Manager, Regulatory Operations

GSK; Mississauga; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager for Regulatory Operations to oversee strategic management and system improvements. This role is pivotal in enhancing operational efficiency and data integrity while supporting global regulatory operations. The successful candidate will lead business engagement in projects, coordinate with IT, and drive innovation aligned with regulatory strategies. Join a forward-thinking company that values collaboration and offers a hybrid work model, competitive rewards, and opportunities for professional growth in a supportive community.

Benefits

Career growth opportunities

Hybrid work model

Company car

Insurance

Pension

Private healthcare

Wellness benefits

Development opportunities

Training

Supportive community

Qualifications

• Experience managing system ownership in regulated environments.
• Fluent in English with strong communication skills.

Responsibilities

• Provide operational support for Regulatory Systems & Processes.
• Monitor system activity for quality issues and improvements.

Skills

Leadership in Business Change Teams

Business analysis skills

Communication and influencing skills

Customer-focused service orientation

Self-management and prioritization

Education

Master’s degree in Computer Science

Master’s degree in IT

Master’s degree in Science

Tools

Veeva Vaults

PowerBI

SharePoint

Job description

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Site Names: Poznan Grunwaldzka, Mexico City Torre Mitikah, Mississauga Milverton Drive

Posted Date: Mar 13 2025

Role Description: This role serves as the Business System Owner (BSO) at GSK for User Access Management (UAM) and X-Vault platform, overseeing strategic management and system improvements to support global regulatory operations, compliance, and business objectives. The BSO fosters collaboration, drives innovation, and aligns systems with GSK’s regulatory strategy, enhancing operational efficiency, data integrity, and reporting to support GSK’s mission.

Locations: Poland (Poznan), Mexico City, Canada (Milverton)

Key Responsibilities:

1. Provide operational support and strategic direction for Regulatory Systems & Processes.
2. Define system procedures, including reports, and manage change control processes.
3. Monitor system activity to identify quality issues or improvement opportunities.
4. Lead support for regulatory systems used globally for regulatory activities.
5. Act as the Single Point of Contact (SPOC) for project issues and resolutions.
6. Manage business, project, and support challenges globally.
7. Coordinate with IT and Business System Owners for solutions delivery.
8. Develop project proposals and business cases.
9. Lead business engagement in projects with IT and Business Teams.

Qualifications:

• Master’s degree in Computer Science, IT, Science, or related technical field.
• Experience supporting critical regulatory systems in a global environment.
• Leadership in Business Change Teams delivering IT solutions.
• Experience managing system ownership, change control, and lifecycle management in regulated environments.
• Business analysis skills and external driver awareness.
• Fluent in English and local language communication skills.
• Project management and multi-site activity oversight.
• Strong communication and influencing skills.
• Self-management and prioritization abilities.
• Customer-focused service orientation.
• Teamwork with leadership confidence.
• Understanding of IT lifecycle, processes, and quality management.
• Experience with Veeva Vaults, PowerBI, SharePoint preferred.

Benefits:

• Career growth at a leading global healthcare company.
• Hybrid work model (2-3 days in-office).
• Competitive reward package, company car, insurance, pension, private healthcare, and wellness benefits.
• Development opportunities, training, and a supportive community.

Inclusion: GSK encourages applicants with adjustments needs to contact our Recruitment Team at [e-mail].

About GSK: GSK is a global biopharma company committed to uniting science, technology, and talent to improve health worldwide. We focus on vaccines, medicines, and science-driven innovation in key therapeutic areas, fostering a diverse and inclusive environment where employees thrive.