Manager, Quality

Nova Cannabis Stores Limited Partnership; London; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Vacation 3 weeks

Hybrid work

EFAP program

Employee discounts

Job summary

Nova Cannabis Stores Limited Partnership in London, Ontario, is seeking a Quality Assurance Manager to lead the Quality team across cannabis processing and edible-product operations. You will oversee compliance with Health Canada, GPP, GDP, and SNDL quality standards, while driving continuous improvement.

Working with site and corporate teams, you will harmonize procedures, systems, and best practices across London and Bolton sites and the broader SNDL network.

Qualifications

• Post-secondary education in science, food science, quality, manufacturing, or a related field.
• 5-8 years of experience in a QA role within a regulated industry.
• Practical knowledge of cannabis processing and edible-product manufacturing operations.

Responsibilities

• Lead, coach, and develop the Quality team with clear priorities and accountability.
• Ensure ongoing regulatory compliance including Health Canada and GMP.
• Own SOPs, processes, and preventive control plans at the sites.
• Embed regulatory and internal quality requirements into all processes.
• Drive continuous improvement to enhance product quality and operations.
• Oversee deviation investigations, CAPAs, complaints, and audits.
• Lead quality risk management for cannabis processing and edible products.
• Monitor quality metrics and report trends.
• Collaborate with operations, commercial, and R&D for product development.
• Support vendor quality activities with the B2B Quality Manager.
• Champion eQMS and quality tools.
• Support training and recruitment for the Quality team.

Skills

Communication

Project management

Analytical thinking

Regulatory knowledge

Team leadership

Education

Post-secondary education in science or quality

Tools

eQMS

GDP knowledge

GMP familiarity

Job description

Work Location

London Facility

About the Role

The Quality Assurance Manager provides day-to-day leadership, coaching, and development to the Quality team, ensuring effective oversight of product and process quality across cannabis processing and edible-product operations, including cultivation, harvesting, packaging, and externally sourced materials and finished goods.

The role is responsible for maintaining compliance with Health Canada regulations, Good Production Practices (GPP), Good Documentation Practices (GDP), and SNDL quality standards, while potentially serving as the designated Quality Assurance Person (QAP) or Alternate Quality Assurance Person (AQAP).

Working collaboratively with site and corporate Quality teams, the Quality Assurance Manager drives continuous improvement, strengthens quality culture, and supports the harmonization of procedures, systems, and best practices across the London and Bolton sites and the broader SNDL network.

Responsibilities

• Lead, coach, and develop the Quality team by setting clear priorities and performance expectations, providing timely feedback, building technical capability, and fostering accountability, collaboration, and a strong quality culture .
• Ensure ongoing compliance with applicable legislation, regulations , and internal brand quality standards , working with the designated QAP/AQAP or fulfilling that function when assigned.
• Own the development, implementation, and continuous improvement of standard operating procedures, processes and preventive control plans at the sites
• Ensure regulatory and internal quality requirements are embedded into all processes, documentation, and operations
• Drive continuous improvement initiatives to enhance product quality, consistency, and operational performance
• Establish and maintain quality standards for raw materials, in-process controls, finished product disposition, and rework
• Oversee deviation investigations, CAPAs, complaints, and internal audits to ensure timely resolution and compliance
• Lead quality risk management activities for cannabis processing and edible-product operations , including hazard analysis and the identification , implementation, and verification of critical control measures .
• Monitor and report on quality performance metrics, identifying trends and areas for improvement
• Collaborate cross-functionally with operations, commercial, and innovation to support product development and process optimization
• Support vendor quality activities in partnership with the B2B Quality Manager, including qualification, monitoring, and issue resolution
• Champion the use of eQMS and other quality tools to strengthen documentation, traceability, and compliance
• Support training programs to ensure employees understand and meet quality and regulatory expectations
• Contribute to recruitment, onboarding, and development of Quality team members

Qualifications

• 5-8 years of experience in a Quality Assurance role within a regulated industry
• Post-secondary education in science, food science, quality, manufacturing , or a related field .
• Practical knowledge of cannabis processing and edible-product manufacturing operations, including ingredient and allergen controls, sanitation, in-process controls, packaging, and finished-product quality.
• Must be familiar with the Cannabis Act, regulations, guidance and policies
• Familiarity with approved pesticides and authorized treatment methods for cannabis production
• Knowledge of occupational health and safety requirements in a production environment
• Experience with inventory control systems and quality management systems (e.g., eQMS)
• Excellent communication skills with the ability to build strong stakeholder relationships
• Demonstrated success leading, coaching, and developing a Quality team in a regulated production environment, including setting clear expectations, building accountability, managing performance, and developing team capability.
• Strong organizational and prioritization skills in a fast-paced environment
• Effective project management capabilities
• Strong analytical, problem-solving, and decision-making skills
• Demonstrates professionalism, integrity, and a commitment to quality and teamwork

What Makes SNDL a Great Place to Grow

• Competitive compensation including performance-based bonuses and annual salary reviews.
• Comprehensive health and dental benefits, including a Healthcare Spending Account.
• Three weeks of paid vacation with annual rollover.
• Flexible, hybrid work arrangements to support work-life balance.
• Recognition and rewards programs that celebrate individual and team achievements.
• Employee & Family Assistance Program (EFAP) with mental health, financial, and family support.
• Employee perks and discounts program, offering savings across fitness, wellness, lifestyle, retail, and everyday services

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

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