Manager, Real Estate Services-Toronto

Rogers Communications, Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Salary & bonus

Health benefits

Pension plan

Stock options

Employee discounts

Volunteer time off

Wellness programs

Employee assistance

Job summary

Rogers Communications, Inc. in Toronto, ON is seeking a Manager, Real Estate Services to oversee the FM portion of the outsourcing arrangement for assigned sites. You will ensure performance against SLAs, tenant satisfaction, and service quality, based in Toronto and located at 333 Bloor Street East.

The role reports to the Sr. Manager East Region and includes coordinating BGIS, Rogers CRE objectives, and regional reviews. Full-time onsite work with travel up to 10% is expected.

Qualifications

• 7–10 years in Facilities or Property Management.
• Strong communication and relationship-building skills.
• Knowledge of Electrical and Mechanical systems.
• Proficient in MS Office and SharePoint.
• Valid driver’s license required.

Responsibilities

• Oversee FM SOW execution for assigned sites with BGIS.
• Coordinate stakeholder communications and performance reviews.
• Ensure alignment of BGIS and Rogers CRE objectives.
• Lead regional operations reviews and KPI reporting.
• Support project planning and regional client relations.

Skills

Communication

Analytical skills

Problem solving

MS Office

SharePoint

Interpersonal skills

Organizational skills

Teamwork

Education

BOMA Designation (RPA/FMA) preferred

Tools

MS Office Suite

SharePoint

Job description

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We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

Reporting to the Sr. Manager East Region - Real Estate Services, the Manager, Real Estate Services (based in Toronto) is accountable for the end-to-end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. This includes but is not limited to the measurement of performance against financial targets and service level agreements (SLAs) ensuring tenant communication and satisfaction, and ensuring consistent, high-quality service delivery.

What you'll do:

• Provide oversight and relationship role for Rogers in the assigned sites - oversee BGIS execution of FM SOW - in and out of scope
• Act as the primary liaison for building issues for assigned sites between Rogers and the Business Units. Manage ongoing communication with all stakeholders about performance satisfaction, emergencies, and escalations.
• Ensure service provider's objectives align with Rogers CRE objectives as defined in the assigned sites.
• Meet regionally as defined in the service agreement:
• Monthly/quarterly/annual operations review for the region with the appropriate CRE and BGIS team. The goal is to formally document and review FM operations and financial activities including FM KPI's.
• Weekly one-on-ones with BGIS counterpart to discuss any challenges or roadblocks
• Support Rogers Project Management team in project planning, delivery and execution for the region
• Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives - regional primary point of contact with Rogers BU stakeholders.
• Support the CRE and BGIS team to ensure that the Business Continuity Plan (BCP) is effective and tested in order to meet the demand should it be invoked.
• Support the tenant request process in the region which will be initiated through the Facilities Service Centre. This is outside the GMAX outsourcing agreement.
• Support the Performance Management team with respect to performance enhancements and performance of SLA's as defined for the region.
• Support the Environmental and Sustainability team ensuring that FHA / fire & life safety compliance for areas not outsourced as well as the oversight of BGIS where it has been outsourced
• Recoverable insurance costs - process with BGIS and Rogers finance / risk / insurance for assigned sites.
• Advise/consult for annual OPEX and CAPEX budgets as required for assigned sites.
• Review and submit for approval and implement any FM related contract change orders for the assigned sites.
• Ambassador all BGIS cost saving initiatives for assigned sites.
• Mentor and guide direct reports toward shared goals.

What you bring:

• BOMA Designation RPA or FMA is preferred
• Minimum 7-10 years of experience in Facilities or Property Management
• Excellent written and oral communication skills
• Analytical and problem solving/troubleshooting skills
• A sound understanding of Electrical & Mechanical systems is essential
• Very proficient in MS Office suite and SharePoint
• Excellent interpersonal and relationship-building skills
• Solid organizational skills, with an attention to detail and the ability to be flexible and adaptable to a changing environment to provide results
• Good work ethic, with the ability to work both independently and with teams
• Must have a valid driver's license in order to use a company fleet vehicle.

A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Self-driven career development programs
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
• Employee & Family Assistance Program
• Cognitive Behavioural Therapy (CBT)
• Low or no-cost fitness membership
• Our commitment to diversity:
• An inclusive and diverse workplace where you can bring your whole self to work.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, an interview with Hiring Manager. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

• Schedule: Full time
• Shift: Day
• Length of Contract: No Selection
• Work Location: 333 Bloor Street East (012), Toronto, ON
• Travel Requirements: Up to 10%
• Background Check(s) Required: Criminal Record and Credit Check
• Posting Category/Function: Real Estate / Facilities & Property Management
• Requisition ID: 344560

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate

Location: Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

available for full-time and part-time permanent employees, some restrictions apply