Manager, Product Analytics

ServiceTitan; Calgary; On-site; CAD 137,000 - 206,000; Full time

Job summary

A leading company in the software industry is seeking a Manager of Product Analytics to spearhead product insights and analytics for their Pro products. The role entails managing a team while innovating solutions and improving customer understanding through data analysis. You will collaborate closely with business users and stakeholders to drive product success and contribute to executive asks. Join ServiceTitan to make a significant impact in a dynamic environment focused on growth and customer success.

Benefits

Flexible time off

Comprehensive onboarding program

Company-paid health benefits

RSP match

Employee assistance program

Parental leave support

Qualifications

• 8+ years of experience as a product analyst.
• At least 2 years managing direct reports (1-3 people).
• Ability to deliver insights in a high-growth environment.

Responsibilities

• Develop insights and reporting for the product analytics team.
• Work with business users to gather requirements and provide insights.
• Build reports and visualizations to identify trends.

Skills

SQL expertise

Analytical skills

Project management

Business intelligence

Data analysis

Education

Bachelor degree in a business or quantitative field

Tools

Tableau

Snowflake

Python

Job description

ServiceTitan is looking for an extraordinary Manager of Product Analytics to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. As hands-on manager-doer, you will be responsible for the product analytics team that looks after Contact Center Pro , Pricebook Pro, and new Pro products.

Beyond the Pro products in your scope, you’ll also have the opportunity to support key asks from our executives across our product.

Our customers depend on our Pro products to take their business growth to the next level and we need your help to make them successful on our product. We’re excited about what we’ll build together.

What You'll Do :

• Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
• Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
• Build insightful reports and visualizations to surface trends and actionable insights to internal business users
• Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
• Build strong relationships within product and support functions to understand business needs
• Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
• Proactively identify new opportunities to improve our product
• Partner with data engineering to build out data marts

What you'll need :

• Bachelor degree in a business or quantitative field
• 8+ years of experience as a product analyst
• At least two years of experience managing a small number of direct reports (1-3 people)
• Strong SQL expertise and previous experience with data warehouses (Snowflake preferred)
• Deep analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail
• Ability to creatively start new projects and ask questions no one is asking
• Viewed as both indistinguishable and indispensable from the business teams you partner with
• Comfortable with tight deadlines in a high-growth environment
• Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders are required
• Maintain and execute against multi-quarter roadmaps
• Knowledge of how to build A / B test splits

Preferred Skills :

• Experience with A / B testing
• Experience in python (pandas, etc.)
• Experience creating FullStory dashboards

Be Human With Us :

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career :

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits : Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life : Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $137,400 CAD - $206,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Product Management and Marketing

Software Development

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