Manager, Quality Control and Tax

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

RBC is seeking a Payment Supervisor in Toronto responsible for overseeing payment instructions, tax preparation, and team management. This role requires strong leadership, extensive knowledge in pensions and tax legislation, and focuses on delivering accurate payment processing and compliance for corporate clients. Join a dynamic team that values support and career development.

Benefits

Opportunities for career development and progression

Comprehensive rewards including bonuses and flexible benefits

Hands-on experience in your role

Work with a supportive, close-knit team

Qualifications

• Knowledge of pensions required.
• In-depth knowledge of legislation and taxation.
• Excellent communication skills needed.

Responsibilities

• Process payment instructions and handle tax preparation for 800 corporate clients.
• Ensure accuracy of payments and compliance with legal requirements.
• Coordinate tax filings and lead a team to mitigate risks.

Skills

Leadership skills

Communication

Strategic thinking

Negotiation skills

Tax Administration

Risk Management

Education

University or postgraduate degree

Job description

Job Summary

Job Description

What is the opportunity?

In this role, you will be responsible for coaching and supervising direct reports. You will process payment instructions from corporate clients on two systems: the GPLUS system for BenPay and the Refund System. Additionally, you will handle tax preparation and filing for over 800 corporate clients.

What will you do?

• Ensure the accuracy of payments for over 500,000 clients based on instructions received, including highlighting necessary changes to monthly payroll processing.
• Guarantee accurate refund payments to over 6,000 clients based on received instructions.
• Comply with all legal requirements related to payment processing and tax remittance.
• Meet all deadlines for annual tax filings.
• Identify and mitigate potential risk areas within the team.
• Collaborate with the systems and technology team to implement system enhancements.
• Coordinate tax filings, including producing over 700,000 tax slips and managing over 1 billion dollars in taxes paid to government bodies.
• Deliver statements to corporate clients by agreed deadlines.
• Maintain and coordinate the Benefit Payments BCP.

What do you need to succeed?

Must-have

• Knowledge of pensions
• Leadership skills
• University or postgraduate degree and/or relevant work experience
• Excellent communication skills
• Strategic thinking and negotiation skills
• In-depth knowledge of legislation and taxation related to the role

What’s in it for you?

We thrive on challenges, innovative thinking, and collaboration to deliver trusted advice, helping clients thrive and communities prosper. We value support, growth, making a difference, and mutual success.

• Exposure to various business partners and stakeholders within Investor Services and other platforms
• Hands-on experience in your role
• Work with a supportive, dynamic, and close-knit team
• Opportunities for career development and progression
• Comprehensive rewards including bonuses and flexible benefits
• Competitive salary

Job Skills

Business, Business Process Improvements, Communication, Fact-Based Decision Making, Operational Performance Management, Risk Management, Organizing, Project Oversight, People Leadership, Problem Resolution, Quality Control, Service Delivery, Tax Administration, Time Management, Training

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-07-02

Application Deadline: 2025-07-16

Note: Applications will be accepted until 11:59 PM on the day prior to the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we promote an inclusive workplace with diverse perspectives, supporting employees to perform at their best, collaborate effectively, and grow professionally. We are committed to policies fostering respect, belonging, and opportunity for all.

Join our Talent Community

Stay informed about career opportunities at RBC. Sign up for updates on jobs, tips, and recruitment events at jobs.rbc.com.