in post-incident to identify repair items with partners and drive those to resolution.
• Proven ability to hire and retain top talent in the region. Leads by example with the ability to collaborate with peers and partners.
• Excellent communication skills and fluent in English.
• Bachelor’s degree or equivalent work experience.

The location for this role is: Ottawa, ON Canada

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• National Capital Region's 2024 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

The anticipated base salary range for this role is $170,000 - $180,000 CDN per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.