Manager, Practice Enablement

RBC; Vancouver; On-site; CAD 62,000 - 110,000; Full time

Job summary

RBC is seeking a Manager, Practice Enablement to enhance client experience within their investment firms. This role involves managing support staff, resolving operational issues, and ensuring effective practices among investment counsellors. Candidates should possess leadership experience in financial services, strong communication skills, and a commitment to employee engagement.

Benefits

Comprehensive Reward Program including bonuses and flexible benefits

Opportunities for professional development

Dynamic and collaborative team environment

Potential for career advancement

Qualifications

• Experience in a financial services leadership capacity with strong communication skills.
• Demonstrated experience managing and developing people; leading teams effectively.
• Strong conflict resolution skills and organizational abilities.

Responsibilities

• Support investment counsellors, manage operational issues, and ensure effective document handling.
• Accountable for talent acquisition processes and staff onboarding experiences.
• Drive effective team collaboration and contribute best practices across teams.

Skills

Coaching Others

Communication

Customer Service Management

Performance Management (PM)

Team Management

Education

University Degree

Investment designation such as CIM or CFP

Job description

Job Summary

Job Description

What is the opportunity?

RBC PH&N Investment Counsel (“RBC PH&N IC”) is one of Canada’s leading boutique investment counselling firms with investment professionals nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning specialists.

As Manager, Practice Enablement, your role is to enable Philips, Hager & North Investment Counsel(PH&N IC) support staff and field teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff that help Investment Counsellors with their interactions with clients, as well as address any operational issues they encounter; this will be conducted by either liaising with Wealth Management Operations or driving innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight.

What will you do?

• Support the investment counsellors and their businesses in ensuring outstanding risk alerts and missing documents are actioned by teams.
• Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with CWM Operations and provide appropriate escalation support for issues that require executive visibility
• Accountable for sharing/contributing best practices across their entire team to drive effective operations, and leading change in their offices for any head office change initiatives andefforts
• Handling talent acquisition requests and onboarding by executing the procedural aspects of managing teams as well as ensuring effective onboarding experiences for staff
• Develop career goals/plans for staff, actively understand staff workload, identify learning and development opportunities, and coach staff to high performance levels
• Resolve teaming issues and drive effective working relationships within Investment Counsellor teams
• Participate in the regular performance management cycle, working closely with Investment Counsellors to understand staff performance, manage low performance through coaching and effective leadership
• Create an environment of employee engagement and effectiveness; also develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

What do you need to succeed?

Must Have

• Experience in a financial services leadership capacity with strong communication skills, both spoken and written
• Demonstrated experience managing and developing people, leading large teams, and leading by motivating
• Strong conflict resolution skills and ability to deal with ambiguity, organization and time management skills, attention to detail and strong communication skills
• Experience in assisting wealth management teams and client facing roles
• Experience leading and dealing effectively with change management

Nice to Have

• Investment designation such as CIM or CFP
• University Degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation,
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

The expected salary range for the above position is $62,000 - $110,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-23

Application Deadline:

2025-07-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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