Manager, Revenue Strategy & Operations

OpenTable; Toronto; On-site; CAD 105,000 - 135,000; Full time

Job summary

An established industry leader in hospitality is seeking a talented analytics manager to join their dynamic team. In this role, you'll leverage your expertise in data analysis and project management to drive strategic recommendations and enhance business operations. Collaborating across departments, you'll analyze large data sets, present insights to senior leadership, and mentor junior team members. This innovative firm values inclusivity and offers a supportive work environment, along with competitive compensation and comprehensive benefits. If you're a self-starter with a passion for data and a knack for problem-solving, this opportunity is perfect for you.

Benefits

Paid Time Off - 20 days a year

Birthday/celebration PTO - 1 day

Annual company weeks off

Flexible sick time off

Parental Leave Benefits

Life & Disability Insurance

Group RRSP and DPSP

Major Medical Insurance

Qualifications

• 5+ years in analytics with strategy or operations experience preferred.
• Strong SQL skills and experience with ETL processes are essential.

Responsibilities

• Support sales and services decisions with sophisticated analytics.
• Prepare and present data analysis for various audiences.

Skills

SQL

Data Analysis

Project Management

Communication Skills

Problem Solving

People Management

Flexibility

Education

Bachelor's Degree

Tools

Tableau

Power BI

Salesforce

Excel

Snowflake

Job description

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Role:

Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience in manipulating large sets of data to discover trends and make strategic recommendations and monitor territory level business health. The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, data analytics, and finance to support the design, implementation and continued optimization of multiple business needs.

The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, mentor junior team members, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with SQL queries, BI tools (Preset, Tableau, Power BI, Looker), Salesforce and an operations, finance or analytics background preferred.

In this role, you will:

• Sophisticated analytics to support global Sales and Services decisions
• Prepare and present data analysis for audiences ranging from field sales members to senior leadership
• Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
• Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
• Evaluate and outline new sales and services territories and headcount needs
• Improve Salesforce.com (SFDC) processes and data
• Experience with goaling, commission plans, territory management, and incentive programs that enable sales strategy a plus
• Will lead a team of two.

Please apply if:

• 5+ years of experience in an analytics role with strategy or operations experience preferred
• Strong SQL skills + Experience with design and development of ETL processes
• Experience with Snowflake or any other relational database
• Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
• Advanced Excel skills required, including proficiency with pivot tables and V/XLOOKUP; equivalent Google Sheets experience preferred
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc.
• Self starter with strong sense of ownership and accountability and flexibility to adapt to changing business needs
• Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
• Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• Understanding of sales processes
• Experience with commission/incentive programs, territory management and goaling that enable sales strategy, a plus
• High energy and contagious enthusiasm; willing to take on tough projects
• 2+ years people management experience

A few of the benefits you get at OpenTable:

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company weeks off
• Flexible sick time off
• Parental Leave Benefits
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Toronto located role is 105,000 - 135,000 CAD.

In addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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