Manager, RS

MLSE; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

MLSE is seeking a passionate individual to join Real Sports as a leader in service. This role encompasses managing a team in a high-energy environment, ensuring exceptional guest experiences, while maintaining quality and safety standards. The ideal candidate will have proven leadership skills and experience in hospitality, committed to engaging with both employees and guests to create memorable moments.

Qualifications

• Proven leadership experience in a high-volume restaurant or bar environment.
• Flexible to work evenings, weekends, and holidays as needed.
• Trained in WHMIS, Smart Serve, ServSafe, or equivalent.

Responsibilities

• Lead a service team in the front-of-house area of Real Sports.
• Supervise, train, and motivate the supervisory and front-of-house service teams.
• Ensure compliance with all relevant regulations, including Health and Safety.

Skills

Leadership

Guest Service Awareness

Interpersonal Skills

Problem Solving

Flexibility

Education

Bachelor’s Degree in Business or Hospitality

Tools

MS Office

POS Programs

Inventory Management Systems

Job description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

Real Sports is Toronto’s premier sports and entertainment destination – where stadium energy meets upscale hospitality. Voted ESPN’s #1 sports bar in North America, Real Sports is home to a jaw-dropping 39-foot HD screen, a 100-foot bar, multiple customizable event spaces, and an atmosphere built for unforgettable moments.

Located next to Scotiabank Arena, it’s the ultimate spot to catch every pitch, goal, and buzzer-beater – plus live DJs, a 30-foot lounge bar, VIP suites, and a stage for live music. Whether it’s game night, a business lunch, private event, or weekend celebration, Real Sports offers handcrafted food, an unrivaled bar experience, a modern design, and world-class hospitality – all under one roof.

As a valuable member ofReal Sports, your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE's quality service and safety standards are upheld, and the key objectives of the Food and Beverage department are met.

• Lead a service team in the front-of-house area of Real Sports.
• Provide leadership and direction by handling standards of quality, service, safety, and profit.
• Supervise, train, develop, and motivate the supervisory and front-of-house service teams.
• Perform inventory checks and maintain proper stock control.
• Assist in expediting food orders to the dining room.
• Resolve order discrepancies quickly and effectively.
• Supervise the floor during service; respond to customer concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with the development of business plans and implement strategies in compliance with the approved plan.
• Ensure compliance with all relevant regulations, including those related to Health and Safety and theAGCO (Alcohol and Gaming Commission of Ontario).
• Conduct administrative functions on hiring, scheduling, payroll, performance reviews, mentorship, counseling, and discipline.
• Lead by example in team management and development, utilizing a “one team” approach; ensure departmental integrity and winning vision are intact.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Proven leadership experience in a high-volume restaurant or bar environment.
• Bachelor’s Degree, Diploma, or equivalent in Business or Hospitality.
• Ongoing awareness and responsiveness to guest service.
• Confident user of MS Office, inventory, and POS programs.
• Experience with operational budget management and cost control measures.
• Exceptional interpersonal, presentation, and communication skills.
• Demonstrated ability to build and develop professional relationships.
• Ability to communicate, motivate, and lead effectively.
• A proactive approach toward day-to-day activities and shifting demands.
• An effective problem solver, driven by results and alert to change.
• Shown to perform well under pressure; manage and lead multiple priorities simultaneously.
• Trained in WHMIS, Smart Serve, ServSafe, NFSTP, or equivalent.
• Skilled knowledge of food, wine, beer, and spirits.
• Flexibility to work evenings, weekends, and holidays as the need arises.

Additional Information

Apply by: June 30, 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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