Manager, People Services

Dentalcorp; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading dental services network in Toronto seeks a Manager, People Services to oversee HR operations and ensure exceptional service delivery. The ideal candidate will manage a team, implement HR strategies, and maintain high standards of operational efficiency. This role requires a minimum of 7 years in HR services, with strong leadership and analytical skills being essential. Competitive compensation and a commitment to workplace inclusivity are offered.

Qualifications

• 7-10 years of progressive HR services experience, with 3 years in leadership.
• Knowledge of HR legislation and best practices.
• Experience leading in a service center environment.

Responsibilities

• Oversee the People Services team and coordinate HR inquiries.
• Serve as an escalation point for complex inquiries.
• Define SLAs and analyze feedback for service improvements.

Skills

Strategic thinking

Analytical skills

Customer-centric approach

Change management

Education

Undergraduate degree in Business Administration, Human Resources, or related field

CHRP designation

Tools

Workday

Job description

Join to apply for the Manager, People Services role at Dentalcorp

• The Manager, People Services is an Operational Leader responsible for managing the People Services team, which acts as a "front door" to HR for many requests, transactions, and support to Team Members and Managers.
• This role is critical in our commitment to being an Employee-Centric organization, impacting front-line HR services to all employees through decisions, actions, and work results.
• The quality of HR data entered through HCM by employees, Managers, or the People Services team is essential for decision-making and the management of functions like payroll, finance, and HR operations across the organization.
• The Manager, People Services, will focus on efficiency, effectiveness, metrics, service levels, and continuous improvement to enable operational excellence and deliver desired employee services.

Who You Are

• The Manager, People Services is an Operational Leader responsible for managing the People Services team, a "front door" to HR for many requests, transactions, and support to Team Members and Managers.
• This role is critical in our commitment to be Employee-Centric, affecting HR services to all employees.
• The quality of HR data entered through HCM by employees, Managers, or the People Services team is vital for decision-making and managing functions like payroll, finance, and HR operations.
• The Manager, People Services, will emphasize efficiency, effectiveness, metrics, service levels, and continuous improvement to achieve operational excellence and meet employee service expectations.

In this role, you will

• Oversee the People Services Coordinators handling inquiries and transactional processing of services delivered by the dc Connect team.
• Serve as the escalation point and leader for resolving complex inquiries and issues for all internal stakeholders.
• Foster a supportive culture where Team Members can deliver exceptional customer service and outcomes.
• Provide regular feedback, coaching, and recognition to the People Services team, modeling wellbeing at work.
• Define and refine SLAs and key metrics, analyze feedback, and engage stakeholders for improvements.
• Review operational metrics and feedback to identify and implement improvements, including automation and SLA enhancements.
• Partner with the Director, HR Operations Services, to develop strategies, roadmaps, and project plans aligned with HR’s service delivery model and HCM technology.
• Oversee processing and updates of employee data across the employee lifecycle, ensuring data quality and compliance.
• Develop programs, policies, and documentation related to HR system use, knowledge management, and HR services.
• Build relationships with leadership across the organization to understand feedback and emerging needs.

What We're Looking For

• Undergraduate degree in Business Administration, Human Resources, Industrial Relations, or a related field.
• CHRP designation with 7-10 years of progressive HR services experience, including at least 3 years in a leadership role.
• Strategic thinking to develop and enhance People Services.
• Knowledge of HR management, legislation, and best practices.
• Analytical skills for data interpretation and insights.
• Customer-centric approach to service standards and culture.
• Experience with digital HR solutions and understanding of business needs.
• Knowledge of end-to-end HR processes and transactions.
• Experience leading in a service center environment (preferred).
• Understanding of applicable laws and legislations.
• Experience in change management and continuous improvement.
• Facilitation skills for presentations and stakeholder engagement.
• Experience with Workday is an asset.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest-growing network of dental practices, committed to advancing Canadians' well-being through clinical excellence and memorable experiences. We acquire leading practices, uniting them under a common goal to be Canada’s most trusted healthcare network. Leveraging industry-leading technology and scale, Dentalcorp offers professionals the opportunity to retain clinical autonomy while unlocking growth potential.

Candidates must be legally eligible to work in Canada. We value inclusivity and diversity and are committed to reflecting the communities we serve. We encourage applicants requiring accommodations to notify us during the recruitment process. We thank all applicants; only those selected for an interview will be contacted.