Manager, Quality and Service Excellence_FT-Contract

LOFT Community Services; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading charitable organization in Ontario is seeking a Full-time Contract Manager for Quality and Service Excellence. This role focuses on enhancing client experiences through program evaluation and knowledge mobilization. The Manager will lead initiatives to demonstrate the impact of client care services while supporting a diverse team in a hybrid work environment.

Benefits

Professional development

Gym discounts

DEI training

Qualifications

• 2-3 years of experience in quality management or research.
• Experience managing large datasets and advanced statistical analysis skills.

Responsibilities

• Lead program evaluation and knowledge mobilization initiatives.
• Develop reports and analyses such as needs assessments.
• Facilitate knowledge mobilization via reports and presentations.

Skills

Communication

Leadership

Collaboration

Education

Graduate degree in psychology

Graduate degree in social work

Graduate degree in education

Tools

MS Office

Job description

Manager, Quality and Service Excellence_FT-Contract

LOFT Community Services is a dynamic charitable organization supporting individuals facing mental and physical health challenges, substance use issues, poverty, and homelessness. Serving 19,633 people annually and providing 1,861 supportive housing units last year, LOFT is a leading mental health service provider in Ontario and a recipient of the Nonprofit Employer of Choice Award.

LOFT is hiring a Full-time Contract Manager, Quality and Service Excellence to support its mission.

Job Summary

The Quality and Service Excellence team promotes evidence-based practices tailored to client needs, culture, and preferences, aiming to enhance client experiences and outcomes through measurement, evaluation, and research. The Manager will lead program evaluation and knowledge mobilization initiatives across the organization to demonstrate the impact of client care services.

Responsibilities

1. Client Care
2. Support program evaluation infrastructure development, including logic models and evaluation frameworks.
3. Develop reports and analyses such as needs assessments and literature reviews.
4. Design measurement strategies to demonstrate impact on outcomes.
5. Lead data collection activities, including strategy development, participant recruitment, and data management.
6. Build capacity through assessments, training, and supporting grant applications.
7. Facilitate knowledge mobilization via reports, presentations, and liaising with partners.
8. Manage evaluation budgets and liaise with funders.

Information Resources

1. Develop and oversee data systems for research and evaluation data.
2. Identify platforms for data analysis and visualization.
3. Oversee LOFT’s internal ethics review process.

People, Policies, and Practices

1. Provide leadership to the team, including orientation, supervision, and performance reviews.
2. Assist with HR functions and talent acquisition.

Qualifications

Must Haves: Graduate degree in psychology, social work, education, or related field; 2-3 years of experience in quality management or research; proficiency in MS Office; knowledge of research methodologies; experience managing large datasets; advanced statistical analysis skills; experience in curriculum development, facilitation, and dissemination; ability to lead projects and change initiatives; reliable vehicle; strong communication skills; and ability to work collaboratively.

Nice to Haves: Strong MS Office skills.

Work Environment & Benefits

This hybrid role involves both remote and onsite work. Benefits include professional development, gym discounts, DEI training, and more.

Additional Information

LOFT values diversity and inclusion and encourages applications from all qualified individuals. A vulnerable sector check is required. Application deadline: May 23, 2025.