Manager, Policy Support, RBC Origins

RBC; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

RBC seeks a dedicated individual for Indigenous banking policy development, collaborating across teams to support financial access and align policies with reconciliation objectives. This role involves coordinating insights from Indigenous communities to enhance policy frameworks and operational practices within RBC. Join a progressive team committed to meaningful reconciliation and impact.

Benefits

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive team

Opportunities for challenging work

Qualifications

• Experience in policy coordination or compliance.
• Strong understanding of Indigenous communities and governance.
• Demonstrated commitment to reconciliation and cultural competency.

Responsibilities

• Support development of Indigenous banking policies in alignment with governance frameworks.
• Coordinate feedback loops between policy and operational teams.
• Monitor impact of policy changes and contribute to internal reports.

Skills

Communication

Problem-solving

Collaboration

Education

Bachelor’s degree in public policy, Indigenous studies, business, finance, or a related discipline

Job description

Job Summary

Job Description

RBC Origins was created to help drive reconciliation by forging meaningful relationships and delivering lasting impact. It brings together RBC’s Truth and Reconciliation Office and Indigenous Banking strategy team, guided by Indigenous knowledge, principles, and a commitment to economic prosperity for all. Join our innovative and purpose-driven team on the next chapter of our journey to bring RBC’s Reconciliation Action Plan to life.

What is the opportunity?

In this role, you will report to the Senior Director, Indigenous Markets Policy to play a key supporting role in the development, implementation, and evolution of Indigenous banking policies across RBC. You will help to ensure policies are aligned with RBC’s broader governance frameworks, reconciliation commitments, and regulatory requirements. You will collaborate closely with the policy lead, risk, operations, and frontline teams to translate community insights and enterprise strategies into actionable policy guidance that supports inclusive and sustainable financial access for Indigenous clients.

What will you do?

• Support the development and refinement of Indigenous banking policies by ensuring alignment with RBC’s risk appetite, enterprise policy frameworks, regulatory requirements (e.g., OSFI), and reconciliation objectives

• Coordinate feedback loops between policy, risk, frontline, and operations teams to surface barriers, implementation challenges, and opportunities for policy enablement or clarification

• Contribute to policy intake processes and support the development of documentation, guidance notes, and readiness materials to ensure policy changes are effectively communicated and adopted across business units

• Monitor and assess the operational impact of Indigenous-focused policy changes, surfacing insights that inform enterprise reporting and leadership decision-making

• Support engagement efforts with internal and external stakeholders by preparing briefing materials, contributing to policy presentations, and integrating feedback from Indigenous organizations and communities

• Collaborate with the cross-functional business partners to ensure RBC policy priorities are embedded in employee learning tools, frontline training, and culturally relevant best practices

What do you need to succeed?

Must-have:

• Bachelor’s degree in public policy, Indigenous studies, business, finance, or a related discipline

• Experience in policy coordination, compliance, financial services or operations, with exposure to risk frameworks and cross-functional delivery models

• Strong understanding of Indigenous communities, governance structures, and economic development, along with a demonstrated commitment to reconciliation and cultural competency

• Excellent communication skills with the ability to synthesize complex information into clear, actionable recommendations

• Strong organizational and interpersonal skills to effectively support collaboration

• Demonstrated ability to problem-solve and drive impact within a large, matrixed organization

Nice to have:

• Experience working directly with Indigenous governments or housing authorities

• Commercial lending or risk management experience

• Additional certifications in compliance, policy analysis, or governance

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

#LI-DE1

Job Skills

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-30

Application Deadline:

2025-07-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.