Manager, Quality & Patient Safety

Nova Scotia Health; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Halifax seeks a Manager Quality and Patient Safety. The role involves oversight of the Quality and Patient Safety team, aimed at improving care experiences through leadership and quality initiatives. Candidates should have an undergraduate degree in health, a master's degree, and management experience in healthcare. The environment supports collaboration, equity, and care for diverse communities.

Benefits

Access to training and mentorship opportunities

Enhanced benefits and wellness programs

Qualifications

• Minimum five years in a clinical role plus two years management experience.
• In-depth knowledge of the healthcare environment/system.
• Ability to analyze statistical data and monitor quality indicators.

Responsibilities

• Provide leadership and oversight of Quality and Patient Safety team.
• Ensure systems are in place for optimal health care outcomes.
• Collaborate with teams on quality improvement initiatives.

Skills

Quality Assurance

Management Experience

Risk Analysis

Communication Skills

Project Management

Education

Undergraduate degree in a health discipline

Masters Degree in a related health field

Tools

Word processing software

Presentation software

Incident management software

Job description

Company : IWK Health

Req ID : 205107

Department / Program : Quality Patient Safety & Pt. Experience Quality Patient Safety and Patient Experience

Location : Halifax

Type of Employment : Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date : ASAP

Union Status : Management Management / Non Union Bargaining Unit

Compensation : $ 49.1307 - $ 65.28 / hour

Closing Date : (Applications are accepted until 23 : 59 Atlantic Time)

This is not a designated position however preference will be given to qualified candidates who self-identify as Indigenous Black / African Nova Scotians Persons of Colour Immigrants / Newcomers Persons with Disabilities and / or 2SLGBTQIA. Please self-identify on your application.

IWK Health is a respected academic health sciences centre located in Halifax Nova Scotia providing tertiary and primary care for two million children youth adults and families each year across the Atlantic region. We have a team of approximately 4000 employees physicians volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each others talent and celebrate our successes. We collaborate in modern facilities or virtually from home align our work to our values and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment and calling out discrimination as we work and provide care is important to us. We are located in Mikmaki the unceded and ancestral territory of the Mikmaq people. Working in Mikmaki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia and more than 50 historic African Nova Scotian communities who also have a long deep and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination but have more work to do to build that trust acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous Black / African Nova Scotians Persons of Colour Immigrants / Newcomers Persons with Disabilities 2SLGBTQIA to apply to support our goal for our workforce to be representative of the patients families and communities that we care for at all job levels.

The Opportunity

Quality and Patient Safety portfolio supports IWK Health in the achievement of excellent care experiences for our patients and families and promoting care and service that reflects the IWKs values and commitments. The IWK Health Centre provides sustainable safe and high-quality health care which is accessible people-centered promotes health and wellness and optimizes the health of Maritime Women Children and Youth. This is accomplished by provision of a variety of inpatient outpatient and community-based programs and services.

We are seeking a Manager Quality and Patient Safety to provide leadership and oversight of the operational and administrative activities of the Quality and Patient Safety team. The manager supports the Director Quality Patient Safety and Patient Experience in leading the development and implementation of quality improvement and patient safety and plans goals and objectives to support the delivery of integrated health programs and services. The position will work collaboratively to ensure there are structures systems and processes in place to enable the IWK to achieve the best outcomes in health care program and service delivery with a focus on quality improvement & patient safety.

The role establishes and maintains positive relationships with key local provincial and national representatives and health care partners to provide leadership regarding advancing patient safety and improving care for patients and families.

The Manager works collaboratively with leaders and teams to facilitate and support response to safety events work with teams to design implement and evaluate quality improvement initiatives develop education programs on quality and patient safety best practices & monitor and evaluate the performance of initiatives and make recommendations for ongoing improvements.

The Manager Quality & Patient Safety is accountable for directing the daily operations of the Quality & Patient Safety Team and management of the office budget.

The Manager Quality & Patient Safety provides leadership and oversight for Patient Safety Consultants SIMS Database Coordinator and Surgical Nurse Reviewers (NSQIP program).

Hours of Work

Monday-Friday 0800-1600 hrs

Your Qualifications

Undergraduate degree in a health discipline

Masters Degree in a related health field is required

Certified Health Executive is an asset

Minimum five (5) years in a clinical role plus two (2) years related management / leadership experience

Previous experience in a complex healthcare organization preferred.

Working knowledge of relevant governance national and provincial quality and patient safety standards principles tools and methods

Ability to analyze and interpret statistical data and monitor quality and performance indicators and benchmarks

In-depth knowledge of the health care environment / system

Superior oral and written communication skills organizational and presentation skills presenting in a meaningful manner specific to the target audience; application of word processing presentation software and incident management software required

Commitment to promoting a culture that supports quality patient safety practices and organizational excellence

Project & change management experience- competency in leading complex change

Human resource management experience

Superior organizational skills with demonstrated attention to detail to meet the demanding challenges in a timely fashion

Ability to deal with multiple complex issues manage multiple priorities

Ability to navigate sensitive and stressful situations with empathy and respect

Ability to work independently with minimal supervision

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview / testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management / Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions bargaining units or employment status are advised to seek clarification regarding their seniority benefits and vacation entitlement and / or usage prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I f you are an employee ofIWK Health please apply through the internal careers page to ensure you are flagged as an internal applicant.

Required Experience :

Manager

Key Skills

Quality Assurance,Construction Experience,Food Safety Experience,Management Experience,Root cause Analysis,Risk Analysis,OSHA,EPA,HACCP,Product Development,EHS,Manufacturing

Employment Type : Full-Time

Experience : years

Vacancy : 1