Manager / Senior Manager, Microsoft - Power Platform

KPMG-Canada; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A global professional services firm is seeking a Dynamics 365 CRM / CE Functional Lead in Montreal. This role involves leading requirements gathering workshops, collaborating with technical teams, and delivering tailored solutions to clients. The ideal candidate will have extensive experience with Dynamics 365 and a strong analytical background. Join a diverse team committed to excellence and innovation in technology solutions.

Qualifications

• 7+ years of experience in business requirements analysis, focusing on Dynamics 365 CE applications.
• Experience with consulting organizations is an asset.
• Knowledge of Scrum methodology and agile practices is useful.

Responsibilities

• Lead requirements gathering workshops and create documentation.
• Define user stories and end-to-end process definitions.
• Collaborate with technical teams to ensure successful project delivery.

Skills

Business requirements analysis

Dynamics 365 CE applications

Power Platform

Client workshops facilitation

Analytical problem-solving

Strong communication

Education

Professional certification in Dynamics 365 CE applications and Power Platform

Job description

Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.

We are looking for candidates that have passion for technical challenges, show strong analytical, problem-solving, and communication skills, and have hands-on experience with planning, designing, developing and implementing Microsoft enterprise solutions.

Dynamics 365 CRM / CE Functional Leads are key members of the project delivery team, contributing to practice success by liaising directly with the client stakeholders to understand their business processes and requirements, collaborating with technical team-members to define best in class solutions, supporting project management in the delivery of on-time and on-budget deployments and assisting clients deploy solutions that help transform their organizations.

The KPMG Microsoft practice is currently our fastest growing practice. We are seeing tremendous client demand in many different sectors, and we don't anticipate that slowing down in the next couple of years. There is a huge opportunity of growth for you at KPMG as the different pieces are moving quickly.

Individuals who can work in a dynamic, fast, fluid and entrepreneurial environment will excel, and find a wide range of opportunities in our growing practice.

What you will do

• Prepare and lead requirements gathering workshops and create detailed requirements documentation.
• Lead the definition of user stories and end-to-end process definitions that form the backbone of the D365 CRM / CE and Power Platform deployments.
• Lead the creation and refinement of product backlog items based on client requirements to ensure successful execution of agile sprint cycles during solution implementation.
• Collaborate with the technical team throughout the implementation to ensure successful delivery of the project.
• Lead the functional team to contribute to configuration of the solution.
• Lead the functional team to create and execute QA test plan and test cases during project delivery.
• Lead the functional team to develop functional training materials and deliver end user training for client during project delivery.
• Contribute to pre-sales efforts by providing support for proposals, client scoping sessions, presentation, preparation and delivery of tailored client demos.
• Maintain open communications, be directly connected to the client, lead meetings, and capture and distribute action items.
• Assist with providing inputs to the project plans, estimates and scope for sales proposals and statements of work.
• Stay current on Dynamics 365 Customer Engagement business applications and related technologies, particularly Dynamics 365 Copilot, Power Platform and Azure cloud technologies that support the solution.

What you bring to the role

Functional leads are expected to have 7+ years of business requirements analysis (gathering, documenting, and maintaining client requirements), and hands-on experience configuring Dynamics 365 CE applications and Power Platform.

Strong experience delivering solutions based on Dynamics 365 CE applications : Sales, Marketing, Customer Service, Field Service

Strong experience delivering solutions based on Power Platform : Power Apps, Power Automate, Power Pages

Strong experience leading client workshops with key business stakeholders, requirements and design discussions, and facilitation of internal team meetings.

Proven ability to create innovative solutions to solve complex business requirements, and streamline / automate business processes.

Strong consulting and communication skills, with a collaborative and team-oriented nature.

A passion for technology and its ability to improve business processes.

Demonstrated analytical, problem-solving, organizational skills.

Professional certification in Dynamics 365 CE applications and Power Platform is highly desirable

Previous experience in a consulting organization is an asset.

Scrum methodology awareness and previous work in an agile environment is an asset.

Highly motivated individual, self-starter, enthusiastic to take on a variety of challenges and opportunities.

Strong communication skills, both written and oral. Crucial aspect to deal with team members, management, and client business stakeholders.

Team player that enjoys sharing their knowledge and mentoring junior members.

Being proactive in determining priorities and managing multiple deadlines.

Aspiration to learn and to grow their career

Possess a 'can do - will do' attitude.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.