Manager Practice Management and Performance Coaching

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading bank in Toronto is seeking a Manager Practice Management to drive the evolution of operational roles. You will enhance performance by shaping roles in response to business objectives and providing expert guidance in practice management. Ideal candidates will possess strong communication skills and have experience in operations. This role offers competitive compensation and opportunities for professional development.

Benefits

Total Rewards Program including bonuses

Work-life balance options

Career development opportunities

Qualifications

• Strong verbal and written communication skills, capable of distilling complex information into clear messages.
• Excellent project management and organizational abilities.
• Experience working in operations is essential.

Responsibilities

• Drive the evolution of operation roles in response to changes.
• Shape future roles to enhance performance in line with business objectives.
• Provide expert guidance in role practice management.

Skills

Strong Communication

Change Management

Cross-Departmental Collaboration

Teamwork

Impact and Influence

Taking Initiative

Microsoft Office skills

Experience working in Operations

Job description

Job Description

What is the Opportunity?

The Role Design & Performance Management team within the Transformation Enterprise Operations group harnesses data driven insights, strategic organizational planning, and operational distribution expertise to shape and implement meaningful career paths. Our goal is to ensure that RBC attracts and retains the best talent equipped with the necessary skills for both current and future challenges. As a key member of the Role Design Team, the Manager Practice Management will utilize their extensive knowledge and skills to develop, lead, and support crucial role strategies, thereby facilitating the successful execution of priority initiatives in collaboration with various business and operation partners. This role includes creating and presenting strategies to senior leadership.

What will you do?

• Drive the evolution of operation roles in response to internal and external forces of change

• Shape the future of roles to enhance performance in line with business objectives

• Identify opportunities to test, learn, pivot, on key initiatives based on observations and input from operations experience

• Provide expert guidance and innovative solutions in role practice management, contributing to the development of standards and playbooks applicable across all operational sectors within TEO.

• Actively engage in the ongoing assessment of role effectiveness and performance.

• Exhibit strong verbal and written communication skills, capable of distilling complex information into clear, impactful messages.

• Demonstrate excellent project management and organizational abilities, effectively juggling multiple tasks and meeting deadlines.

• Develop a comprehensive library of resources to support practice management routines.

What do you need to succeed?

Must-Have

• Strong Communication (Oral and Written)

• Change Management.

• Cross-Departmental Collaboration

• Teamwork

• Impact and Influence

• Taking Initiative

• Excellent Microsoft Office skills (PowerPoint & Excel required)

• Experience working in Operations

Nice to Have

• Critical Thinking

• Decision Making

• Group Problem Solving

• Long Term Planning

• Organizational Change Management

• Professional Presentation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Adaptability, Collaboration, Communication, Decision Making, Effectiveness Measurement, Facilitation, Identifying Opportunities, Interpersonal Relationship Management, Operational Delivery, Organizational Change Management, Practice Management, Process Management, Professional Presentation, Written Communication

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-31

Application Deadline:

2025-08-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.