Manager, Programs & Client Services

True North Society; Strathmore; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits package

RRSP matching 3%

Remote work one day/week

Generous vacation

Free parking

Job summary

True North Society in Strathmore, Alberta, is seeking a full-time Manager, Programs and Client Services to lead our client services team during a growth phase, including a new facility and strategic plan.

Reporting to the Executive Director, this onsite role combines operational leadership across crisis, outreach, child and youth, and family support, with budget, HR, data management, and funder reporting responsibilities, plus opportunities for remote work one day per week.

Qualifications

• Experience with trauma-informed practice and safety planning in domestic violence or related settings.
• Proven ability to supervise teams and develop staff in a nonprofit context.
• Strong leadership with ability to drive change and manage competing priorities.
• Excellent data management and documentation skills with attention to detail.
• Clear communication across frontline staff, funders, and leadership.

Responsibilities

• Provide operational and clinical leadership across crisis, outreach, child/youth, and family support programs.
• Supervise two team leads and contribute to budget conversations and strategic planning.
• Oversee data management, funder reporting, and HR processes.
• Align service delivery with organizational strategy and foster a positive culture.
• Support capacity-building for programming during the new build as part of a cross-functional team.

Skills

Trauma-informed practice

Leadership

Case management

Data management

Communication

People development

Change management

Education

Degree in Social Work or related field

Licensing registration

Tools

Microsoft Office Suite

Data reporting tools

Job description

True North Society - Strathmore, Alberta

Established in 1993, True North Society has spent more than 30 years walking alongside individuals and families affected by family violence. From our home in Strathmore, Alberta, we offer emergency shelter, community outreach, early intervention, public education, and family support, all in service of a future where our community is free of violence, and every person is empowered to find safety and independence.

In our most recent year, we served over 5,000 individuals across all programs and received nearly 2,000 calls to our crisis line. We know that leaving an emergency shelter is only the beginning, and that without safe and affordable housing, too many survivors are forced to choose between returning to dangerous situations or leaving the communities they call home.

That is what drives what comes next. True North is building Finding Your True North, a 36-unit affordable housing community designed specifically for survivors of violence in Strathmore and the surrounding region, offering extended housing alongside comprehensive wrap-around supports. To learn more, visit truenorthab.com/finding-your-true-north-targeting-housing-insecurity.

The Opportunity

True North is seeking a full-time Manager, Programs and Client Services to lead our client services team through an exciting period of growth for our organization. With a new facility underway and a new strategic plan taking shape, this is a pivotal moment for True North. This is a leadership opportunity for someone who is energized by organizational momentum, grounded in excellent service delivery, and passionate about supporting families affected by domestic violence.

This role reports to the Executive Director and is based onsite in Strathmore, approximately 35 minutes east of Calgary.

Why Join Us?

True North offers a workplace rooted in purpose, and a team that genuinely supports one another. In addition to meaningful work, we offer:

• Comprehensive health benefits package, split between employer and employee, including 100% dental coverage, 80% prescription coverage, and generous annual spending for massage, therapy, acupuncture, medical devices, and more
• 12 health and wellness days per year
• Generous vacation policy, starting at three weeks per year
• Regular group and individual supervision and professional development opportunities
• 3% RRSP matching program after one year of employment
• Opportunity for one day per week of remote work
• Free parking

The Role

The Manager, Programs and Client Services provides operational and clinical leadership across True North's direct service programs, including crisis, outreach, child and youth, and family support. This position requires a passionate, transformative, and results-oriented leader who can align service delivery with the strategic direction of the organization while contributing positively to the culture and morale of True North.

You will serve as a key member of the leadership team, supervising two team leads, contributing to budget conversations, strategic planning, and organizational decision-making. On any given day, you will hold the clinical and operational integrity of service delivery, ensure case management standards are upheld, and create the conditions for your team to do meaningful, high-quality work with clients. You will oversee data management and funder reporting, lead HR processes, and respond to client and agency needs as they arise.

This is also a role with a longer view. Programming is a strategic priority heading into the new build, and you will play a central role in building that capacity alongside a cross-functional Programming Project Team.

Confidentiality, professional boundaries, and a clear understanding of ethics are paramount to all positions at True North.

The Ideal Candidate:

• Is an experienced leader in the social services sector with genuine knowledge of trauma-informed practice, safety planning, risk assessment, and case management in a domestic violence or closely related setting
• Has supervised teams and knows how to build trust, hold accountability, and develop people in an inclusive environment
• Is comfortable leading through change and can hold a clear direction for their team
• Brings strong operational instincts and the ability to manage competing priorities without losing sight of the people at the centre of the work
• Is detail-oriented with strong computer skills and the ability to manage data and documentation with accuracy and care
• Communicates clearly and directly across all audiences including frontline staff, funders, community partners, and board of directors
• Is committed to the values of True North: connection, compassion, courage, integrity, and empowerment

Qualifications

• Degree in Social Work or a related human services field; registration with the applicable licensing body is required
• Minimum three years of experience in a domestic violence or closely related social services setting
• Minimum three years of experience in a leadership or supervisory role, preferably within a non-profit organization
• Valid Class 5 Driver's License and driver's abstract
• Valid First Aid and CPR certification or willingness to complete upon hire
• ASIST or willingness to complete upon hire
• Satisfactory Criminal Record Check, Vulnerable Sector Check, and Child Intervention Check required prior to start

The Details

This position requires flexibility and is a full-time position at 40 hours per week. Generally, the hours for this position are daytime with some evenings and weekends as required, and on-call duties as assigned.

What to Expect from Our Hiring Process

• An initial phone conversation with our HR representative
• An in-person interview in Strathmore with members of the leadership team
• Reference conversations with past employers
• Required background checks for the successful candidate

To Apply

Please submit a cover letter and resume to Cienna Nesdoly at [e-mail]. This posting will remain open until a suitable candidate is found. Only those selected for an interview will be contacted. Thank you for your interest in the position.

True North is committed to building a team that represents the community and clients that it serves. We value and embrace diversity and special consideration will be made in recruitment and selection of new employees who contribute to a culture of inclusion and equal opportunity.