Manager, Private Sponsorship of Refugees Program

Jobtailor; Vancouver; On-site; CAD 70,000 - 95,000; Full time

Job summary

MOSAIC is seeking a skilled Refugee Sponsorship Manager to oversee sponsorship components, eligibility assessment, and stakeholder relations within the PSR program in British Columbia. You will coordinate cosponsors, ensure resources, and guide staff through complex sponsorship processes.

The role requires experience with refugee and immigrant populations, strong organizational skills, and a commitment to privacy and ethical conduct.

Qualifications

• Undergraduate degree in refugee/forced migration studies, intercultural studies, social studies, social work, business administration, or related field, or equivalent experience.
• Experience working and advocating for refugees and immigrant populations.
• Ability to connect settlement and financial resources to support refugee applications.
• Excellent knowledge of settlement procedures and organization in BC.
• Understanding of confidentiality and privacy of client information.
• Ability to set clear yet friendly professional boundaries.
• Empathetic, respectful, and discreet; remains tactful under stress.
• Highly organized with strong attention to detail.
• Excellent time management, multi-tasking, and problem-solving abilities.
• Excellent business judgment, analytical and decision-making skills.
• Ability to work independently with limited supervision.
• Strong organizational and project management skills.
• Understanding of diversity issues and experience in multicultural settings.
• Flexible and adaptable with ability to work independently and as part of a team.
• English communication is essential; second language is an asset.
• Current and satisfactory Criminal Record Check required.

Responsibilities

• Oversees and coordinates sponsorship components ensuring moral, financial, and legal responsibilities are carried out.
• Promotes MOSAIC’s mission to cosponsors, Constituent Groups, and donors to the PSR program.
• Pre-screens potential cases to determine sponsorship eligibility and admissibility criteria.
• Oversees assessment, selection, and authorization of Constituent Groups and ensures resources for sponsors.
• Provides guidance and training to cosponsors and Constituent Groups, including information sessions.
• Coordinates fundraising campaigns related to refugee resettlement to meet targets.

Skills

Refugee advocacy

Settlement knowledge

Privacy/confidentiality

Time management

Project management

English communication

Diversity awareness

Education

Undergraduate degree

Job description

• Manages core components of sponsorship that ensures the moral, financial, and legal responsibilities in relation to refugee sponsorship are carried out.
• Oversees the provision of basic financial support and care for the sponsored refugee(s) for the duration of the sponsorship period, or until the sponsored person becomes self-sufficient (whichever comes first).
• Promotes MOSAIC’s mission and vision to cosponsors and Constituent Group members and donors to PSR program.
• Stewards, cultivates, and maintains relationships with cosponsors and Constituent Group members and donors in partnership with the Director of Strategic Engagement and Partnerships.
• Pre-screens potential cases to determine whether a sponsorship application may meet sponsorship requirements, and whether the refugee(s) meet(s) eligibility and admissibility criteria.
• Oversees the assessment, selection, and authorizes Constituent Groups; Oversee and ensures cosponsors and Constituent Groups have sufficient resources and expertise to carry out their responsibilities.
• Provides organizational assistance, advice, information, and support to Cosponsors and Constituent Groups, including through electronic and in‑person information and training.
• Oversees and advises and supports Constituent Group(s).
• Assists in the coordination of fundraising campaigns related to refugee resettlement to meet organizational targets.
• Promotes and raises awareness of the PSR program, refugees and forced migration issues to the community through communications, public outreach events and speaking engagements.
• Submits an annual report for the past year and expression of interest for the following year to IRCC.
• Reviews completed refugee sponsorship applications and updates IRCC on any changes regarding family composition or other aspects of the sponsorship, including any changes in the financial or other conditions of the sponsoring groups.
• Ensures that sponsoring groups carry out their duties including but not limited to the refugees they are sponsoring and IRCC, such as: pre‑arrival duties: maintain contact with refugee applicants and update them and MOSAIC; ensure refugees are aware of their interview and appear for the interview; prepare refugee for an interview; work jointly with refugee applicants to avoid any delay or complication in the sponsorship process; reception (meet at airport, welcome into the community, and provide orientation to new neighborhood and life in Canada).
• Provides supervision (as applicable), manages performance, and provides ongoing support and advice to the Private Sponsorship of Refugees team in regard to optimization of sponsorship.
• Participates in the team‑based contract management in regard to budget monitoring, reporting, cash flow forecasting, and other tasks as required.
• Works in close collaboration with the Finance and Development departments to ensure donations and funds for refugee sponsorships are accurately recorded and dispensed after the refugee(s)’ arrival.
• Uses technology effectively in all aspects of the job.
• Creates awareness of anti‑oppressive/social justice issues.
• Work close and create excellent relationship and ask for advice if needed from Refugee Sponsorship Training Program RSTP and SAH Navigation Unite SNU.
• Participates in training opportunities to stay current on issues impacting MOSAIC’s operations, including Refugee Sponsorship Training Program RSTP and SAH Navigation Unite sessions and webinars.
• Attends annual SAH Conference.
• Organizes and/or participates in regular team and organization‑wide staff meetings.
• Follows all MOSAIC’s policies and administrative procedures.

Requirements

• Undergraduate degree in a related discipline (refugee and/or forced migration studies, intercultural studies, social studies, social work, business administration, area studies) or a combination of education, training and/or experience may be considered
• Experience in working and advocating for refugees and immigrant populations
• Excellent ability to connect settlement and financial resources to support refugee applications
• Excellent knowledge of settlement procedure and organization in BC
• Clear understanding of confidentiality and privacy of client information
• Ability to set clear yet friendly professional boundaries
• Empathetic, respectful and discrete; remains tactful and patient during stressful situations
• Highly organized and strong attention to detail
• Strong time‑management, multi‑tasking, and problem‑solving abilities
• Excellent business judgment, analytical, and decision‑making skills
• Work independently with limited direct supervision
• Excellent organizational and project management skills
• Keen understanding of diversity issues, experience working in multicultural settings
• Flexible and adaptable with ability to work independently and as part of a team
• Ability to communicate in English; a secondary language will be considered an asset
• Current and satisfactory Criminal Record Check required.

Core Competencies

Demonstrates expertise in refugee sponsorship management, including financial support, eligibility assessment, and relationship building with cosponsors and community stakeholders. Proficient in project management, organizational support, and advocacy for refugee and immigrant populations.