Manager, Product Management-Technical

Mastercard; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading technology company is seeking a Manager for Product Management focused on Technical aspects within the cybersecurity domain. The role involves defining product features, managing requirements, and collaborating with various teams to ensure successful product delivery and user experience. Candidates should bring strong communication skills and a robust background in cybersecurity and software engineering concepts.

Qualifications

• Experience in cybersecurity Risk Management preferred.
• Broad understanding of Software Engineering Concepts required.
• Experience gathering user feedback and overseeing delivery with engineering.

Responsibilities

• Elicits and decomposes business requirements into platform requirements and user stories.
• Coordinates with interdependent teams on platform product requirements.
• Prepares launches and monitors product performance.

Skills

Communication

User Experience Design

Agile Methodology

Cybersecurity

Requirements Gathering

Education

Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, or Engineering

Tools

Confluence

JIRA

Rally/ALM

Job description

Job Title:

Manager, Product Management - Technical

Overview:

Our Purpose:

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:
The ‘Services within Mastercard’ division is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role:

• Support delivery of RiskRecon features geared towards customers managing third party threat intelligence and risk programs
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams

Responsibilities

• Elicits and decomposes business requirements into platform requirements and user stories
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Show eagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
• Monitors and reports on metrics, research and surveys
• Recommends trade-off decisions on product features/backlog items
• Prepares launches and monitors product performances, adoption, and operational health for feature sets
• Exhibits effective oral, written and non-verbal communications and delivers high quality work
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the product

Requirements :

• Experience breaking down requirements into features and user stories and overseeing delivery with engineering
• Excellent communication skills with experience presenting to customers and internal stakeholders
• Experience gathering user feedback and working closely with UX design
• Experience with Confluence, JIRA, Rally/ALM, and Agile
• Experience with customer facing, scalable, and performant RESTful APIs
• Experience in threat intelligence or cybersecurity.

Education / Experience:
• Experience in delivering secure solutions in Cybersecurity Risk Management is preferred. Broad understanding of Software Engineering Concepts and Methodologies is required.
• Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Engineering or equivalent work experience.