Manager, Quality Assurance and Improvement Program

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial institution is seeking a Manager for its Quality Assurance and Improvement Program. This role involves supporting the operation of a global QAIP, conducting reviews, and ensuring compliance with necessary standards. The ideal candidate will have substantial internal audit experience, relevant educational background, and possess strong communication and analysis skills. Join a dynamic team that values collaboration and development opportunities.

Benefits

Comprehensive Total Rewards Program

Leadership development opportunities

Agile and high-performing team environment

Qualifications

• 5 to 7 years of general or specialist internal audit experience.
• Experience in quality assurance and internal audit preferred.
• Financial Risk Management related education or designations are a plus.

Responsibilities

• Perform assigned QA reviews and ensure QA Test Procedures are thoroughly followed.
• Review and validate QA results with senior management; support drafting QA reports.
• Identify actions to enhance work quality and address root causes of QA findings.

Skills

Communication

Detail-Oriented

Adaptability

Interpersonal Relationship Management

Education

Undergraduate degree in business/audit

Completed or working towards professional audit designation (CIA/CISA/CPA)

Job description

Manager, Quality Assurance and Improvement Program

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Job Summary

Support the operation of a Global Quality Assurance and Improvement Program (QAIP) through carrying out assigned reviews of engagements and performing assessments related to other activities across the CAE Group.

Job Summary

Support the operation of a Global Quality Assurance and Improvement Program (QAIP) through carrying out assigned reviews of engagements and performing assessments related to other activities across the CAE Group.

Job Description

What is the opportunity?

As a Manager, Quality Assurance and Improvement Program, you will support the operation of a Global Quality Assurance and Improvement Program (QAIP) through carrying out assigned reviews of engagements and performing assessments related to other activities across the CAE Group, in support of: a) Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable IIA Standards and Code of Ethics, ISACA and regulatory requirements; and b) Improvements, through emphasis on assessing effectiveness and efficiency of operations. The QAIP role covers CAE Group operations globally across all platforms, functions and RBC entities.

What will you do?

• Perform assigned QA reviews through adequate and consistent application of the Global QAIP Core Principles, Methodology and Processes.
• Ensure QA Test Procedures are performed adequately, work done is sufficiently documented, and results/ conclusions are identified to meet QA objectives. Ensure rationale for classification of findings and ratings are documented in QA workpapers.
• Review and validate QA results with senior management for the engagements reviewed, support/ draft QA reports including the QA conclusion/ ratings for the reviews performed. Ensure QA workpapers are completed timely and provided for review by Senior Manager/Director/Senior Director along with draft reports.
• Identify appropriate actions to enhance quality of work done, involving file corrections and/or other actions to address root causes giving rise to QA findings, including learning and methodology impacts and any process changes required.
• Ensure timely completion of QA reviews to ensure targets are achieved and ensure timely escalation of impediments to work completion.
• Maintain log of QA actions and ensure timely follow-up for completion of action plans agreed in QA reports. Verify completion of action plans to ensure identified root causes and risks are addressed. Compile summary stats and analysis of such actions, including identification of slipped actions, and trends, for production of quarterly QA reports.
• Develop and maintain QA work programs based on experience from QA reviews performed, changes to IIA Standards, IA Methodology and insights from regulatory reviews and expectations, support the development of appropriate QA testing plan and procedures.
  
  

What do you need to succeed?

Must-have:

• 5 to 7 years General or specialist internal audit experience (e.g. IT, Risk, Credit risk, Compliance, AML, Financial services)
• Undergraduate degree in business / audit
• Completed or working towards professional audit designation (CIA/ CISA/ CPA)
  
  

Nice to have:

• Quality Assurance experience in internal audit in financial institutions, IA methodology, learning and audit project.
• Experience in validation of regulatory issues.
• Financial Risk Management related education / designations.
  
  

What’s in it for you?

We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team
• The opportunity to interface with executives from many different parts of the organization
  
  

Job Skills

Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INTERNAL AUDIT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-07

Application Deadline:

2025-07-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Banking and Financial Services

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