Manager, Regulatory Compliance Management Oversight

Sun Life; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Regulatory Compliance Manager to oversee adherence to regulatory requirements and support compliance programs. This role requires a minimum of 5 years' experience in regulatory compliance, risk management, and a strong understanding of audit principles. The ideal candidate will excel in stakeholder engagement and possess exceptional communication skills. This position offers a flexible benefits package and opportunities for career development.

Benefits

Flexible benefits

Diverse career paths

Recognition as a Best Workplace

Qualifications

• Experience in audit, regulatory compliance, or risk and controls within financial services.
• Knowledge of auditing principles, especially in Compliance Testing or Audit contexts.
• Strong documentation and commentary writing skills.

Responsibilities

• Maintain an RCM quality assurance program assessing conformity.
• Support development of RCM data quality metrics.
• Collaborate with stakeholders to ensure the QA program aligns with regulatory expectations.

Skills

Regulatory compliance

Risk management

Communication skills

Problem-solving

Stakeholder engagement

Education

5+ years experience in regulatory compliance

Tools

GRC tools

Archer

Job description

Job Description

Reporting to the Director, Regulatory Compliance Management Oversight, Enterprise Compliance Governance (EC), this role is responsible for executing Sun Life’s RCM Oversight program. It ensures the organization’s adherence to regulatory requirements, including OSFI E-13 guidance, and supports local RCM testing programs with an effective Monitoring and Testing (M&T) framework.

You will collaborate with Global Compliance Program Leads, Senior Compliance Officers, Legal, Risk, Audit, and Risk & Governance teams to oversee M&T activities. These activities provide assurance to the Chief Compliance Officer (CCO) regarding controls that mitigate regulatory risk. Your focus on continuous improvement will help ensure that second line testing practices are risk-based and compliant, supporting the development of a framework to identify regulatory issues and opportunities.

You will also support the development, implementation, and reporting of health measures and quality metrics to provide confidence to the Global Compliance Leadership Team that the RCM program operates effectively. You will leverage RCM methodologies and advanced monitoring tools to report on RCM Quality KPIs, especially data quality metrics from our Governance, Risk, and Compliance (GRC) tool. Your efforts will inform the CCO’s quarterly opinion.

You should have experience in financial services, with a strong understanding of regulatory requirements impacting large organizations like Sun Life. You excel in leading transformational initiatives, adopting a risk-based approach to standardization and outcomes. As part of the Global Compliance Operations (GCO) team, you will demonstrate high standards, integrity, leadership, and alignment with Sun Life’s values and principles.

What will you do?

1. Maintain an RCM quality assurance program assessing conformity with Sun Life’s global RCM methodology, guidance, and systems.
2. Support development and maintenance of RCM data quality metrics and reporting to inform operational effectiveness.
3. Collaborate with stakeholders to ensure the quality assurance program aligns with regulatory expectations and accurately reflects local program effectiveness.
4. Lead the development, rollout, and maintenance of effective Monitoring and Testing program elements, ensuring consistency and local appropriateness.
5. Support the development and quality assurance of Second Line of Defence (2LoD) M&T activities and enhance the maturity of First Line of Defence (1LoD) monitoring activities.
6. Assist in planning, developing, and executing the Enterprise-wide Annual M&T Plan.
7. Provide insights on patterns, trends, and regulator focus to improve testing programs.
8. Contribute to CCO Quarterly Board Reporting with aggregated M&T data on control effectiveness.
9. Work with the Enterprise Compliance Technology & Analytics team to expand analytics use in M&T activities and program assurance.
10. Support GRC Tool workflows, processes, and guidance development in collaboration with the Technology & Analytics team.
11. Partner with Internal Audit and Risk teams to identify testing and control integration opportunities.
12. Engage with industry forums for insights and benchmarking.
13. Lead and participate in compliance projects and initiatives as needed.
14. Maintain a high-performing, inclusive environment through effective hiring, development, and leadership.
15. Empower employees to demonstrate BOLDER principles: Bias for action, Openness, Learning, Driving outcomes, Empowerment, and Resilience.

What do you need to succeed?

• Minimum of 5 years of experience in audit, regulatory compliance, or risk and controls within financial services, including insurance, wealth, and asset management.
• Knowledge of auditing principles and best practices, especially in Compliance Testing or Audit contexts, with strong planning and organizational skills.
• Experience with quality assurance reviews in risk management or compliance.
• Knowledge of Regulatory Compliance Management components and linkages, including Monitoring & Testing.
• Strong documentation and commentary writing skills.
• Experience in an OSFI-regulated environment (OSFI E-13) and understanding of the three lines of defence model.
• Self-motivated, proactive, with strong problem-solving skills to prioritize in a fast-paced environment.
• Excellent relationship management, negotiation, and influencing skills with internal stakeholders.
• Strong communication skills, both verbal and written, with senior management.
• Understanding of GRC tools; experience with Archer is an asset.

What's in it for you?

• Opportunity for diverse career paths with great networking potential.
• Flexible benefits from day one tailored to you and your family.
• Inclusive environment supporting your full potential.
• Recognition as a 2024 Best Workplace in Ontario by Great Place to Work Canada.
• Canada Order of Excellence for Mental Health at Work from Excellence Canada.