Manager - People Operations

Purchaseyourfreedom; Fredericton; Hybrid; CAD 89,000 - 148,000; Full time

Job summary

Appcast is seeking a Manager - People Operations to lead HR Operations, systems, policies and compliance, delivering scalable employee experiences and partnering across functions to align with business needs.

You will oversee onboarding/offboarding, HRIS administration, policy development, legal partnerships, and data-driven support to employees, while fostering a culture that supports performance and growth.

Qualifications

• Experience in HR Operations and employment laws for North America; UK experience a plus
• HRIS administrator experience or strong knowledge of HRIS platforms and implementing system features
• Ability to design and implement policies and processes that support culture and compliance
• Experience in business process improvement to enhance the employee experience
• Excellent project management skills

Responsibilities

• Ensure HRIS designs meet business requirements and support culture; ensure reports and dashboards meet needs of People team, employees and partners
• Lead optimization initiatives across the People team for continuous improvement in processes, systems and data
• Plan, develop, coordinate, and implement policies, processes, training and surveys to support HR compliance and strategy
• Design, improve, and maintain handbooks, employment policies and procedures
• Oversee all employee lifecycle policies and processes (immigration, relocation, expatriate) and ensure procedures are up to date
• Ensure onboarding and offboarding processes are efficient, reducing admin burden while improving employee experience
• Build relationships with legal partners to stay current on employment law and regulatory changes across locations
• Leverage the People ticketing system to deliver high service level responses and analyze data for improvements
• Provide leadership and development for the People Operations team and drive continuous improvement
• Be comfortable making decisions in gray areas and creating clearer, more specific policies

Skills

HR Operations

HRIS

Employment law knowledge

Project management

North America experience

Education

Bachelor's degree in HR/payroll/compensation or relevant field

Tools

HRIS system

Job description

• Compensation: CAD 88,500 - CAD 147,500 - yearly

Company Description

Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

The Manager - People Operations is responsible for leading all facets of HR Operations including systems, processes, policies, compliance, and day-to-day HR operations while ensuring top-notch service to employees. This role serves as a steward of how work gets done at Appcast, designing and evolving people processes, policies, systems, and employee experiences that support our culture, enable business performance, and create a consistent and scalable employee experience. The Manager - People Operations will oversee a best-in-class HR operations function, continuously improving the way we support employees through process optimization, automation, AI-enabled solutions, and thoughtful system design, while ensuring compliance, operational excellence, and scalability. To be successful in this role, you will need to understand business needs, build strong cross-functional partnerships, and leverage data, technology, and insights to design practical solutions that align with organizational requirements, enhance the employee experience, and reinforce Appcast's culture.

Job Responsibilities

• Ensure HRIS designs meet Appcast business requirements and support our culture; ensure system reporting features and dashboards meet the needs of the People team, employees and business partners
• Lead optimization initiatives across the entire People team for continuous improvement in people processes, systems, and data
• Plan, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs
• Responsible for designing, improving, and maintaining locally compliant handbooks, employment policies, and procedures that support our culture and business needs
• Responsible for overseeing all employee life-cycle policies and processes (i.e. immigration, relocation, expatriate) and ensuring proceduresare up to date and accurately applied
• Ensure accurate procedures are in place and followed for systematic onboarding and offboarding processes, including driving continuous improvement to reduce administrative burden to the team while improving the employee experience and capturing accurate data
• Establish strong working relationships with legal partners to build and maintain knowledge of employment law, staying up to speed on regulatory changes, trends and best practices across the locations in which we operate. Recommend changes to improve and/or enhance HR policies and procedures that maintain compliance while supporting our unique culture
• Leverage the People ticketing system to deliver best in class service in response to the employee inquiries. Build standard SLA’s for responding to all People tickets and analyze data to provide insights to help identify areas of improvement
• Provide leadership, direction, and development for the People Operations team, establishing clear goals, driving accountability, building expertise, and fostering a continuous improvement mindset
• Be comfortable making sound decisions and recommendations with the information available. This sometimes means modifying existing basic policies or past practices, operating in the gray areas, and creating processes and policies to be clearer and more specific with minimal gray areas

Qualifications

• Strong experience with HR Operations, and employment laws for North America; UK experience a plus
• Previous experience as an HRIS administrator or at minimum, excellent knowledge and experience using an HRIS platform and implementing system features
• Proven ability to design and implement policies and processes that support company culture and maintain compliance with employment laws
• Proven experience in business process improvement, optimizing processes to enhance the employee experience
• Excellent project management skills

Education and Experience

• Bachelor's degree in HR, payroll, compensation or relevant field is required.
• 5+ years of HR experience directly supporting HR operations, a client group or business unit in HR operations (areas including benefits, HRIS management)is required.
• Global HR experience is a plus
• Advanced skill set in Microsoft office suite

Travel Requirements

Limited travel may be necessary.

Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week.

Supervisory Responsibilities

This role manages a team.

Additional Information

• We’re the best at what we do.We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers.
• We have an amazing culture driven by great people.Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
• We take care of our employees.We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.

All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.