Manager, Risk & Compliance

PBC Solutions; Burnaby; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Manager of Risk & Compliance, where you'll lead the development of an Enterprise Risk Management framework. This role offers the chance to influence organizational strategy and promote a risk-aware culture. With a focus on compliance and governance, you'll work closely with leadership to navigate emerging risks and ensure alignment with industry regulations. Enjoy a competitive salary, comprehensive benefits, and a supportive workplace that values diversity and inclusion. If you're passionate about risk management and ready to make an impact, this opportunity is for you!

Benefits

Comprehensive health & dental benefits

Annual incentive bonus

Generous vacation and paid leaves

Defined Benefit Pension Plan (PSPP)

Qualifications

• 5-8 years’ experience in enterprise or operational risk management.
• Experience in healthcare or financial services/insurance preferred.

Responsibilities

• Lead the development of a robust ERM framework aligned with strategy.
• Develop risk dashboards and reports for senior management and the Board.

Skills

Enterprise Risk Management

Compliance Management

Analytical Skills

Stakeholder Engagement

Communication Skills

Education

Bachelor’s degree in Business, Finance, Law, or Risk Management

Formal Risk Management certification

Tools

GRC platforms

Excel

Job description

PBC Solutions is looking for a Manager, Risk & Compliance to join our growing team!

Please note: PBC Solutions is headquartered in Saanichton, BC (a suburb of Victoria) with offices in Burnaby. We operate in a hybrid in-person and virtual environment, and the successful candidate must be based in BC, with regular presence at our offices in Saanichton or Burnaby.

About PBC Solutions

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!

PBC Solutions Ltd., established in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (Pacific Blue Cross), is BC's leading health benefits provider. Our mandate is to design, transform, and deliver benefits and claims administration services for governments and large organizations, partnering with DXC Advanced Solutions, NTT DATA, and EY.

Since spring 2023, PBC Solutions has led the transformation and digitization of Health Insurance BC Services (HIBC) for the BC Ministry of Health, administering insured doctor and hospital services via MSP, and drug coverage through PharmaCare and Fair PharmaCare. The role will support future expansion into additional public and private sector projects.

Position Summary

Reporting to the SVP, Operations & Chief Services Officer (and temporarily to the Director, Privacy and Data Management), the Manager, Risk & Compliance, will develop, implement, and maintain the organization's Enterprise and Operational Risk Management and Compliance frameworks.

Primary Duties

Enterprise and Operational Risk Management

• Lead the development and enhancement of a robust ERM framework aligned with strategy, regulations, and operations.
• Manage risk identification, assessment, measurement, monitoring, and reporting processes across the organization.
• Serve as the system administrator and SME for GRC platforms.
• Establish risk appetite statements, KRIs, and ensure alignment with board and executive expectations.
• Coordinate Business Resilience Program activities, including readiness, planning, testing, and documentation.

Project Risk Management

• Provide oversight and advisory support for project risk management.
• Collaborate with project teams to integrate risk assessment into project phases.
• Facilitate risk workshops and maintain a project risk register.
• Report on project risk exposure and track remediation efforts.

Audit Management

• Support internal and external audits related to risk and compliance.
• Manage responses to audit recommendations and monitor resolution status.
• Maintain internal controls and assess their effectiveness.

Governance, Strategy, and Advisory

• Advise leadership on emerging risks, regulatory updates, and industry benchmarks.
• Ensure risk ownership and accountability across the organization.
• Promote a risk-aware culture and embed risk considerations into business processes.

Reporting, Monitoring, and Regulatory Compliance

• Develop risk dashboards and reports for senior management and the Board.
• Oversee compliance efforts and conduct risk scenario analyses.

Training, Engagement, and Risk Culture

• Develop risk training programs and facilitate engagement activities.
• Foster a proactive risk culture through campaigns and communications.

Required Education and Experience

• Bachelor’s degree in Business, Finance, Law, Risk Management, or related field.
• Formal Risk Management certification.
• 5-8 years’ experience in enterprise or operational risk management, preferably in healthcare or financial services/insurance.
• Project or program management experience.
• Experience supporting risk appetite and influencing leadership.

Knowledge, Skills, and Abilities

• Strong knowledge of risk management regulations and best practices.
• Analytical, problem-solving, and stakeholder engagement skills.
• Excellent communication skills for reporting to executives and boards.
• Business acumen and ability to relate risks to strategy.
• Practical judgment and proficiency in Excel.

What's in it for you

We offer competitive salaries, an annual incentive bonus, comprehensive health & dental benefits, generous vacation and paid leaves, and a Defined Benefit Pension Plan (PSPP). We foster an inclusive workplace where everyone feels valued and empowered.

PBC Solutions is an equal opportunity employer. To request accommodations during the hiring process, contact [e-mail].

If this opportunity resonates with you, apply today! We look forward to exploring this role with you.

Please note, successful candidates will undergo a background check. The posting remains open until filled, with applications reviewed starting May 12, 2025.