Manager, People Experience

BC Ferries; Little River; Hybrid; CAD 99,000 - 123,000; Full time

Job summary

BC Ferries is seeking a Manager, People Experience in Little River (Comox) to lead HR strategy in a unionized environment, shaping employee experience and advising leaders.

You will drive workforce planning, performance and attendance management, and ensure compliance with collective agreements and employment laws. The role emphasizes onboarding, development, recognition, and data-driven insights using HRIS to deliver safe, reliable service across coastal communities.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field.
• CPHR designation is considered an asset.
• Training or certification in labour relations or change management is considered an asset.
• Minimum 5-7 years of progressive HR experience in a complex unionized environment.
• Strong knowledge of employment legislation, labour relations practices and HR in transportation/service industries.
• Familiarity with HRIS platforms, workforce analytics and scheduling systems.

Responsibilities

• Develops and implements people experience strategies that align with organizational and operational objectives.
• Oversees the consistent application of HR policies, procedures, and programs across units, including collective agreements interpretation and provincial employment law compliance.
• Partners with leadership to identify workforce trends and recommend engagement, retention, and productivity solutions.
• Conducts internal workplace investigations and manages local grievance handling to mitigate risk.
• Manages employee relations while guiding conflict resolution, performance management, and policy interpretation.
• Leads onboarding, career development, and recognition programs to enhance employee experience.
• Oversees workplace accommodations, leaves of absence and disability management programs.
• Utilizes HRIS and analytics to monitor workforce metrics and provide actionable leadership insights.
• Drives continuous improvement in HR processes and leverages technology for service delivery.
• Assists in arbitration preparation and coordination of separations and severances.

Skills

HR leadership

employee relations

labour relations

strategic planning

data analytics

HRIS

coaching

Education

Bachelor's degree in HR

CPHR designation asset

labour relations/training asset

Tools

HRIS systems

analytics tools

scheduling systems

Job description

Job Description

MANAGER, PEOPLE EXPERIENCELittle River (Comox)

The Opportunity

Are you a proactive and progressive Human Resources leader who is passionate about creating exceptional employee experiences and supporting operational success? We have an exciting opportunity for an experienced professional to join our People Experience team.

Reporting to the Director, People Experience, you will play a key role in shaping the employee experience across a diverse and dynamic unionized environment. As a trusted advisor and partner to leaders, you will provide strategic and practical guidance in employee and labour relations, performance and attendance management, employee development, workforce planning, and collective agreement interpretation.

This is an opportunity to influence organizational culture, drive meaningful people initiatives, and help build a workplace where employees feel supported, engaged, and empowered to succeed. Working closely with leaders throughout the business, you'll contribute to solutions that strengthen our workforce and support the delivery of safe and reliable service to the communities we serve.

Responsibilities

• Develops and implements people experience strategies that align with the organizational and operational objectives

• Oversees the consistent application of HR policies, procedures, and programs across business units, including interpretation of collective agreements and compliance with provincial employment laws

• Partners with leadership to identify workforce trends and recommend solutions for engagement, retention, and productivity

• Conducts internal workplace investigations and manages local grievance handling to mitigate organizational risk

• Manages employee relations matters while providing guidance on conflict resolution, performance management, and policy interpretation

• Leads initiatives to improve onboarding, career development, and recognition programs to enhance employee experience

• Provides oversight on workplace accommodations, leaves of absence and disability management programs

• Utilizes HRIS and analytics tools to monitor workforce metrics and provide actionable insights to leadership

• Drives continuous improvement in HR processes while leveraging technology and best practices to optimize service delivery

• Assists in preparation and review of arbitrations and other legal inquiries, participates in coordinating employee separations and severance agreements

What you bring to the team?

Education/Academic Requirements:

• Bachelor’s degree in human resources, business administration, or a related field

• Certified Professional in Human Resources (CPHR) designation is considered an asset

• Training or certification in labour relations or change management is considered an asset

Work Experience Requirements:

• Minimum 5-7 years of progressive HR experience, including experience as a HR Business Partner and demonstrated experience in a complex unionized environment

• Strong knowledge of employment legislation, labour relations practices and HR best practices with transportation or service industries

• Familiarity with HRIS platforms, workforce analytics and scheduling systems commonly used in large-scale operations

Competency Requirement:

• Strategic thinking with the ability to translate organizational goals into actionable HR initiatives

• Strong interpersonal and communication skills to build relationships across all levels of the organization, with proven ability to inspire trust and influence decision-making

• Analytical and problem-solving abilities to address complex workforce challenges

• Proficiency in HR technology systems and data-driven decision-making

• Leadership and coaching skills to guide teams and influence stakeholders effectively

• String facilitation and training skills for presenting to diverse groups

Join us!

Additional information

This is a regular, full-time position with a salary range of $98,500 to $123,100 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance, related to this role.

\"We sail to serve and connect the people and the coast of BC\"

At BC Ferries, our people are at the heart of delivering safe and reliable service along1,600 kmof coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication,expertiseand hard work of our teams. Guided by a shared commitment to safety, service,inclusion,and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes,you'llplayan important rolein connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in theworkplace,and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants;however,only those selected for an interview will be contacted.