MANAGER, SECURITY SERVICES

National Arts Centre; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading cultural institution in Ottawa is seeking a Manager of Security Services to ensure a safe environment for patrons and staff. This role involves developing security policies, overseeing personnel, and managing emergency situations. Candidates should be bilingual and possess significant experience in corporate security, along with strong communication and management skills. The position requires flexibility in work hours to accommodate events.

Qualifications

• At least 5 years of relevant experience in a similar role.
• Minimum of 7 years in corporate security.
• Active membership in ASIS International and security designations desirable.

Responsibilities

• Develop and implement security policies and procedures.
• Oversee all security systems and ensure operational patrol.
• Manage hiring, training, and scheduling of security personnel.

Skills

Bilingual

Communication

Problem Solving

Management

Emergency Management

Education

First Aid Certification

CPR Certification

Tools

Microsoft Office Suite

Job description

Key Activities

Reporting to the Executive Director of Operations, the Manager, Security Services is responsible for maintaining a safe and secure environment for patrons, visitors, artists, staff, and contractors at the NAC.

As the Manager of Security Services, the incumbent must develop, implement, and monitor protection services policies and procedures to ensure everyone's safety. This includes developing and maintaining Business Continuity and Emergency Preparedness Plans, and ensuring key senior management are familiar with these plans. The incumbent oversees all security systems at the NAC, stays current with developments in security and emergency management, updates NAC requirements as needed, and ensures a 24-hour operational patrol on the premises. Reporting incidents is also a key responsibility.

This role can involve stressful situations; therefore, the incumbent must manage these calmly and professionally. Maintaining confidentiality of business information and the privacy of staff, artists, and patrons is essential.

The incumbent is also responsible for hiring, training, and scheduling security personnel, managing disciplinary matters, and resolving conflicts according to the collective agreement.

The work schedule varies to meet business needs, including daytime, evening, and weekend work depending on events.

Skill Requirements

• At least 5 years of relevant experience in a similar role;
• Fluency in both official languages (bilingual);
• Excellent written and verbal communication skills in both languages;
• Ability to prepare clear and concise reports;
• Quick mobilization skills in emergency situations;
• Experience handling emergency situations;
• Minimum of 7 years in corporate security;
• Active membership in ASIS International and security designations such as CPP, CPO, or IFCPP are desirable;
• Valid First Aid and CPR certifications;
• Valid driver’s license;
• Extensive knowledge of WHMIS;
• Experience managing workplace accidents;
• Experience working in a unionized environment;
• Proficiency with Microsoft Office Suite;
• Ability to understand and cope with stress and anxiety, maintaining stamina;
• Management experience and skills;
• Knowledge of the latest emergency techniques and technologies;
• Extensive knowledge of evacuation procedures and security operations centre protocols;
• Strong problem-solving skills, using deductive and inductive reasoning;