Manager, Registrations and Licensing, Business Governance and Controls

Sun Life Financial; Toronto; Hybrid; CAD 78,000 - 128,000; Full time

Job summary

A leading financial services company in Canada seeks a Manager for Registrations and Licensing to drive compliance and oversee a team. This role requires expertise in regulatory requirements and a passion for enhancing operational efficiency, with the opportunity to significantly impact client experiences.

Benefits

Flexible Benefits

Pension, stock, and savings programs

Qualifications

• 5-10 years of financial services experience, preferably in wealth and insurance.
• Knowledge of relevant securities and insurance rules.
• Experience managing and developing diverse teams.

Responsibilities

• Lead a team of up to 10 Registration and Licensing Associates.
• Be the first escalation point for complex registration issues.
• Build relationships with regulators and manage compliance.

Skills

Strong communication skills

People leadership

Innovative mindset

Education

University degree (Business)

College certificate

Job description

Manager, Registrations and Licensing, Business Governance and Controls page is loaded

Manager, Registrations and Licensing, Business Governance and Controls

Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted Yesterday job requisition id JR00112463

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director, Registrations and Licensing, Business Governance and Controls (BG&C), the Manager, Registrations and Licensing will play a critical role in driving larger scale changes to enable an effective and efficient registration and licensing operation that meets regulatory requirements and expectations, aligns with Sun Life Canada’s risk-balanced culture of compliance while delivering on a positive advisor-centric experience.

You will bring an innovative and strategic mindset with deep wealth and/or insurance registrations expertise, enjoy building and enhancing programs and processes and have a passion and experience in leading high performing teams.

What will you do?

• Lead a team of up to 10 Registration and Licensing Associates (RLAs) in executing day-to-day registration and licensing applications, filings and submissions.
• Be the first escalation point for RLAs by providing well informed direction, advice and support on the day-to-day registration and licensing related issues, situations, questions and other matters which may be serious, complex or unique that cannot be handled independently by the RLAs
• Escalate any unresolved issues on a timely basis to the Director, Registration & Licensing and Compliance, as applicable
• Keep current on regulatory changes and/or requirements and as required, lead and/or support projects that implement those changes across the organization
• Build and maintain strong relationships with regulators and other relevant business and industry groups, as well as internal partners including District Managers and Regional Vice-Presidents, Compliance, and other key partners.
• Collaborate with the management team in creating and maintaining current operational documentation for day-to-day functioning of the department. Ensure documentation follows regulatory and audit requirements

What do you need to succeed?

• Be the Registrations subject matter expert, ensuring that the team’s work is compliant and meets all regulatory requirements and industry expectations.
• Manage resource allocations, hiring, evaluating and training staff
• Establish and maintain relationships with regulatory and business and control partners to facilitate problem solving and initiate improvements in processes
• Attract, retain and develop talent
• ’Maintain and enhance controls for contracting and licensing/registration processes and support internal and external audit processes
• Provide guidance and decisions on complex and exception situations as well as subject matter expertise on projects requiring registration & licensing expertise

What will be nice to have:

• University degree (Business) or College certificate
• 5-10 years financial services experience, preferably in the wealth and insurance space
• Knowledge and understanding of the relevant securities and insurance rules, regulations, by-laws, policies and procedures surrounding the licensing, renewal and fee requirements of securities and insurance advisors/agents
• Knowledge of the National Registration Database (NRD)
• Strong communication skills

• Strong people leadership skills to manage and develop a diverse team of independent contributors
• Strong written and verbal communication skills

What’s in it for you?

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work Canada
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail] .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Business Analysis - Process

Posting End Date:

26/06/2025

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At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.