Manager, Ramp Operations - Full-Time (5304)

Cargojet; Richmond; On-site; CAD 90,000 - 120,000; Full time

Job summary

Cargojet is seeking a Manager, Ramp Operations to direct airport ground operations, including aircraft handling, cargo movement, and equipment maintenance. You will lead supervisors and staff, enforce safety/regulatory compliance, and coordinate with multiple teams to maintain high service standards for our customers.

You will oversee budgets, schedules, and contingencies while ensuring efficient ramp activities and adherence to company policies.

Qualifications

• High School Diploma; post-secondary aviation or management education is an asset.
• 3–5 years of management experience.
• Ability to lead, coach and motivate staff.
• Strong written and verbal communication skills.
• Strong knowledge of MS Office products.
• Organizational and time management skills.
• Ability to obtain RAIC and AVOP.
• Ability to multi-task in a fast-paced and noisy environment.
• Basic accounting/general math skills.
• Must possess a valid Driver’s License.
• Trained in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods and related Health & Safety courses.

Responsibilities

• Provide leadership, training, motivation and direction to all staff.
• Coach and develop employees, including performance management and training.
• Schedule and manage team shifts; recruit and select staff.
• Delegate supplier orders; conduct supplier audits.
• Oversee workplace Health & Safety matters and compliance.
• Create contingency plans for operational disruptions.
• Advise staff on abnormal freight movements and handling instructions.
• Prepare payroll timesheets; handle HR documents bi-weekly.
• Prepare and review station operation procedures.
• Coordinate with Airport Authority and other carriers for support.
• Prepare reports for Senior Management.
• Assist contract and non-contract customers to maintain service levels.
• Oversee contract suppliers and ensure policy compliance.
• Communicate with downline stations for resource availability.
• Inform management of volumes and delays.
• Manage loading/unloading plans and customer tender retrieval.
• Operate within budget parameters.
• Resolve day-to-day issues with a proactive, can-do attitude.

Skills

Leadership

Coaching

Communication

Problem solving

Resource management

Education

High school diploma

Aviation/Management post-secondary

Tools

MS Office

RAIC / AVOP

Job description

Job Summary

The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment maintenance, to ensure safe, efficient, and compliant operations. Key responsibilities include leading and coaching supervisors and staff, enforcing safety and regulatory compliance, coordinating with various teams, and managing budgets and equipment to maintain high service standards for our team and customers.

Job Duties And Responsibilities

• Provide leadership, training, motivation and direction to all staff.
• Coach and develop employees, including performance management, training, orientation and disciplinary action.
• Schedule & manage team member shifts; recruit & select employees.
• Delegate supplier orders and other tasks to staff; perform supplier audits.
• Participate, oversee and audit workplace Health & Safety matters.
• Create and implement contingency plans in the event of operational disruptions.
• Advise key staff of abnormal freight movements and special handling instructions.
• Complete and approve payroll timesheets on a bi-weekly basis; completion of Human Resources documents.
• Prepare, collect & review documentation and establish procedures specific to the station’s operation.
• Co-operate with Airport Authority and other carriers to ensure assistance when required.
• Prepare reports for Senior Management as required.
• Assist contract and non-contract customers in order to maintain customer service levels.
• Oversee all contract suppliers.
• Ensure compliance with all Cargojet policies and regulatory/legislative requirements.
• Communicate with down line stations to ensure available resources (ULDs, herc straps, etc.) are forwarded as needed.
• Communicate with customers in regards to daily volume.
• Co-ordinate daily plan in regards to loading/unloading customer tender/retrieval.
• Inform Local and National Management of nightly volumes and delays.
• Operate within budget parameters.
• Must be resourceful and have excellent problem-solving skills to resolve day-to-day issues with a “can do” attitude and multitask with a sense of urgency and dedication to the success of the operation.

Job Requirements And Qualifications

• High School Diploma; Post-Secondary education in an Aviation related or Management program would be an asset.
• 3-5 years of previous management experience.
• Ability to lead, coach and motivate staff.
• Strong written and verbal communication skills.
• Strong knowledge of all MS Office programs.
• Organizational and time management skills.
• Ability to obtain a Restricted Area Identity Card (RAIC), and AVOP
• Ability to multi-task in a fast paced and noisy environment.
• Basic accounting/general math skills.
• Must possess a valid Driver’s License.
• Ability to work with minimal supervision.
• Trained in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods and relevant Health & Safety courses.