Manager, Residential Inbound Sales

Spectrum; Riverview; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Sales Manager to lead a team in a fast-paced call center environment. This role is pivotal in coaching Sales Supervisors, developing innovative sales strategies, and ensuring the team meets ambitious sales targets. You will play a key role in enhancing the customer experience while driving revenue growth. If you thrive in dynamic settings and have a proven track record in sales management, this opportunity offers a chance to make a significant impact in a growing organization. Join a team that values your expertise and dedication to excellence.

Qualifications

• 5+ years in Call Center Management with strong sales coaching experience.
• Ability to work in a pay-for-performance environment.

Responsibilities

• Coach and develop a team of Sales Supervisors in a dynamic environment.
• Monitor sales performance and ensure quality standards are met.

Skills

Sales Coaching

Team Motivation

Customer Experience Enhancement

Sales Strategy Development

Complaint Handling

Communication Skills

Education

Bachelor’s Degree

Job description

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
• Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquiries within a timely period.
• Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Knowledge of cable and telecommunications products and services
• Ability to work variable hours
• Ability to work a five-day work week which must include one weekend day

Required Education

Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years

Call Center Management Experience - 5+

Call Center Sales Manager experience - 1

WORKING CONDITIONS

Office environment