Manager, Program Management- Health(Pharmacy)

Walmart Canada; Mississauga; On-site; CAD 92,000 - 126,000; Full time

Job summary

Walmart Canada in Mississauga is seeking a program manager to oversee departmental operations, ensure program implementation, coordinate stakeholders, and drive continuous improvement while complying with company policies.

You will implement program plans, manage priorities, prepare weekly performance reports, and lead the development of associates through hiring, mentoring, and training, while maintaining a strong customer focus.

Qualifications

• Bachelor's degree at minimum.
• 3-5 years of progressive experience with Kroll or pharmacy management software.
• Deep expertise in SQL or backend tools.
• Strong understanding of Pharmacy domain.
• Experience in retail, Pharmacy or similar health domain preferred.
• Demonstrated ability to manage multiple priorities and system execution to stores.

Responsibilities

• Implement program plans and changes by communicating with stakeholders to manage expectations.
• Prioritize issues for root-cause analysis and monitor milestones and deliverables.
• Prepare weekly performance reports and track progress on key initiatives.
• Develop and maintain relationships with stakeholders to meet customer and business needs.
• Evaluate program performance using KPIs, ROI analyses and customer feedback.
• Hire, train, mentor, and develop associates while ensuring policy compliance.

Skills

Pharmacy domain knowledge

Multitasking and prioritization

Stakeholder communication

Retail/health domain experience

Education

Bachelor's degree

Tools

SQL

Job description

Position Summary

This role oversees departmental operations, ensuring program implementation, stakeholder coordination, and continuous improvement while maintaining compliance with company policies.

What You'll Do

The role involves the implementation of program plans, changes, and solutions by communicating with key stakeholders to manage expectations and build trust.

Responsibilities include prioritizing critical issues for root-cause analysis, ensuring resolution, monitoring execution and milestones, tracking high-level deliverables, and preparing weekly performance reports.

The role coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. It supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, measures progress, identifies improvement opportunities, and promotes continuous learning.

Evaluating program performance involves comparing projections to actual results, analyzing key performance indicators and trend data, conducting return-on-investment analyses, reviewing customer feedback, addressing cross-functional program issues, and collaborating with teams to increase service and product capabilities. Recommendations for adjustments and process improvement ideas are presented to leadership to meet deliverables.

This role provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Compliance with company policies and procedures is ensured by implementing related action plans, utilizing the Open Door Policy, and providing guidance on business processes and practices. Complex programs are executed by prioritizing issues, providing presentations, managing stakeholder expectations, and developing performance reports.

Qualifications

• Bachelor's degree at minimum
• 3-5 years of progressive experience with Kroll or any pharmacy Management software
• Deep expertise in SQL or any other backend tool.
• Strong understanding of Pharmacy domain
• Demonstrated ability to manage multiple priorities and system execution to stores.
• Experience in retail, Pharmacy or similar health domain strongly preferred.

Leadership Expectations

Respect the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada