Manager, People & Culture - Strategic Projects & Global Policy

Four Seasons; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A luxury hotel management company in Toronto is seeking a Manager, People & Culture – Strategic Projects & Global Policy. This role focuses on governance, transformation, and executing strategic initiatives in a hybrid work model. Candidates should have 5-8 years of relevant experience and a degree in a related field. The company offers a culture that emphasizes collaboration and excellence.

Qualifications

• 5–8 years of professional experience in a corporate, strategy, HR, governance, or compliance-related role.
• Compliance program administration experience.
• Policy development & governance experience.

Responsibilities

• Lead Global P&C Compliance & Policy Governance.
• Support P&C Technology Transformation.
• Manage cross-functional initiatives for People & Culture priorities.

Skills

Exceptional communication and presentation skills

Project management skills

Data analysis & reporting

Relationship building & influencing

Education

Bachelor’s degree in Business Administration, Human Resources, Law, or related field

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, People & Culture – Strategic Projects & Global Policy

The Manager, P&C Strategic Projects & Global P&C Policy is a high-impact role at the intersection of governance, transformation, and strategic execution. You will:

• Lead Global Compliance & Policy Governance – Oversee and enhance our ethics and compliance platform, ensuring policies are up-to-date, accessible, and aligned with evolving regulations and organizational standards.
• Support P&C Technology Transformation – Partner with the P&C Leadership Team Stakeholders and Technology team on the delivery of key People & Culture system enhancements and integrations.
• Deliver Strategic Projects – Manage cross-functional initiatives that advance our People & Culture priorities, from transformation programs to process optimization, ensuring measurable results and sustainable change.

Working in close partnership with the Chief People & Culture Officer, you will gain direct exposure to executive decision-making, shape initiatives that impact the entire organization, and develop professionally through mentorship and collaboration with senior leaders.

What You’ll Be Doing:

• Lead Global P&C Compliance & Policy Governance (50%)
• Support P&C Technology Transformation (20%)
• P&C Strategic Projects and Executive Support (30%)

Key Responsibilities:

• Administer and manage the ethics and compliance platform, ensuring timely case management workflows, and consistent global usage.
• Monitor compliance reporting trends and coordinate quarterly/annual reporting for leadership.
• Maintain and regularly update the global People & Culture policy library, ensuring version control, legal alignment, and accessibility across the organization.
• Liaise with external legal counsel and internal stakeholders to ensure policies and tools remain compliant with applicable regulations and best practices.
• Serve as the project coordinator of P&C team deliverables and timelines for the P&C technology roadmap initiative.
• Act as a conduit between the People & Culture team and technology teams.
• Track milestones, identify risks, and help drive project documentation, testing, and adoption activities.
• Provide hands-on support to the CP&C Officer and broader P&C leadership team on high-impact deliverables, including executive presentations and key initiative planning and execution.
• Prepare briefing materials, slide decks, and reports to support leadership meetings, board updates, and cross-functional initiatives.
• Assist with coordination and follow-ups related to global P&C projects, ensuring alignment and timely delivery.

What You Bring:

• Bachelor’s degree in Business Administration, Human Resources, Law, or related field.
• 5–8 years of professional experience in a corporate, strategy, HR, governance, or compliance-related role.
• Compliance program administration experience.
• Policy development & governance experience.
• Data analysis & reporting.
• Demonstrated project management skills.

Key Skills/Who You Are:

• Exceptional communication and presentation skills.
• Able to work independently, solve problems, take initiative, and use good judgment.
• Proactive self-starter - Delivers results while managing multiple priorities in a dynamic and ever-changing environment; resilient and can operate autonomously.
• Exceptional relationship building & influencing skills.
• Results orientated, with a high attention to detail.
• Strategic and innovative thinker.
• Adaptive to change.
• High degree of cultural intelligence & inclusive leadership.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.