Manager - Revenue Operations & Analytics

Carfax; London; Hybrid; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Catered lunches

Flexible work

Head office London Ontario environment

Day-one benefits

Wellness funding

Pension matching

Parental leave top-up

Volunteer days

Job summary

CARFAX Canada is seeking a Manager of Revenue Operations & Analytics to lead reporting, dashboards, and insights across Sales, Client Engagement, and Revenue Ops. You will drive pricing, productivity, and revenue optimization while reducing leakage and fraud risks.

You will manage a team, partner with IT, Finance, Legal, and Product to implement best practices, and ensure operational consistency across the revenue organization in a hybrid work setting in London, Ontario.

Qualifications

• 8+ years of experience in Revenue Operations, Sales Operations, Business Operations, Analytics, or a related field, with increasing levels of responsibility.
• Demonstrated experience leading/managing teams and cross-functional projects and driving operational improvements.
• Strong analytical and problem-solving skills, with ability to identify trends, risks, and opportunities through data.
• Experience developing reporting, dashboards, and business insights to support decision-making and performance management.
• Advanced knowledge of CRM, reporting, and business intelligence platforms.
• Ability to think strategically while remaining hands-on in execution and day-to-day problem solving.
• Proven ability to build relationships and collaborate across multiple departments and levels of the organization.

Responsibilities

• Lead the development and ongoing enhancement of reporting, dashboards, and business insights that support Sales, Client Engagement, Commercial Sales, and Sales Operations teams.
• Translate business requirements into meaningful metrics and actionable insights that support decision-making and revenue growth.
• Ensure the accuracy, consistency, and integrity of revenue-related reporting across the organization.
• Partner with stakeholders to identify reporting needs and support system enhancements.
• Develop processes, policies, and controls to reduce revenue leakage and identify account misuse.
• Monitor revenue risk indicators and provide insights to leadership and governance committees.
• Lead initiatives that strengthen operational controls while balancing customer experience and business objectives.

Job description

Manager Revenue Operations & Analytics:

Are you a results-driven leader who combines analytical expertise with a passion for improving business performance? Do you enjoy turning data into meaningful insights, leading high-performing teams, and helping organizations uncover revenue opportunities while mitigating risk? Join us and play a critical role in enabling sales success, optimizing operations, and driving revenue growth across the business.

Key Information:

• Employment Status: Full Time
• Job Type: Hybrid – In office with flexibility to manage your work schedule with up to 8 days per month to work from home.
• Location: London, Ontario
• Vacancy Type: This position is for an existing vacancy.
• Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada.

Position Summary:

The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role ensures leaders have the insights and information needed to drive performance, improve productivity, and support revenue growth. This individual will personally lead and oversee a team in the development and maintenance of reporting, dashboards, and business insights across Sales, Client Engagement, Commercial Sales, and Sales Operations. Working closely with stakeholders throughout the organization, they will translate business needs into meaningful metrics and actionable recommendations that help leaders make informed decisions and coach their teams effectively around key revenue opportunities. This role will also lead initiatives to improve operational processes, identify revenue opportunities and risks, and support the ongoing evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best practices, drive adoption of new processes, and ensure operational consistency across the revenue organization. The role will provide analytical support and recommendations related to pricing, performance, productivity, and revenue optimization, helping leadership improve business results, reduce revenue leakage, prevent fraudulent behavior, and identify account misuse. The position will also perform both advisory and investigative activities and serve as a key point of contact for business and operational teams regarding revenue-risk, compliance, and operational process inquiries and initiatives.

Position Responsibilities:

Revenue Analytics & Reporting

• Lead the development and ongoing enhancement of reporting, dashboards, and business insights that support Sales, Client Engagement, Commercial Sales, and Sales Operations teams.
• Translate business requirements into meaningful metrics and actionable insights that support decision-making, revenue growth, and performance management.
• Ensure the accuracy, consistency, and integrity of revenue-related reporting and performance measures across the organization.
• Partner with business stakeholders to identify reporting needs and support the successful implementation of process, reporting, and system enhancements.

Revenue Risk & Compliance:

• Develop and maintain processes, policies, and controls designed to reduce revenue leakage, prevent fraudulent behavior, and identify account misuse.
• Monitor and analyze revenue risk indicators, providing insights and recommendations to business leaders and governance committees.
• Perform advisory and investigative activities related to operational, compliance, and revenue-risk matters.
• Serve as a key point of contact for business and operational teams regarding revenue-risk, compliance, and process-related initiatives.
• Lead initiatives that strengthen operational controls while balancing customer experience and business objectives.

Revenue Operations & Process Improvement:

• Identify opportunities to improve revenue-generating processes, operational efficiency, and business performance.
• Support the ongoing evolution and optimization of CRM, reporting, and revenue technology platforms.
• Drive adoption of new processes, tools, and operational best practices across the revenue organization.
• Develop scalable processes and measurement frameworks that support organizational growth and strategic priorities.

Leadership & Collaboration:

• Lead, coach, and develop a team responsible for revenue reporting, analytics, and operational support.
• Collaborate cross-functionally with Sales, Client Engagement, Product, IT, Finance, Legal, and other business partners to drive alignment and achieve organizational objectives.
• Act as a trusted advisor to leadership by providing data-driven recommendations related to pricing, productivity, performance, and revenue optimization.

Position Requirements:

• 8+ years of experience in Revenue Operations, Sales Operations, Business Operations, Analytics, or a related field, with increasing levels of responsibility.
• Demonstrated experience leading/managing teams and cross-functional projects and driving operational improvements.
• Strong analytical and problem-solving skills, with the ability to identify trends, risks, and opportunities through data.
• Experience developing reporting, dashboards, and business insights to support decision-making and performance management.
• Advanced knowledge of CRM, reporting, and business intelligence platforms.
• Ability to think strategically while remaining hands‑on in execution and day‑to‑day problem solving.
• Proven ability to build relationships and collaborate effectively across multiple departments and levels of the organization.
• Strong communication and presentation skills, with the ability to convey complex information to both technical and non‑technical audiences.
• Experience supporting initiatives related to process improvement, revenue optimization, compliance, risk management, or operational controls.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.

Compensation:

At CARFAX Canada, we believe in fair, transparent, and equitable compensation. This role has an annual salary range of $100,000 - $130,000 CAD. This role is also eligible for an annual performance‑based bonus. We recognize that every team member brings unique skills and experience. Compensation for this role will reflect your skills, experience, and career progression - whether you are developing and growing in your role or bringing extensive expertise to the team.

Perks & Benefits:

• Weekly, free catered lunches at the office
• Flexible work that allows us to prioritize work‑life balance
• A state‑of‑the‑art collaborative environment at our head office at 100 Kellogg Lane, London Ontario
• Exceptional benefits that take effect day one of employment
• Flexible employee wellness funding
• Company matched pension program
• Parental leave top‑up benefits
• Paid volunteer days
• The list goes on!

Applications will be accepted until 11/08/2026.

Equal Opportunity Employer:

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail].

About Us:

CARFAX Canada, a part of Mobility Global (NYSE: MBGL), is Canada’s definitive source of automotive information, delivering vehicle history, valuation and service solutions. Drawing on billions of data records from thousands of sources, its products enable used vehicle buyers, sellers and vehicle service providers to make informed decisions. CARFAX Canada is dedicated to transparency and is trusted to provide vehicle history, valuation and service information to dealerships, vehicle manufacturers, consumers, service shops, major auctions, governments, insurance providers and police agencies. CARFAX‘s Canadian headquarters in London, Ontario is consistently recognized as a top employer and business. Find out more at www.carfax.ca and connect with us on Instagram, Facebook and LinkedIn. Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily.

Objective – Guided by facts, driven by results.

Transparent – Clarity through open and honest communication.

Customer advocate – Putting the customer at the center of everything we do.

Solutions oriented – Turning challenges into opportunities.

Integrity – Where honesty meets action.