Manager, Quick Service Operations

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Canucks Sports & Entertainment is seeking a Manager for Quick Service Operations to lead part-time team members and ensure exceptional hospitality and operational standards. The role involves overseeing sales reconciliations, maintaining beverage quality, and enhancing customer experiences at a high-volume sports venue. Ideal candidates will have strong leadership skills and a commitment to quality service.

Qualifications

• 3-5 years leadership experience in quick service hospitality.
• Experience in high volume sports and entertainment venue is an asset.
• Strong record of streamlining operations and improving service.

Responsibilities

• Oversee overall operations of Quick Service offerings.
• Ensure exceptional hospitality and food quality standards.
• Assist in hiring, training, and staffing of Quick Service team members.

Skills

Leadership

Customer Service

Problem Solving

Interpersonal Skills

Communication

Education

Bachelor’s degree in Business or Hospitality

Tools

Microsoft Office

Outlook

Job description

Position:Manager, Quick Service Operations

Department:Hospitality – Quick Service

Reports to:Director, Quick Service

Position Summary

The Manager, Quick Service Operations will provide leadership support to all part-time Quick Service (QS) team members and will oversee the overall operations of Quick Service offerings. This position is responsible for ensuring that exceptional hospitality is provided to our fans, alcoholic beverages are served safely, and food quality, safety, and operational standards are always maintained.

Essential Duties And Responsibilities

(Other duties may be assigned as required)

• Responsible for the accuracy and timeliness of nightly QS sales reconciliations and monthly inventory reporting
• Ensure product availability within Quick Service through internal restock systems
• Responsible for the safe service of alcoholic beverages and for maintaining beverage quality standards
• Ensure optimal ergonomic layouts for Quick Service locations for speed and efficiency
• Responsible for optimal layout as related to transactional efficiency for POS
• Ensure and maintain sanitation standards throughout for areas of responsibility
• Ensure food quality in presentation and production throughout all Quick Service locations
• Work with the Director to build, manage, and leverage client relationships
• Partner with culinary leadership to ensure high standards, cleanliness, and quality
• Recommend and implement cost controls when and wherever needed
• Ensure staffing levels are appropriate for projected levels of business within budget parameters
• Serve as an inspirational, committed, and responsible member of the company’s management team
• Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of Quick Service employees
• Assist in hiring, training, and staffing of all Quick Service team members
• Engage with arena guests, as well as team members to ensure exceptional hospitality is received at all times
  
  

Required Experience And Qualifications

• 3-5 years leadership experience in the quick service hospitality industry
• Bachelor’s degree or equivalent in Business or Hospitality, or a combination of education and experience
• Experience in a high volume sports and entertainment venue or related environment is an asset
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality food and beverage service
• Exceptional and engaging interpersonal skills
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty
• Excellent on-the-spot problem solving skills
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, fans, and partners
• Strong computer proficiency, including Microsoft Office and Outlook
• Flexibility to work evenings, weekends, and holidays
  
  

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.