Manager - Scheduling Operations

Nova Scotia Health and IWK Health; Truro; On-site; Full time

Job summary

Nova Scotia Health is seeking a Scheduling Operations Manager responsible for leading a staff scheduling team. This role requires strong leadership, problem-solving skills, and the ability to manage scheduling processes effectively, with a focus on quality improvement and team collaboration. Candidates should have significant experience in HR and scheduling, with a commitment to professional development and effective communication.

Benefits

Health and dental insurance

Defined benefit pension plan

Qualifications

• 5 years of experience in staff scheduling / Human Resources.
• 3 years of formal leadership experience.
• Knowledge of collective agreements and scheduling processes.

Responsibilities

• Oversee day-to-day operations of the centralized staff scheduling team.
• Implement and manage changes to scheduling processes.
• Foster relationships with team members and management.

Skills

Leadership

Communication

Planning and Organization

Interpersonal Skills

Problem Solving

Time Management

Education

Baccalaureate degree in Business Administration or Education

Tools

MS Office (Word, Excel, PowerPoint)

HR Software

Job description

Click here as an internal applicant.

Req ID:

#
Location:

NorthernZone,

Colchester East Hants Health Centre
Department:

OPNZ Scheduling Operations
Type of Employment:

Permanent

Hourly FT(

100%) x

1
Management/Non UnionP

osition
Posting Closing Date:

9-Jul-25

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out novascotia to see why more people from across the globe are moving here.

About the Opportunity

Reporting to the Director,

the Scheduling Operations Manager is responsible for the day-to-day operations of a centralized staff scheduling team that delivers high quality schedule planning and building, timekeeping, and shift filling of immediate and long-term needs. Essential components of this position include a high degree of expertise in decision-making, creativity, interpersonal skills, professional development, communication, relationship-building, change management, and resource management, so as to provide effective leadership for continuous quality improvements in staff scheduling and employee & patient safety.

The manager requires the ability to implement, manage, and audit regular changes to processes that evolve out of upgrades for scheduling software or databases that host live schedules, as well as changes in the collective agreements that impact the rules to scheduling and timekeeping for all areas that they support.

The Scheduling Operations Manager is a creative and motivated self-starter, a confident and innovative problem-solver able to combine a knowledge of the current scheduling processes and collective agreement standards that are in place with the needs of the operational units/areas that their office supports. This role requires the ability to build key relationships with the managers of units/areas that they support, Human Resources Teams, Labour Relations, and the Integrated Scheduling Service.

The Scheduling Operations Manager is the primary contact for their regular staff (clerks, schedulers, team leaders and assistant manager), as well as a secondary contact for the services they provide to Unit Managers, Payroll, Benefits,

About You
We would love to hear from you if you have the following:

-Baccalaureate degree in a related field such as Business Administration or Education preferred, education and experience to be considered.
-5 years experience in staff scheduling / Human Resources with knowledge of collective agreements
-3 years of formal leadership
-Knowledge of the environment, staffing practices, and time reporting processes preferred
-Project Management and or Change Management an asset
-Experience with scheduling and or HR software
-Demonstrated planning, organizing, prioritizing and time management skills
-Demonstrated ability to communicate effectively both orally and in writing
-Demonstrated interpersonal skills including ability to work as a team member and ability to foster collaborative relationships
-Demonstrated ability critical thinking, synthesize information, problem solve and utilize good judgment in decision making
-Demonstrated ability to maintain confidentiality; recognize sensitive issues and respond appropriately.
-Demonstrated commitment to ongoing learning and professional development.
-Knowledge of adult education and learning principles
-Proficiency in MS Office (Word,Excel, PowerPoint), MS Edge, Outlook, and human resources information systems.
-Competencies in other languages preferred, French an asset

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours
-Permanent, Full-time; 75 Hours Bi-weekly

Compensation and Benefits

$43.80 - $54.74 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.