Manager, Programs and Aquatics

YMCA of Newfoundland and Labrador; Happy Valley-Goose Bay; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental insurance

Pension contributions matched

Free uniforms

Free membership to YMCA facilities

Job summary

The YMCA of Newfoundland and Labrador is seeking a Manager, Programs and Aquatics to lead aquatic and fitness programming across multiple facilities and shifts. You will oversee instruction, staff coaching, safety, and participant experience, including lifeguard and swim instruction coverage.

This role requires adaptability to evenings and weekends and a focus on inclusive, high-quality services. Responsibilities include direct program delivery, staff development, and ensuring facilities,

Qualifications

• Supervisory experience of a large staff team including leads and frontline staff.
• Strong customer service and communication skills are essential.
• National Lifeguard Certification or ability to be certified is required.
• Current YMCA Fitness Certification or industry equivalent is preferred.
• CRM software experience is advantageous.

Responsibilities

• Provide leadership and oversight of aquatic, fitness and youth programming operations.
• Direct program delivery, and instruction of group fitness classes.
• Train and coach staff and volunteers; supervise performance evaluations.
• Ensure a safe, welcoming participant experience in aquatic and dryland environments.

Skills

Supervisory experience

Customer service

Lifeguard certification

YMCA fitness certification

CRM software

First Aid/CPR

Job description

The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity's core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.

The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity's core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.

Join Our Team

We are seeking a Manager, Programs and Aquatics to provide leadership and oversight of aquatics, fitness and youth programming operations. The Manager, is responsible for ensuring the delivery of high-quality programs, services, facilities and equipment in both aquatic and dryland environments. This role includes direct program delivery, instruction of group fitness classes, staff training and coaching, performance evaluation, and supervision of program staff and volunteers. The Manager is responsible for fostering a safe, welcoming and positive experience for all participants and members. This is a physically demanding position that requires the ability to lead recreation programs and group fitness classes, assist participants in the Conditioning Centre, and perform direct service delivery shift in role such as Fitness Staff, Program Staff, and Lifeguard/Swim Instructor. This position has an expected start date of August 31, 2026.

Job Requirements

• Supervisory experience of a large staff team including Team Leads, Deck Leads and Front Line Staff (i.e. scheduling, performance management etc.)
• Strong customer service and communication skills
• Previous experience as a lifeguard and swim instructor is considered an asset
• Current National Lifeguard Certification or ability to be certified
• Current YMCA Fitness Certification or industry equivalent
• YMCA Aquatics Trainer Certification considered an asset
• Previous experience working in a youth recreational setting is considered an asset
• Customer Relationship Management (CRM) software experience and computer skills
• Flexible to work various shifts including evenings and weekends. Maintain a work-life balance with our 35-hour work wee
• Standard First Aid and CPR
• Criminal Records Check and Vulnerable Sectors Checks are reviewed on an individual basis

Benefits of Working with the YMCA

• Competitive compensation. Paid general and annual leave for full time employees, medical and dental insurance, matched pension contributions
• Free uniforms. No more deciding what to wear to work
• Enhance your health with a free health, fitness and aquatics membership
• Keep your career dynamic through our professional development programs
• Work in an inclusive environment where caring, honesty, diversity, respect and responsibility are lived values
• Employee Referral Program - Receive monetary incentives for contributing to our hiring practices
• Employee Recognition Program

Key Competencies

• Creates a respectful and inclusive environment
• Takes personal responsibility for following through, responding and resolving issues and complaints
• Demonstrates personal discipline to produce high quality work and meet expectations and goals
• Self-manages behaviours, learns from mistakes, and seeks out feedback and coaching
• Reliable and punctual to ensure our team creates a great member experience
• Strong planning, organizational, leadership and communication skills

The YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.