Manager, Revenue Operations

Q4 Inc; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Manager of Revenue Operations to enhance sales processes and drive efficiency. This role is pivotal in maintaining sales operations, providing actionable analytics, and optimizing systems for revenue growth. The ideal candidate will collaborate across departments, ensuring data accuracy and effective communication. Join a dynamic team where your contributions will significantly impact the company's growth and success. If you are passionate about operational excellence and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• 3+ years in Revenue, Sales, or Business Operations roles.
• Strong understanding of sales operations and process improvement.
• Excellent communication and analytical skills.

Responsibilities

• Support sales and renewals operations initiatives.
• Maintain data integrity across sales processes.
• Collaborate with Finance, Sales, and Marketing teams.

Skills

Data Analysis

Sales Operations

Project Execution

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Tools

Salesforce

CPQ

Google Workspace

Salesloft

Outreach

ChiliPiper

MetaBase

Job description

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

As the Manager, Revenue Operations, you will play a critical role within the Revenue and Business Operations Team, supporting initiatives that maximize the productivity and efficiency of Q4’s GTM motions. Your primary focus will be on maintaining and improving sales processes (including renewals), providing actionable data analytics for performance management, and supporting operational improvements across people, processes, systems, and data to help drive ARR growth. You will work closely with sales leadership and cross-functional teams to ensure data-driven decision-making and operational effectiveness, as this role is in the Finance team it services broad GTM requirements across Q4.

What you'll do

Operational Execution & Support:

• Support the execution of sales and renewals operations initiatives in alignment with business objectives and revenue targets.
• Maintain and improve scalable sales and renewals processes and workflows to drive efficiency and effectiveness.
• Support sales and renewal velocity by ensuring quotes are delivered to client in a timely manner, unblocking any Salesforce CPQ quoting issues.
• Support pipeline management, forecasting processes, and sales performance management.

Data Analytics & Performance Management:

• Maintain a framework for measuring GTM performance through key metrics and KPIs - you ensure all key dashboards are accurate at all times and are maniacal about data accuracy, constantly reviewing them for errors.
• Analyze sales practices and performance data to identify trends, opportunities, and areas for improvement.
• Develop and deliver data visualizations and analyses to communicate insights and drive business decisions.
• Support commission reporting and collaborate with Finance on commission calculations and payouts.

Systems & Process Optimization:

• Support the management and optimization of sales technology platforms, including Salesforce, CPQ, Salesloft, Outreach, Kubaru, ChiliPiper, and other related systems.
• Maintain data integrity across key sales processes, including accurate stage progression, ARR attribution, contact routing, and territory alignment.
• Assist with territory assignments for global sales teams, ensuring accurate routing and reporting.
• Manage lead routing updates and adjustments in Salesforce as changes occur within the sales organization.
• Support and maintain round robin automation logic for lead and account assignment workflows.
• Govern enablement, workflow rules, and automation standards across systems like Outreach and ChiliPiper to support user adoption and operational consistency.
• Provide CSM support, including managing CSAT survey uploads and Outreach campaigns.
• Support automated processes to incorporate third-party and publicly available (S-1 filings, IPOs, etc) data into Sales & Marketing workflows to identify actionable opportunities
• Support process automation and improvement projects, collaborating across departments to enhance the lead-to-opportunity and customer journey workflows.
• Monitor integrations and maintain alignment across cross-functional teams (Sales, Marketing, IT, Finance, HR, Customer Success).

Cross-Functional Collaboration & Communication:

• Act as an operational point of contact between Finance, Sales, Marketing and Client Success.
• Collaborate with other sales operations team members to share best practices and drive continuous improvement.
• Support change management efforts within the Q4’s revenue generating and client facing teams, ensuring adoption of new tools and processes.
• Act as a strategic liaison between business teams (Finance, Sales, Marketing, Client Success) and delivery teams, gathering feedback, defining requirements, and ensuring solutions are built, tested, and refined to fully resolve the issues or goals identified.

Qualifications

• 3+ years of experience in Revenue, Sales, or Business Operations roles, with demonstrated success in operational support and project execution.
• Strong understanding of sales operations practices, including process improvement, data analysis, and systems management.
• Proficient in Salesforce, CPQ, Google Workspace, Salesloft, Outreach, Kubaru, ChiliPiper, MetaBase, and other sales technology platforms.
• Strong analytical and problem-solving skills with a keen attention to detail.
• High proficiency in GSheets/Excel for organizing and analyzing data.
• Excellent communication skills, with the ability to present information clearly to different audiences.
• Collaborative and adaptable, thriving in dynamic, fast-paced environments.
• Experience supporting Salesforce and Salesloft user groups and processes.