Manager, Revenue Operations

illumin; Toronto; Hybrid; CAD 130,000 - 150,000; Full time

Job summary

illumin in Toronto is seeking a Manager, Revenue Operations to drive operational excellence across our revenue organization. You will partner with the COO and Sales leadership to optimize forecasting, reporting, and territory planning, building scalable processes that enable growth.

You will own Salesforce and related revenue technologies, translating business needs into practical workflows while collaborating with Sales, Finance, Marketing, Customer Success, and Technology teams.

Qualifications

• Revenue Operations experience in SaaS/AdTech environments.
• Proactive mindset with ability to identify trends and opportunities.
• Strong process and systems expertise, especially CRM and forecasting.
• Analytical, data-driven with ability to turn metrics into actions.
• Ownership mindset in a fast-moving, autonomous setting.

Responsibilities

• Partner with leadership to improve revenue performance.
• Bring structure and scalability to revenue operations.
• Own the systems, processes, and reporting for the revenue organization.
• Drive execution with continuous improvement across the revenue organization.

Skills

Revenue Operations experience

Proactive mindset

Process & systems expertise

Analytical & commercial acumen

Ownership & adaptability

Tools

Salesforce

Job description

Who we need

Reporting to the COO, we are hiring a Manager, Revenue Operations to drive operational excellence across our revenue organization. You will be the strategic partner behind our sales performance, responsible for ensuring that processes, systems, reporting, forecasting, and planning activities enable sustainable growth. You will work closely with Sales leadership, Finance, Marketing, Customer Success, and Technology teams to create structure, visibility, and scalability across the revenue engine.

This is a hybrid opportunity, working three days per week on-site in our downtown Toronto office. Our headquarters are located within minutes of St. Andrew and Union subway stations.

What's in it for you

Impact and visibility. This is an opportunity to play a critical role in how illumin grows and scales. You will work directly with the COO and Sales leadership to improve the systems, processes, and insights that drive revenue performance across the organization. Your recommendations will influence decisions around forecasting, territory planning, compensation, reporting, and operational strategy, giving you visibility into the business beyond a traditional Revenue Operations role.

The opportunity to build and improve. We are looking for someone who enjoys identifying opportunities, challenging the status quo, and creating better ways of working. You will have the autonomy to evaluate existing processes, uncover inefficiencies, and introduce improvements that increase visibility, adoption, and operational effectiveness. You will have the opportunity to shape how Revenue Operations evolves as the organization grows.

Strategic exposure and growth. This role sits at the intersection of Sales, Finance, Marketing, Customer Success, and Technology, providing broad exposure to how a growing AdTech business operates. You will partner with leaders across functions to solve complex challenges, influence decision-making, and drive initiatives from idea through execution. Whether your long-term path is senior Revenue Operations leadership, Business Operations, or broader operational leadership, this role offers the opportunity to expand your scope, strengthen your commercial acumen, and make a measurable impact across the organization.

How you will make an impact:

• Partner with leadership to improve revenue performance. You will work closely with the COO and Sales leaders to understand business objectives, identify operational challenges, and recommend improvements that support growth. By analyzing performance data, forecasting trends, and monitoring key metrics, you will help ensure leaders have the insights needed to make informed decisions.
• Bring structure and scalability to revenue operations. You will evaluate existing processes across the revenue lifecycle, identify opportunities to improve efficiency and adoption, and help create the frameworks that support a growing organization. Working cross-functionally with Sales, Marketing, Customer Success, Finance, and Technology teams, you will translate business needs into practical, scalable operational solutions.
• Own the systems, processes, and reporting that support the revenue organization. You will serve as the business owner for Salesforce and related revenue technologies, ensuring they effectively support sales processes and decision-making. While you will not be responsible for building every workflow or automation yourself, you will define requirements, recommend process improvements, and partner with technical resources to implement solutions that improve visibility, consistency, and operational effectiveness.
• Drive execution while continuously improving how the business operates. This is a hands‑on role where you will balance day‑to‑day operational responsibilities with longer‑term improvement initiatives. You will proactively identify gaps, investigate challenges, introduce best practices, and help build a culture of accountability, data‑driven decision‑making, and continuous improvement across the revenue organization.

What you bring:

• The Revenue Operations experience. You have experience in Revenue Operations, Sales Operations, Business Operations, or a similar function within a SaaS, AdTech, MarTech, technology, or data‑driven environment. You understand the systems, processes, metrics, and reporting that support revenue growth and can confidently partner with sales leaders to improve performance and drive results.
• The proactive mindset. You do not wait for problems to surface before taking action. You naturally look for trends, inefficiencies, risks, and opportunities, bringing forward ideas and recommendations that improve how the business operates. You are curious, resourceful, and motivated by finding better ways to solve problems.
• The process and systems expertise. You have strong experience working with Salesforce and understand how CRM systems support forecasting, pipeline management, reporting, territory planning, and sales execution. You can translate business needs into scalable processes and workflows, defining requirements and partnering with technical resources to implement solutions that improve efficiency and adoption.
• The analytical and commercial acumen. You are comfortable working with data and know how to turn information into actionable insights. You can connect operational metrics to business outcomes, helping leaders make informed decisions around performance, productivity, and growth.
• The ownership and adaptability. You are comfortable operating in a fast‑moving environment where priorities evolve and there is not always a predefined roadmap. You take ownership, work independently, and balance strategic thinking with a willingness to roll up your sleeves and execute. You enjoy building, improving, and creating structure as a business grows.

Compensation

At illumin, we believe compensation should be transparent, fair, and reflective of both experience and impact. The base salary range for this role is $130,000 - $150,000 plus bonus.

Compensation is determined based on skills, experience, and the scope and complexity of the role. We value open conversations about compensation and are happy to discuss our approach at any stage of the hiring process.

What else should you know about us?

We are undergoing a transformative shift. We are embracing change and the opportunities that come with it, empowering every illumineer to innovate, experiment, and bring forward new ideas. Whether accessing new technology, restructuring workflows, or expanding your team, you will have full support if you can make the business case.

We are a broad and diverse team, but we all share a passion for success, a drive to do more, and a love of creating connections. We hire for talent and commitment and provide the guidelines and guidance to elevate skills, knowledge, and abilities across all areas. This is a place where proven methods meet bold ideas, offering opportunities to grow personally and professionally.

illumin is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas.

We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations at any stage of the interview process, please email us at [e-mail].

What you can expect from our interview process:

• A virtual interview with a Talent Advisor will discuss your interest in the role and background. The conversation will be recorded using BrightHire, an AI‑powered video interview tool. More details will be shared when you are invited to interview.
• An in‑person interview with the COO focused on your experience supporting revenue organizations, improving processes, leveraging data to drive decision‑making, and partnering with business leaders to improve performance. You will also have the opportunity to learn more about the team, the organization, and the priorities for the role.
• A final interview with the COO and a Sales leader focused on your approach to Revenue Operations, forecasting, reporting, process improvement, Salesforce, and cross‑functional partnership. The discussion will explore how you identify opportunities, solve operational challenges, and support business growth through data, systems, and process optimization.