Manager / Senior Manager, AI Model Risk Governance, Standards & Enablement

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health and dental coverage

Mental health resources

Vision coverage

Disability insurance

Life and AD&D insurance

Retirement savings plans

Paid time off and holidays

Employee assistance program

Job summary

Manulife seeks an experienced AI governance professional to lead the development and maintenance of policies, standards, and procedures for AI risk management. You will translate regulatory requirements into practical governance guidance and develop Line 2 oversight methodologies and playbooks.

You will collaborate with business, technology, data science, legal, and risk teams to ensure consistent adoption of AI governance, while designing training and executive communications for senior

Qualifications

• Experience in AI Governance and Model Risk Management within financial services or regulated industries.
• Ability to translate regulatory requirements into enterprise governance policies and standards.
• Proven skill in developing executive communications and governance materials.

Responsibilities

• Lead development and maintenance of AI governance policies, standards, and procedures.
• Translate evolving AI risk requirements into practical governance guidance.
• Develop oversight methodologies, templates, and playbooks for Line 2 governance.
• Set governance expectations for ML, Generative AI, foundation models, and RAG.
• Provide interpretation of AI model risk policies across the enterprise.
• Design and deliver AI governance training and stakeholder education materials.
• Create executive presentations and briefing notes for senior leadership.
• Partner across business, technology, data science, legal, compliance, privacy, cybersecurity, and risk teams.
• Support oversight reviews and thematic assessments requiring policy interpretation.
• Monitor AI technologies and regulatory developments to enhance the framework.

Skills

Stakeholder management

Communication

Influencing

Policy development

Executive communications

Governance

English and French (bilingual)

Regulatory interpretation

Education

Bachelor's degree in Computer Science or related

Data Science / AI / Statistics / Mathematics

Risk management or policy-related discipline

Tools

Python

SQL

R

Job description

Position Responsibilities

• Lead the development, maintenance, and enhancement of AI Model Risk Management policies, standards, procedures, methodologies, and governance guidance.
• Translate evolving regulatory requirements, industry developments, and emerging AI risks into practical, risk-based governance requirements.
• Develop and maintain Line 2 oversight methodologies, challenge frameworks, assessment tools, templates, and governance playbooks.
• Establish governance requirements and risk management expectations for machine learning, Generative AI, foundation models, retrieval-augmented generation (RAG), and Agentic AI solutions.
• Provide authoritative interpretation of AI model risk policies, standards, and governance requirements across the enterprise.
• Design and deliver AI model risk training, awareness programs, job aids, and stakeholder education materials.
• Develop executive presentations, governance committee materials, briefing notes, and communications for senior leadership.
• Partner with business, technology, data science, legal, compliance, privacy, cybersecurity, validation, and risk teams to support consistent adoption of AI governance requirements.
• Support targeted oversight reviews, thematic assessments, and challenge activities requiring policy interpretation or technical expertise.
• Monitor emerging AI technologies, regulatory developments, and industry best practices to continuously enhance the framework.

Required Qualifications

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
• Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.
• Experience in AI Governance, Model Risk Management, Data Science, Machine Learning, Technology Risk, Policy Development, Model Validation, or related disciplines.
• Experience developing policies, standards, governance frameworks, procedures, methodologies, or enterprise risk programs.
• Experience working with AI and machine learning solutions within financial services or another highly regulated industry.
• Proven ability to develop executive communications, governance materials, training content, and stakeholder-facing guidance.
• Strong stakeholder management, communication, and influencing skills.
• Bilingualism (English and French) is a strong asset.
• If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications

• Advanced understanding of AI Model Risk Management frameworks and model lifecycle governance.
• Experience designing governance requirements for Generative AI, large language models, foundation models, RAG, and Agentic AI.
• Practical familiarity with Python, SQL, R, machine learning workflows, or analytics environments.
• Experience translating regulatory requirements into enterprise-wide policies and governance standards.
• Experience developing training programs, learning materials, or organizational capability-building initiatives.
• Knowledge of AI-related regulatory expectations, responsible AI principles, technology risk, privacy, cybersecurity, and data governance frameworks.
• Experience supporting executive committees, governance forums, or board-level reporting.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We’re Manulife.

And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

Learn more at https://www.manulife.com/.