Manager Reactivation Care Centre - RCC

Socket.dev; Dundas; On-site; CAD 91,000 - 106,000; Full time

Benefits offered by this job

Job summary

Socket.dev seeks a Manager reporting to the Clinical Program Director to oversee the 24/7 clinical and business operations of the Reactivation Care Centre, planning, implementing, coordinating and evaluating quality, risk and operational efficiency.

The role collaborates with clinical and nursing staff, program managers, directors, physicians and external partners to ensure staff work within their professional scope and deliver high-quality patient care that aligns with strategic plans.

Qualifications

• Undergraduate Degree in a related discipline required.
• Master's Degree in a related discipline preferred.
• Regulated Health Professional within a related discipline and a member in good standing with the Regulated Health Professional College and Provincial Professional Association.
• 3-5 years provide practical and related experience and/or 1+ year on the job training required.
• Experience in an academic health science centre
• Progressive leadership or management experience in a healthcare organization
• Demonstrated continued education in Leadership, Budgeting, Performance Management, Labour Relations, Coaching, Team Building, Research Skills, Teaching Skills

Responsibilities

• Articulates the performance expectations of all direct reports.
• Determines staffing requirements and manages recruitment, selection, retention and termination within budget.
• Allocates staffing resources.
• Coordinates activities by scheduling work assignments and directing the work of direct reports.
• Collaborates with other Managers to identify staffing requirements and performance expectations for health professional staff.
• Develops and updates position descriptions for all staff.
• Establishes goals with employees and identifies development requirements.
• Develops and implements training programs as needed.
• Develops, mentors and coaches staff to maximize potential.
• Fosters effective employee and labour relations and ensures policies are followed.
• Supports staff in problem solving and decision-making.
• Leads change and quality improvement initiatives within programs.

Skills

Leadership

Staff management

Education

Undergraduate Degree in a related discipline

Master's Degree in a related discipline

Regulated Health Professional in a related discipline and licensed

Job description

Position Details

Job Number: JR01587

Department: Post Acute Care and Community Partnerships

Job Type: Regular, Full time

Work Environment: In-Person

Contract Duration: 0 months

Number of Positions: 1

Hourly Rate (Min / Max): $66.3304 - $76.8955

Schedule

Work Days: Monday to Friday

Time of Day: Days

Shift: Hours - 7.5

Shift Start: (If applicable)

Reason for Posting

Posting is for a new role

Application Dates

Opening Date: 2026-08-11

Closing Date: 2026-08-18

Job Description

Position Summary: Reporting to the Clinical Program Director, the Manager is responsible for the 24/7 overall clinical and business operations of the Reactivation Care Centre. This includes planning, implementing, coordinating and evaluating quality, risk and operational efficiency. The Manager collaborates with internal stakeholders including Clinical and Nurse, Department and Program Managers, Clinical and Department Directors, Professional Practice Leaders/Advisors, Head of Service, Physicians, other interprofessional healthcare team members, and external partners. The Manager ensures that the nursing staff within the program function within their professional scope of practice as defined by their regulatory body and professional association and perform at an optimal level to meet program and corporate strategic plans, and all unregulated staff meet accountabilities as per their job descriptions.

Qualifications

• Undergraduate Degree in a related discipline required.
• Master's Degree in a related discipline preferred.
• Regulated Health Professional within a related discipline and a member in good standing with the Regulated Health Professional College and Provincial Professional Association.
• 3-5 years provide practical and related experience and/or 1+ year on the job training required.
• Experience in an academic health science centre
• Progressive leadership or management experience in a healthcare organization
• Demonstrated continued education in Leadership, Budgeting, Performance Management, Labour Relations, Coaching, Team Building, Research Skills, Teaching Skills

Responsibilities

• Articulates the performance expectations of all direct reports
• Determines the staffing requirements, including nursing skill mix and manages the recruitment, selection, retention and termination of all staff within the approved budget guidelines.
• Allocates use of available staffing resources
• Coordinates activities by scheduling work assignments, setting priorities , and directing the work of direct reports
• Schedules vacation and coverage
• Collaborates with other Managers to identify staffing requirements and performance expectations for health professional staff (non-direct reports)
• Develops and implements appropriate orientation programs for new staff
• Develops and updates position descriptions for all staff
• Establishes with employees goals and objectives and identifies staff development and training requirements
• Identifies sources and recommends appropriate external and /or develops internal programs to address staff development and training needs
• Develops, mentors and coaches staff to maximize potential
• Fosters and ensures effective employee and labour relations through knowledgeable interpretation and implementation of hospital policies and collective agreements
• Ensures effective strategies in managing staff retention and development, human rights and employment equity.
• Advocates for competitive and fair salaries and benefits to maximize quality of work life for staff
• Completes and authorizes appropriate Payroll and Human Resources documentation with timelines.
• Develops and implements communication strategy so staff are regularly informed of program and corporate issues
• Communicates and co-ordinates with the Clinical Program Director, and Human Resources and other departments as required
• Analyzes and documents Human Resources challenges and develops solutions to address these challenges
• Supports staff and provides guidance in problem solving, conflict management and decision making by ensuring administrative policies and procedures are followed.
• Acts as a coach, mentor and role model to team members and provides leadership to all staff by providing an environment where shared governance, empowerment and respect for diversity can grow.
• Manages the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with established SJHH standards.
• Monitors quality improvement outcomes on a regular basis; develops actions plans to address identified issues.
• Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.
• Initiates and leads change effectively within the programs by systematically evaluating the quality and effectiveness of nursing practice and nursing services
• Analyzes appropriate internal and external data and information to identify opportunities in collaboration with stakeholders for improving services and patient outcomes in accordance with MOH, Rehabilitative Care Alliance and Accreditation Canada standards
• Directs program practices and processes to ensure excellence in patient care delivery in accordance with MOH, Rehabilitative Care Alliance, Accreditation Canada and other legislative and regulatory standards.
• Reviews and revises policies and procedures that will ensure excellent delivery of clinical service and effective program operations.
• Supports staff in problem solving and decision-making by ensuring all policies and procedures are followed.
• Facilitates the use of feedback strategies to maintain and improve performance of team members
• Collaboratively ensures the excellence in patient care delivery and service delivery through continuous quality improvement processes that include planning, quality monitoring and risk management
• Collaboratively works with departments and services to ensure development and use of appropriate resources and supplies to measure and evaluate processes and outcomes.
• Collaboratively designs and implements methods and techniques to monitor, track and continuously improve the delivery of service.
• Responsible for monitoring and tracking process improvements relative to risk management and patient safety.
• Monitors and manages provincial databases that are specific to individual units or services.
• Monitors and manages SJHH performance against established targets
• Maintains familiarity with professional standards relevant to complex continuing care
• Develops the programs annual operating budget for the utilization of resources.
• Manage actual expenditures to ensure remains within approved budget guidelines
• Identifies and implements strategies to manage unfavorable variances
• Participates in the development of the operating plan in consultation with stakeholders such as support services and departments, physicians, staff, consumers and community partners.
• Utilizes allocated resources (staff, supplies, space and equipment) to achieve the programs and organization's vision, goals and service objectives
• Ensures procurement policies and procedures are followed.
• Coordinates and submits the capital and non-capital equipment purchases for the department.
• Submits and monitors the required statistical data in compliance with internal and external reporting requirements.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested cross-coverage for colleagues on leave/vacation.
• Leadership and participation in program, portfolio committees (steering and quality), task forces, special teams and initiatives.
• Participates in Manager on Call schedule
• Demonstrates and role models an awareness of and commitment to personal and professional development by seeking performance feedback from the Clinical Program Director, Managers, colleagues, interdisciplinary team members and participates in appropriate learning opportunities.
• Confers with the Clinical Program Director or delegate regarding performance review.

St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.